Our family needed to replace our aging air conditioner. I called Carrier to enquire about Carrier Factory Authorized Dealers in the Greater Toronto Area. They specifically mentioned Hargrave Heating and Air Conditioning because of their distinction of being awarded the prestigious 2018 Carrier President's Award. They also receive numerous accolades on HomeStars.

Upon speaking to office staff member Janet, she immediately set up an appointment for a consultation. She was very helpful, courteous, polite and provided overall excellent customer service. She would later provide useful e-mail appointment reminders and invoices.

Mr. Tim Sakai, Sales Manager provided the consultation in our home. He was extremely knowledgeable, professional, thorough and provided a no pressure tactic approach as he provided all the options
available to meet our needs. He was also very genuine, honest and trustworthy in his approach. Shortly afterwards, he provided an extremely informative and detailed estimate of the options available to us with no hidden costs. In addition, they provide a 10 year parts and labour warranty coverage provided annual maintenance is carried out.

The service technicians and installers were Kevin, Steve, and Antonio. They were punctual, extremely professional, highly knowledgeable, courteous, efficient and displayed excellent workmanship. Everything was installed meticulously and to Code. They were also available to answer any questions I had.

We are very pleased with the Carrier Infinity Air Conditioner and Carrier Infinity System Control Thermostat and the quality of workmanship and care provided by Hargrave Heating and Air Conditioning. The entire staff are extremely pleasant, professional and knowledgeable. It is without hesitation that we would recommend Hargrave Heating and Air Conditioning to anyone interested on an HVAC purchase and install.

Just had a carrier furnace installed. Dimitri and Steve were extremely professional and highly knowledgeable. I would 100% recommended the company and technicians. I Aslo want to make a note that the problem was diagnosed at 9:00 am and a new furnace was going in by 12:00 pm.

When our old furnace (Bryant) started to smell bad from vents we had it diagnosed with failing secondary heat exchanger, and even though parts were free on warranty, labor was not and paying $900 to fix 13yo furnace didn't make sense, so we stated to look for options to replace it, and with $800 in trade in allowance from Carrier due to the heat exchanger issue we decided to go with Carrier and fetched the list of factory authorized dealers, then we picked those with 90% of better reviews here on HomeStars and asked for quotes. Two dealers stood out with their quotes, but we picked Hargrave because they gave us the best price and they have perfect reviews on Google. They showed up on time, rolled the covers to protect our floor and got to work. The job was done in 4 hours, they reconnected the humidifier and Nest thermostat, they cleaned and removed the old furnace and even took garbage with them.
We were impressed - it's like we never had the old furnace. And as promised, about 1 hour after they left we got tons of emails from their office about our rebates. Thanks, Tim and Hargrave for great job!

I visited Lowe's near my home and spoke to a staff there about getting my furnace replaced. The staff recommended Hargrave Heating And Air Conditioning. Got an estimate via email. Confirmed and paid through Lowe's Installation Department. They confirmed the installation date and time. On the day of installation, 2 installers came. Laid the floor and staircase with protective cloth. They dismantled my existing furnace and remove it and loaded it into their vehicle. Brought the new furnace and installed it. Everything was done very professionally and quick. Tested it before leaving.

Woke up to a freezing house 18 yr old furnace was finished and needed to be replaced .

Called Hargrave hearing and had a rep at my door with in the hour ! Good price great installation

I recommend hargrave heating air-conditioning 100% to anyone that’s looking to get good service great insulation installation at a good price

We were very pleased with the promptness and professionalism of the installation crew (Steven and Steven). The job took about four hours, and they left the site spotless. Kevin, the contact person, was amazing—explaining the options—either replacing the defective heat exchanger or getting a new furnace with accompanying warranties and rebates. He was again amazing when he showed up the next day within 20 minutes to correct a minor air bubble caused when the gas had been shut off leading to no heat/gas getting to the water tank. Very happy with the whole job!

Wake up in the morning to a cold house. Furnace does not want to start. it is a SUNDAY. Call the installer, Hargrave Heating and AC, outside working hours, leave a message.
Got a call back in about 12 minutes. Technician was at the house in about 45 minutes. Diagnostic was not good, motor had to be replaced, nothing in local stock, had to wait until Monday. Monday morning at 8 o'clock when I called, technician placed the order for the motor and the visit was already scheduled for that day. I had to postpone due to engagements that stopped from being available at that time.

Hargrave heating and AC was beyond professional, reliable and thorough. We needed a new furnace ASAP - we moved into an older house with an original furnace that was not up to par. They were available right away, and came to do the install when it was convenient for us. I would highly reccomend this company

The service was very professional. Staff helped us to get the right equipment to fit our needs. Workmen were courteous and knowledgeable answering questions or addressing concerns and ensured that everything was left clean/tidy. Would recommend them to friends / family.

The service was very quick and professional. Their service team was very friendly and walked me through through everything! I would highly recommend them for anyone who needs a new furnace and a tankless water heater!