If you are in middle of decision making process, don't hesitate to choose Tim and Hargrave. I would say Hargrave is our best decision for HVAC solution.
We purchased AC from Tim through Lowes in May. We wait till now to leave a comment because we want to use the AC for the whole summer and see if any problems happen. It turned out the AC works perfect!
Actually, we got frustrated with the installation at beginning. We found the coat on the pipe was rotten (actually seemed rotten) and we mistakenly thought the installers didn't replace the coat which already lasted for 13 yrs. When Tim told us it's probably because of animal bite, we didn't listen to him. Tim then sent McKenzie to fix it. Just on the day McKenzie came over to fix the coat, we found a raccoon hanging around on our neighbour's patio. And we realized the truth - raccoon did it! We felt so sorry that we misunderstood the installation team. Even though Tim knew raccoon did it, he still put our concern and frustration as the first priority without a debate, and took action promptly.
We really appreciated Tim's attitude to resolve customer's problem, and his profession and quick response. We are also very pleased with technician McKenzie who is professional and patient to answer all our questions.