I have used Done-Right several times for our semi-annual sprinkler requirements (on/off). We also have a garden lighting system. As one would expect - various parts require replacement. We have always been satisfied with Done-Right and asked them to take a look. 2 lights were replaced and 2 light-bulbs. All done properly and working well. The issue? $88 per light-bulb! I researched as best i could and the highest price i could find was $12. Done-Right did provide a discount on the bulbs but seriously this is silly. On principle i cannot use them again - they should have let us know the cost before installation.
Added comment after the company responded - I was NOT provided an estimate of the cost for the services- $88 light-bulbs were a surprise!
- Company Response
Dear customer. We appreciate your business and your review. Unfortunately there are too many variables within bulbs and they are not easily comparable. Bulbs range in different physical sizes, pin styles, kelvin and levels of CREE chip quality. Many years ago we had decided to only stock premium grade bulbs as this item was highest at risk for premature failure. In doing so, we provide the best service and a long lasting system for our clients. Any costly repairs we perform always require a work order and confirmation to proceed from clients. We are sorry to see you go and wish you all the best.