My wife and I would recommend against using Monaco Moving for several reasons, here is our experience:
1- Move was quoted at 8 hours and the actual move took over 12 hours.
2- We were overcharged by $341. Monaco Moving agreed to reimburse us for this, but after many “it’s in the mail”, “I’ll send you an e-Transfer” or “I’ll drop a cheque off” (13 weeks stringing us along) they closed their business for a winter contract.
3- Many pieces of broken furniture (Mission surround sound speaker, walnut desk and pine bedframe).
4- Let a full cartful of belongings in the hallway of a Dymon storage worth several hundred dollars. Luckily, we had our name on it so Dymon was able to contact us.
5- Since the move took several hours longer than expected the movers ended up leaving our garage full of boxes and other belongings as they wanted to go home (at this point it was 9pm). Far from putting things exactly where you want it.
Our move took place on September 27th, 2019, and the reason we didn’t post this review earlier is Google review said Monaco Moving was no longer in business.
With that said, the employees that moved us were very nice individuals and we had no issues with them. So if you value friendliness and politeness above all else there is that…
- Company Response
Hi Andrew. Thank you for taking the time to leave this review. It's good that potential customers get the good with the bad and understand the reputation of their potential moving company. That being said, there are significant oversights and omissions in this review. That's not what we want to focus on in this reply, however. We'd like to extend our condolences and apologize for not delivering the Monaco Experience that you and your family deserved. We hope you give us the opportunity to win your back your business and show you what the real experience feels like.