Unreliable and frustrating UPDATE FEB 2
Your driveway will be missed consistently. You will be phoning the company and will a) be unable to leave a message bc voicemail is full or b) leave a msg and get no call back when you specifically ask for one. You will get emails that are borderline rude and aggressive from the president of the company, the tone of which makes it sound like customers have no right to complain about poor service. I've hired metro for the past few years and I believe they've taken on more than they can handle. I will absolutely not be renewing my contract next year. I could handle a few missed clearings, but the customer service is absolutely lacking and that's what will keep me away.
UPDATE:
I've politely requested a refund because I was so dissatisfied with the service this year. I was told it would take 10-14 business days. It has now been three weeks and my repeated email inquiries are being ignored. Next step is for me to visit their office. After that, it's Better Business Bureau. Unacceptable customer service.
- Approximate cost of services:
- $350.00
- Company Response
Rachel,
Every customer has the right to complain at any time. And we encourage feedback.
Just not in a rude, aggressive or belligerent manner.
I've been nothing upfront about this policy every year since 2005.
Thanks bud sorry you may be leaving next year.
Ken