Deck & Dock Inc.

Decks
Calgary AB T2W 1K8
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HomeStars  >  Decks in Calgary  >  Deck & Dock Inc.
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69%

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Reviews by rating (past 12 months)

Reviews for Deck & Dock Inc.

Average customer rating:
8.9 10 (9 reviews)

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S. I.
S. I.
1 review Calgary, AB
10/10

Outdoor patio and deck build and annual maintenance.

Deck and Dock Inc. built our deck in our new home several years ago, and we retain their services annually to oil the deck and repair as needed. The owner and his employees are not only talented at what they do, they are also extremely professional, courteous, and on schedule. I would highly recommended this company. They will not disappoint.

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Company Response

Thank you so much! Very much appreciate you putting in the time to recognize us and spread the good work. Always a pleasure to work with you and your family and look forward to continuing our business relationship for years to come!

Juan L in Calgary
Juan L in Calgary
2 reviews Calgary, AB
0/10

Vinyl Deck

After noticed that one of the posts wasn't completely aligned with the screw pile, we have requested several times to fix this issue before to continue with the project, they promised to do it but never showed. Finally, Deck & Dock Inc. has abandoned the job without finished the project and have collected 65% of the amount agreed for the construction of the deck. They don't respond our communications. We have completed a research with Service Alberta and they are confirmed that Deck & Dock are not a licensed prepaid contractor. Also Deck & Dock have indicated that they have a WCB coverage and we found that they are not registered with WCB Alberta. I don't recommended to anyone to do business with them.

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Company Response

Would like to clarify a few things from this review that are only worded to try and hurt our reputation due to a residential contract not being fully completed...

We never abandoned the project and always agreed to come back and finish everything as per the original agreement and for the previously agreed upon price. At the time of the project an unfortunate serious health incident happened to our owner and he was hospitalized for many weeks. All customer where notified of the problems occurring and that this may/will cause some major delays in project completions, but for some reason this customer chose not to listen or just didn't believe us. They then proceeded to submit false statements and public defamation of our very reputable company name. As you can see all our customer have always given us 10/10 rating as we always go above and beyond to try and keep all out customers with the best possible opinion of D&D Inc.

Once the claims where made by the customer of course the situation change and we tried to part ways in a fair and friendly way ("Abandoned"). Leaving the customer the final 35% payment to have another contractor finish the project for them. After normal rates they would of ended up saving close to $1000 in their pocket and we figured this was the proper/fair to leave the contract.

They are correct in saying we are not a licensed Alberta prepaid contractor meaning we dont have a Alberta Business Licence rather only a City of Calgary Licence and also may other city and town Licences around Alberta. An Alberta Prepaid contractors license is only required when you ask for Deposit payments in advance to work. Our payments are structured in a progress payment style meaning you are only paying for the work being performed at that time and not in advance. Even after the first payment of booking, this cost covers all the work performed upfront i.e. deck, landscape, etc design work, pricing and project planning which all is completed prior to any payments being made. Just wanted to clarify so people know we ARE a licensed contractor.

As for WCB, this customer tried to secure a "Clearance" letter from our WCB policy which is not required for residential deck contracts. So when doing so they of course came up empty handed as we do not need to add them to our WCB Policy to complete the jobs, but this does not mean we dont have coverage?!? Employees safety is one of our top concerns and take this very seriously. Also having a 5 million dollar liability commercial coverage plan which is far above most standard contractors.

Unfortunately after being in business for close to 15+ year we have learned that no matter what you do somethings situations occur and you can only do your best to try and resolve. When any customer is left happy and without a complete project we of course feel very poorly but we can only move forward and prove that we dont receive 10/10 for no reason.

Cyril M.
Cyril M.
1 review Calgary, AB
10/10

Ground level deck

Exceptional workmanship, professional crew, an overall amazing job. Cale and his crew provided exceptional work and maintained the site with the highest level of cleanliness and organization. The level of detail provided was above expectations. In all a great job that looks amazing and is extremely well built.
I will not hesitate to recommend Cale and the Deck and Dock crew to anyone looking for a quality project. I will certainly use them in the future for other projects.

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Company Response

Very kind words! Thanks Cyril, we where very happy how the project turned out and it looks even better then expected. Takes a semi un-usable space and transformed it to a new entertainment area! Beautiful new deck extention just in time for summer!!!!

Mike
Mike
1 review Calgary, AB
10/10

Deck

We have used Deck and Dock for several different projects since we built our home and are always extremely satisfied with the quality and service. They provide a detailed quote along with a visual presentation of the project to ensure you are getting exactly what you want. Always timely and professional, we would highly recommend Cale and the crew at Deck and Dock.

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Company Response

thanks mike! always a pleasure working with you, every season we are back to add a little more to your backyard which has become a great outdoor living space!

kelly.d
kelly.d
1 review Calgary, AB
10/10

Deck re-surfacing

Cale and his crew are ultimate professionals and perfectionists. They did an amazing job for me and left the worksite cleaned up after they were finished. Their attention to detail is not something you find everyday. I would highly recommend Deck&Dock to anyone. They do superior work and go above and beyond for customer service.

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Company Response

Thanks Kelly! Was a pleasure working with you and so happy how the project turned out. Now get out there and enjoy once summer finally arrives!

eurrutia
eurrutia
2 reviews Calgary, AB
10/10

Vinyl deck repair

Cale and his crew from Deck&Dock did an excellent job repairing our deck. Cale gave us an estimate and he worked hard to stay within this estimate. The work was performed dilligently and with surgical precision. We are very happy with the end result. We would highly recommend Cale and his Company

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Company Response

Thanks! Very much appreciate the positive feedback on the work completed. When facing a large scale vinyl re-surface and also having to re-level a significant portion of the existing deck due to foundations settling it become fairly complicated and always worried the projects will take longer then first expected. But when a plan comes together and we are able to complete the project on time and with total customer satisfaction, you really cant ask for more as a contractor. Enjoy the new deck as summer is just around the corner!

Shout out to SunDeck Solutions and Postech Screw Piles who where both part of this project, working together to give the customer the best of all our skills and products!

louiseandsam
louiseandsam
1 review Calgary, AB
10/10

Outside deck/dock

customer service was very friendly and the product was great. Both the deck and dock turned out as we had hoped.

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Company Response

Thank you so much! Summer is just around the corner and you can get back to enjoying the dock once again!

neil s.
neil s.
1 review Calgary, AB
10/10

Backyard renovation

They installed a cedar fence and patio stones in my inner city yard, as well as skirted my deck. Their work was great and project was done quickly. Would use again in a heartbeat.

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Company Response

Thanks Neil! Hope the yard is looking good since winter is finally over and you can enjoy it once again.

Jody in Mahogany
Jody in Mahogany
4 reviews Calgary, AB
10/10

Backyard Deck

Very Satisfied with Deck & dock they came in and quoted us for removing & replacing oure existing deck. They preovided us a diagram of their plan and compelted on time on budget and we are very happy with the final result. higly recommend them

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Company Response

Thank you so much! Always rewarding to hear our customers had an enjoyable experience with D&D! Hope you are enjoying the Deck and warm weather is fast approaching so you can get back out there to enjoy once again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Deck & Dock Inc.

Specializing is FullScape projects. Start to finish we are here to help handle any residential or commercial project. Deck, Docks, Landscape, Concrete, Garages and many more categories. Follow us on Instagram @deckanddockinc
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