Hello Denise! Thank you for taking the time to leave a review of your Three Little Birds service. I'm glad you were happy! Regards, Sherry
Hi Carol, Thank you very much for taking the time to review Three Little Birds. We appreciate you giving us the opportunity to service your home, and your daughter-in-laws home as well. We also appreciate you sharing your positive feedback here on Homestars. Your business is certainly valued.
Hit or miss cleanings, poor customer service
Thank you for your review Adele. I'm sorry your experience with us has left a sour taste in your mouth, as this was never our intention. We pride ourselves greatly on working with our clients to provide a top-notch professional service.
Unfortunately in this case, the limited hours you had contracted our team for was not enough time to fully complete your list of priority areas - especially given the construction dust you had mentioned. Additionally we were finding regular miscommunications with regards to the task you were wanting focused on.
As discussed earlier...we provided a credit to you after one service, then returning with our team again after another to take care of your issues. Unfortunately it was necessary to conclude an 'hourly contracted' service was not serving you or our company the way it does so many of our clients. As a result, we communicated that in order to further service your home, we would no longer be able to provide you with a by-the-hour service. I'd like to clarify that the rate increase you are referring to was for a flat-rate quote to service your whole home and prevent any miscommunications moving forward. I understand that a flat-rate service to clean your whole home as opposed to a limited hourly service (the increase you referred to) is not something you're interested in at this time. I can assure you it was certainly not our intention to 'penalize' you as a client. We simply felt is was appropriate to communicate that the business relationship was not working for either side. We believe our rate & suggestion to continue service on a flat-rate basis was honest, fair, in line with industry standards and necessary if we were to continue working together. We do wish you all the best moving forward and I hope you can find a service that better suits your needs.
Hello Amanda,
As the owner of Three Little Birds I would like to apologize for our delay in replying to this review. Unfortunately we had not been set up to monitor the HomeStars site, and I was not aware of your dissatisfaction. I will certainly look to change this immediately.
I would also like to apologize for your service not being completely what you had hoped for. We do pride ourselves on delivering an excellent detailed service, and we clearly failed in doing that based on your review. This is disappointing to me, as we pride ourselves on our reputation and the positive feedback we regularly receive from our large client base.
At this point in time I would invite you to contact our office and we would be happy to set up a courtesy 3 hours service for you.
Once again, I sincerely apologize for the disappointment in the service you received. You are also welcome to contact me directly at sherry@3littlebirds.ca
Regards,
Sherry Weavers
905-538-5046
