Our family needed to replace our aging air conditioner. I called Carrier to enquire about Carrier Factory Authorized Dealers in the Greater Toronto Area. They specifically mentioned Hargrave Heating and Air Conditioning because of their distinction of being awarded the prestigious 2018 Carrier President's Award. They also receive numerous accolades on HomeStars.
Upon speaking to office staff member Janet, she immediately set up an appointment for a consultation. She was very helpful, courteous, polite and provided overall excellent customer service. She would later provide useful e-mail appointment reminders and invoices.
Mr. Tim Sakai, Sales Manager provided the consultation in our home. He was extremely knowledgeable, professional, thorough and provided a no pressure tactic approach as he provided all the options
available to meet our needs. He was also very genuine, honest and trustworthy in his approach. Shortly afterwards, he provided an extremely informative and detailed estimate of the options available to us with no hidden costs. In addition, they provide a 10 year parts and labour warranty coverage provided annual maintenance is carried out.
The service technicians and installers were Kevin, Steve, and Antonio. They were punctual, extremely professional, highly knowledgeable, courteous, efficient and displayed excellent workmanship. Everything was installed meticulously and to Code. They were also available to answer any questions I had.
We are very pleased with the Carrier Infinity Air Conditioner and Carrier Infinity System Control Thermostat and the quality of workmanship and care provided by Hargrave Heating and Air Conditioning. The entire staff are extremely pleasant, professional and knowledgeable. It is without hesitation that we would recommend Hargrave Heating and Air Conditioning to anyone interested on an HVAC purchase and install.
- Company Response
Thank you for the feedback really appreciate it !