On Side Restoration Services Ltd.

Fire & Water Damage Restoration
Vancouver BC V5M 2E9
Write a Review
Write a Review

Recommended Professionals

96%(485 reviews)
98%(17 reviews)
90%(1 reviews)
96%(485 reviews)
98%(17 reviews)
90%(1 reviews)
HomeStars
Fire & Water Damage Restoration
On Side Restoration Services Ltd.
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

80%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for On Side Restoration Services Ltd.

Average customer rating:
8.1 10 (260 reviews)

Sort by

Kelli in Rocky Mountain House
Kelli in Rocky Mountain House
1 review Rocky Mountain House, AB
10/10

Dishwasher Leak

When On Side showed up to do the emergency clean up they were extremely efficient. Staff came by 11:00am and did not leave until 9:00pm until the house was in living condition.

The rebuild was done in a timely manner and we were very impressed with the staff that came out. I would recommend On Side and also use them again in the future.

Approximate cost of services:
$45,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

We appreciate your comments Kelli. Thank you for sharing your thoughts regarding On Side's level of service.

Roger B from Calgary
Roger B from Calgary
2 reviews Calgary, AB
10/10

Main floor hardwood replaced due to dishwasher leak.

Our hardwood floor was ruined due to a dishwasher leak. Met with On Side and decided they were the best option in getting the work completed. Throughout the project, a lot of different trades were utilized and all was handled professionally by one On Side supervisor who reported to us on timing and progress throughout the project. We are very pleased with the work completed and with our decision to work with On Side.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

We appreciate your comments Roger. We are glad that On Side Calgary was able to take care of your emergency restoration needs.

Doug in Sherwood Park
Doug in Sherwood Park
1 review Edmonton, AB
9/10

Flood restoration of 4 rooms

Well it was Feb 14 and our dog was lock in the bathroom and the faucet was apart due to repair well some how she was able to hit the shut off vales and water started flowing, My son phones me at 3 in the afternoon saying the stairs are wet, and that hears water running, well that bathroom in right above our kitchen so water was running for some 5 hours, from the upstaris all the way to the basement. A very wet house, we called up Onside and right away they came in and had fans and dehumidifiers, running and the next day had a crew of people in emptting the effected areas, after a week and the adjuster where in, repairs started, Approx 7 monhts after the flood happend we had our kitchen and life back to normal. a big thank you to Jeremy and the Crew and Onside.

Approximate cost of services:
$80,000.00
Was this review helpful?
Company Response

What a horrible accident Doug! I'm glad that our company was able to look after you so well.

Pinklady in Edmonton
Pinklady in Edmonton
1 review Edmonton, AB
10/10

Basement water damage repair

Water leaked in the basement due to water heater failure. On Side replaced all the flooring and replaced mouldy drywall. The new finishing is perfect, the flooring looks great. Bobby and his guys were very nice to deal with, always quick to respond to my concerns. I truly appreciate their professionalism.

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thank you for the opportunity to work for you Pinklady. And thank you as well for your comments.

whitetiger7s in Wilmington
whitetiger7s in Wilmington
1 review Nanton, AB
10/10

Blessing in Disguise

It was 2 weeks before we found out that the newly fitted (by a "qualified appliance technician")dishwasher, purchased from an appliance store we have dealt with since 1986, was leaking a steady stream of water. Lost was Laminate flooring, basement ceiling, and kitchen island . Onside was there for all the repairs. Ceiling -beautiful, flooring - the entire house redone, (couldn't match the 8 year old laminate) ) amazing, island - now stunning, the colour match to existing cabinetry - perfection. For 2 seniors, this was a blessing in disguise. The grief of the loss was made easier by the excellent repair people we had in our home. It was a joy to watch perfectionists complete our repairs to a very high standard( I am a picky perfectionist). Thank goodness for house insurance which covered most of the cost.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thank you for your comments and review. We are so pleased to hear that you had a great experience with our Staff. We are happy that we could meet your 'perfectionist' expectation level.

Private User
Private User
Private User reviews Calgary, AB
10/10

Roof replacement and inside damage repair

Wind blew about 20 shingles off of my roof and rain leaked into my house. Onside insisted that my insurance company pay for replacing all of the shingles, not just the damaged ones. The roofers worked four days straight including a Saturday and Sunday to complete the work before the forecasted rain arrived. And the handyman who fixed the water damage inside the house was a perfectionist. I happily recommend Onside to anyone who needs their services.

Approximate cost of services:
$13,000.00
Was this review helpful?
Company Response

Thank you for your kind words - happy that On Side's crew could put all back to normal before the rain started again!

Merv & Roxanne Mosionier in Valleyview
Merv & Roxanne Mosionier in Valleyview
1 review Grande Prairie, AB
10/10

Basement Restoration after flood

I got home on Friday July 29th to our basement flooded due to a leak in the outside tap. I called our insurance company who contacted On Side Restoration. They came over within 1/2 hr to assess the basement. they told me to get a plumber in to fix the problem then let them know. I got a plumber in that evening to fix the leaking pipe. I called On side Restoration, they would start on our house right away. They would always call prior to coming over. I gave them my door combination as we are out of town during the week. They were professional, clean and efficient. The finished product is just fabulous. I had some crazy colours on the walls :)
thank you for the great job! My Insurance covered the cost for everything.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you for sharing your On Side experience Merv and Roxanne!

Amanda in Burnaby
Amanda in Burnaby
1 review Burnaby, BC
10/10

On side restoration

They were great and the work looks awesome. Did take a long long time to get started but I think that was more an issue with insurance. Was covered by insurance

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you Amanda. We appreciate your review and honest comments.

Bernice in Langley
Bernice in Langley
1 review Langley, BC
10/10

Flooding of bathroom and Family room

Our upstairs toilet tank cracked and the water flooded the bathrooms, and downstairs family room. On Side responded quickly and continued to work with us until the restoration was complete.

Approximate cost of services:
$1,000.00
Was this review helpful?
Company Response

Sorry to hear about the cracked toilet tank! Glad to hear that On Side was able to get things back to normal quickly for you.

Private User
Private User
Private User reviews Coutts, AB
10/10

Flooded basement

We were thoroughly satisfied with the whole process in dealing with On Side Restoration. From beginning to end, everything just flowed so easily. We got to know the tradesmen fairly well and appreciated their friendliness and workmanship. I would certainly recommend them for any project.

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

Thank you! We appreciate your comments and thank you for leaving a review of your On Side experience.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about On Side Restoration Services Ltd.

On Side Restoration Services is ready to assist you with your water / storm / flood damage, mould remediation, fire restoration, storm damage, catastrophic property loss, bio-hazard remediation, content pack out / pack in / restoration. For B2B organizations, On Side features On Side Live, our 24/ 7 call centre ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Fire & Water Damage Restoration pros in Vancouver?