Great Service With Some Small Billing Concerns
This is our second time using The Urban Plumber.
The first job was a shower install and was 10/10 for price, timeline and customer experience - we were ecstatic !
The second job was 2 toilets, 3 sinks , and adding the faucets to two showers - which was a mixed experience.
The Great -
Allan Replies Quickly - Schedules you in and follows up multiple times to ensure the date and time is met with a good customer service demeanor.
Richard is a sensational plumber, his work is neat and tidy and impressed my dad who is hard to please - He even pointed out a few things he would recommend which we took him up on.
The Good -
Allan and Richard both are friendly guys - easy to chat with , and explain things well , and can find solutions to most issues ( we had a few challenging pieces to the job ) - they work on jobs big or small .
The Not so great -
Richard Showed up at 9 am to meet my wife, reviewed the job and then went to buy parts that were needed - my wife asked me to check in and see if he needed any help and to check on the job at 11:15 - when I showed up he wasn't there - as I was leaving his showed up with parts just before 11:30 -- which was fine until I found out I was paying for 2.5 hours at over 125 bucks an hour for it --- this stung - but I accept that part of this is on me to not ask more questions before accepting a service. ---
The bill for parts was 700 - when I asked to see the receipt for this I wasn't provided it.
Overall I am mostly happy with the quality of the work
I Did let Richard know of my concerns and if they are addressed will update accordingly
- Approximate cost of services:
- $1,900.00