Taunton Trades Ltd

Heating & Air Conditioning
Whitby ON L1N 6W6
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94%

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Reviews by rating (past 12 months)

Reviews for Taunton Trades Ltd

Average customer rating:
9.7 10 (52 reviews)

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Gina in Whitby
Gina in Whitby
0 reviews Whitby, ON
10/10

Gas pipe expansion & pool heater

Sean, Dave & Kevin did phenomenal work, fixing our gas line which was too small and then installing a new pool heater. It was pretty stressful and they made it so much easier to deal with. Thanks guys for the great ideas you came up with and the very professional work you did. I would recommend you in a heartbeat.

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Company Response

Gina, you were receptive to the fact that the way in which things had been done in the home, prior to you owning it, did not meet code requirements. Resolving issues such as the ones you had are made easier when the client is willing to be open to suggestions and to spend money to get it resolved correctly. It was our pleasure to get this project completed for you. We thank you for your business and your kind words>

Jerome V in Toronto
Jerome V in Toronto
3 reviews Whitby, ON
10/10

Whitby Furnace Repair

Furnace suddenly stopped working in Oct 2018. Sean replied to our call and came to service the furnace faster than other companies could even reply to us.

Thankfully our furnace only needed minor servicing/repairs and we were back up and running in no time. Would gladly recommend them due to their honesty, thoroughness and efficiency on the job, which is all we ask for in a reputable trade.

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Company Response

Jerome, I want to thank you for the great review. We pride ourselves on providing efficient service to customers and to only doing what is necessary to get their equipment back up and running safely. We are not in the habit of doing or recommending unnecessary repairs. If memory serves, your unit just needed some routine maintenance to return it to reliable operation. Glad we were able to help and we look forward to being there for you in the future.

Tyrone in Toronto
Tyrone in Toronto
1 review Whitby, ON
10/10

Complete home heating and cooling retrofit

As a tradesmen in the industry I emphasized to Sean & Dave that workmanship was as important as functionality and performance of the final product. The job was a full retrofit of our split level home with no existing ducts. Well, our expectations were exceeded. Sean's crew of certified HVAC technicians were clean, meticulous, careful around our pets and didn't cut any corners (believe me, I checked lol). The level of customer service we received from Sean, Dave, and the crew made the two week process comfortable and the finish product was exactly what we wanted.
Thank you all soo much for your hard work!
Tyrone & Sarah

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Company Response

Tyrone and Sarah, thank you so much for the spectacular review. Every review we receive carries significant weight. It is a major method of measurement for how we are doing in the customer satisfaction department That being said, receiving such a glowing review from a fellow trades person is an absolute pleasure. It brings myself and my team great satisfaction to know that we not only met your expectations, but exceeded them. We look forward to continuing to look after your heating and cooling needs for years to come!

Terri in Whitby
Terri in Whitby
1 review Whitby, ON
10/10

Never Been Happier!

From start to finish Taunton Trades delivers excellence in terms of customer service! Within 24 hours of calling, Dave was at my door to help. I received my quote before the end of the day, WITH a follow-up call to ensure it was received. The job was booked for the following week.
On the date of the project, the guys (Kevin & Ben) showed up with drop sheets to protect the carpet and were exceptional in terms of workmanship as well as customer service. At the end of the project, Sean showed up to collect payment and there were no additional or unexpected costs. We paid exactly what we were quoted.
Overall, if you want a friendly, courteous, professional and dependable HVAC company, Taunton Trades is it! Highly Recommend!

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Company Response

Terri, thank you so much for your wonderful review. We at Taunton Trades pride ourselves on trying to provide a great customer service experience. It makes us proud to know that we made such a great impression on you. Thank you for your business!

thehomeworx
thehomeworx
1 review Whitchurch Stouffville, ON
10/10

Duct cleaning

They came in and did what they had told me they would do. They moved furniture for access and moved back. They did not try to upsell. They were very tidy.

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Company Response

Thank you for your 10 star review. We appreciate customers who know what they want and that value the simple but effective aspects of quality customer service. We appreciate your business.

Susan in Toronto
Susan in Toronto
1 review Toronto, ON
8/10

Moving Ducts

I hired Taunton Trades to move some air ducts from a wall I was removing. Dave came to estimate and design the work. He was very professional and reliable. Two technician came to execute the work. They arrives on time, worked through the day and completed al the work in one day. The cost was very close to the estimate. I am compete satisfied with their work.

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Company Response

Susan, thank you for your review. While an 8 out of 10 is very good, we will make note of any steps that we could have taken to make this a better overall experience. Thank you for your feedback and your business.

Joanne in Toronto
Joanne in Toronto
1 review Whitby, ON
0/10

furnace fiasco

On the coldest day of this year, Taunton Trades sent two service technicians to look at my furnace, which wasn't running. They told me I needed a new part, which one of them went to pick up. In the meantime, the other discovered a "new problem" and told me I needed another part that would take two weeks to get. They capped my gas and left me and my 90-year-old mother in sub-zero temperatures.
I called another technician for a second opinion. He came and fixed the first part, told me that the other problem had been misdiagnosed and made arrangements to fix the second, much less dire problem.
The same day I received a call from Taunton Trades' sales guy who wanted to sell me a new furnace. I told him I was in no rush and he said, "Oh, I thought it was an emergency because you're sitting there with no heat in minus thirty degrees. I've talked to four other people today who were in that situation and needed a new furnace."
'What a coincidence!', I thought.
After I paid the guys for their work I received only a receipt and had to contact them to ask for an itemized invoice. When I got it, it showed that $200 of the bill was for the trip to go pick up the part that never showed up!
I contacted Sean, the owner, twice to inquire about it and ask him to address this overcharge, and have never heard back from him. However, I notice that he has plenty of time to comment on positive reviews on line. I understand that sometimes things aren't handled the way they should be. Everybody makes mistakes. It's the way a company handles customer service problems that makes the difference for me. Sean's radio silence was a very loud alarm.
This was my first experience with this company and will be my last. It's not clear whether this outcome was due to inexperience or lack of expertise on their part, or if it was an outright racket to sell furnaces. Either way, I would never trust them again and would certainly not recommend them to anyone.

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Company Response

It has taken me a while to respond to this review because I view my company like an extension of myself and my family. When someone attacks the integrity of my company and the people who work with me it becomes very personal. Therefore I needed to take some time to gather my thoughts on this.

I would like to set the record straight by explaining exactly how the events of this call unfolded. Yes two technicians were dispatched to this customers home in response to a service request for a no heat situation. Upon arrival 2 situations were observed. The vent motor, which is responsible for removing the products of combustion from the furnace flame, was found to be receiving power but not running. The second observation was that the furnace had not necessarily been regularly maintained and was therefore quite dirty.

The manufacturer was contacted to obtain pricing for the replacement vent motor and an estimate of the time to retrieve the part and return to install it was provided. This is merely an estimate since the time period during which this call took place was when we were experiencing some of the worst driving conditions we have seen in the region in at least 10 years. Many customers seem to struggle with the idea of travel charges however it's like this. The technician operating the vehicle to retrieve the part needs to be paid and the vehicle itself has costs associated with its operation (fuel, insurance, maintenance, and the eventual replacement cost - to the otherwise initiated, these items are known as overhead). Any business that does not charge accordingly for these expenses will not survive long enough to be around to provide future service to clients.

The customer was also informed that the unit was in serious need of a maintenance/cleaning which she also authorized. In the interest of getting the work done as efficiently as possible one technician stayed on site to perform the inspection and cleaning. It was during the disassembly of the furnace to properly perform the maintenance that the crack in the heat exchanger was discovered. This was brought to the customers attention immediately upon its discovery. The customers immediate reaction was to call a "friend" who she claimed was also a heating contractor "and could have performed the work". If this was the case why were we called to the home in the first place? This is not the first time we have been faced with this and it always raises concerns for me as a contractor myself. However we were committed to the call and to fully explaining the situation to her. The technician performing the maintenance sent pictures to both myself and the other technician who was attending the call with him for second and third opinions. When the customer became so insistent that we were mistaken I went as far as to contact the local inspector from the Technical Standards and Safety Authority to insure that we were not misdiagnosing the problem. He agreed with our assessment. The TSSA is the regulatory and licensing body for our industry, and are also responsible for administering charges and punishment to technicians and companies that do not follow the rules and regulations set out in the Gas Code. If another technician felt that it was safe to restart this appliance in the condition that it was in then that is a risk he takes upon himself. I have a responsibility to my family and the people who work for my company not to put anyone in harms way where the result could be substantial fines for both the company and the technicians, or worse, the injury of a customer or the general public.

At the end of the day, yes we left this customer without heat because her furnace was unsafe to operate. We offered her temporary heaters which she refused. We also made an effort to contact her quickly to see if she wanted to consider repairing the unit, which would mean a two week wait for parts, or replace it with a model that met with her needs and budget. She delayed discussion with my customer service manager by claiming that she was otherwise engaged with something else and indicated that she would like to contact us when she was ready to discuss the next portion of the proceedings. At no time throughout any of these dealings was there any mention of an elderly parent living with her in the home, and if that was the case why did she refuse the offer of our heaters that we lend out free of charge to people without heat.

I stand by the fact that we have a substantial number of 10 star reviews and that we took the correct course of action to protect this customer from a potentially hazardous situation. There are other technicians in the industry who interpret the code the way they see fit and are willing to do things that are not safe or legal. I am thankful for the team I have working with me who value the importance of conducting ourselves with safety in mind.

Furnace in Ajax
Furnace in Ajax
1 review Ajax, ON
10/10

Furnace Repair

Our furnace motor died 3 am December 30. Called Sean 9.30 am to discuss problem. Because it was a Sunday, cost to attend would have been higher than usual. Due to fact we had portable heaters, we agreed that his team would come Monday morning. The team easily found the problem and had replacement motor installed in a very timely manner. I highly recommend this company and will use them again if or when that's necessary. Thank you very much, Sean. Your guys were great.

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Company Response

Think you very much for your glowing review of our service. We strive to provide a positive experience for our customers especially when they are faced with unexpected repairs. It's good to know that our team is making a great impression on our customers!

Private User
Private User
Private User reviews Whitby, ON
10/10

Furnace maintenance and repair

Sean and his team are friendly, reliable and respond to calls in a timely manner. I would highly recommend this company to anyone needing furnace/AC work. We have been using this company for over 5 years.

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Company Response

Thank you for the 10 star review. You've indicated that you have been using our services for over 5 years. Thank you for your repeat business. We look forward to providing great service to you for many more.

Cait
Cait
3 reviews Toronto, ON
10/10

Highly recommend

Extremely satisfied with Taunton Trades.

Each employee was prompt, courteous, knowledgeable, and most importantly genuinely cares about the work they are doing.

When we had an ongoing furnace problem after maintenance, Sean personally came back that day and worked through until he discovered the problem and a solution.

Prices are fair, upfront, and everything was explained thoroughly to us. Very confidently recommend Sean and his team.

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Company Response

Thank you for the wonderful review. We pride ourselves on providing a great customer service experience. At times it can be difficult to diagnose a nuisance problem, especially one that does not have typical symptoms. We stick with it until the issue is solved, and we feel customers should be able to count on that.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Taunton Trades Ltd

Taunton Trades Ltd. is a fully licensed, insured and highly qualified heating, ventilation and air conditioning service and installation contractor. The owner Sean Lemery, has well over 25 years of industry experience in the residential, commercial and industrial/ institutional sectors. He has performed work for both the private and public ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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