We hired Metro Snow and Ice this past winter, as did several of my neighbours. Cleaning was consistently late, compared with other snow removal companies on our street. Customer care was awful and often met with agressive replies and comments.
We had been with this company since it was Appleseed, with great experiences. In my opinion, lots of emphasis on their bells and whistles, and notifications (consistently inaccurate) but little time for actual job completion or customer care.
Six neighbours, and myself, have decided not to hire this company this year, due to the terrible service we received last year.
- Company Response
Sorry you weren't happy last winter LB