Outdoor Lifestyles

Landscape Contractors & Designers
670 Fourth Line Oakville ON L6L 5B4
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Reviews for Outdoor Lifestyles

Average customer rating:
8.5 10 (10 reviews)

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Dino in Freelton
Dino in Freelton
0 reviews Hamilton, ON
10/10

Inground pool and landscaping

We are so glad that we stumbled upon this gem in Waterdown and have been more than pleased with our experience with Outdoor Lifestyles.
The owners, Ashley and Mike are very personable, friendly, attentive, hard-working and give a lot of attention to detail. You can tell they have a lot of pride for their family-owned company.
We enjoyed the planning/designing stage as our needs were listened to listened to and suggestions/lots of options were offered. We were blown away with the whole experience of putting in our pool. Even though a lot of dirt and mud is to be expected in the construction, we were impressed with the professionalism and respect for our property when they were working. They were very clean as they cleaned up their daily garbage each night, leaving their tools (wheelbarrows, shovels, rakes, etc.) all lined up neatly out of the way until they returned the next working day. The men who work for Outdoor Lifestyles are professional and friendly as they acknowledged us or our children with a wave each morning or afternoon we returned home, or as the kids were peaking out the backdoor at the construction :) They worked hard, let us tell you! No wasted time at all. This is why our construction was quick! The time it took for our pool to go in and patio to be finished blew us away. Owner, Mike brought a full crew of guys to work each day, overseeing the job from start to finish to make sure the finished product was at his highest standards. We appreciate his attention to detail, even sending some men back to change some stones that he noticed weren't at his standards (we had not noticed these stones!). It was nice that the owner of the company was there working each and everyday overseeing what was being done. We loved having the same company do it all for us, as it allowed for a quicker installation as no one was waiting for someone to finish their part of the job before starting the next.
Kelson was very friendly and attentive to our needs as he worked with us to create the waterfall we had envisioned and nothing was ever a bother to him. We can't thank the men of Outdoor Lifestyles enough. You know it's a good sign when we actually enjoyed having the men here each day and our family was actually sad that the work was all done as we enjoyed meeting and working with the company over the past year (through the planning up until the construction and completion).
Ashely put a lot of attention into our planting. She had us fill out a questionnaire and listened to our likes and dislikes for plants to create gardens that fit our taste and lifestyle. We are happy with the plants she suggested and had planted. We were impressed that all of the trees and plants were handpicked by her and delivered to our house where she oversaw the planting and individually placed each one in its correct spot before the men starting digging.
We are more than pleased with our backyard oasis and will enjoy it for many years to come. We can't thank Ashley and Mike at Outdoor Lifestyles enough for the attention and service they provided to us. They are your one-stop shop if you need a pool or any transformation of your front or backyard!! As you know, landscaping, and in our case a pool, is a big investment and you want to be happy with your experience and the final product. We are so glad we put our yard in their hands and are more than proud to refer them to our family, friends and anyone else who is looking for someone to do their yard.

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Nicole06
Nicole06
0 reviews Oakville, ON
10/10

Backyard Pool & Landscaping

I can’t say enough wonderful things about the team at Outdoor Lifestyles! Ashley designed us a gorgeous landscape, perfect for our family. Pool, retaining wall, patio, water feature & pavilion. Mike and the workers were hardworking, professional and they have such an eye to detail. This is the first full summer we have been able to enjoy our new landscape! It has been amazing, the kids love it, my family loves it and I am so happy we decided to trust Outdoor Lifestyles in redesigning & renovating our backyard. Would highly recommend.

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Company Response

Thank you so very much! We are thrilled to hear you are enjoying your property with your family. Wishing you many years with wonderful memories in your home.

Private User
Private User
Private User reviews Oakville, ON
0/10

Nice Work, worst Customer Service Ever!!!

This company did our entire pool deck, all stone work and all landscaping on our property - this was a fairly large job. The work looks good but the problem is the follow up and the worst customer service from any company I have ever dealt with.

I am not going to get into the specifics of everything, but I will give a few examples. They planted some trees and of the 3, 2 of them died. They took 3 months to return a call, brought new trees and 2 died within a week. That was 2 months ago and we haven't gotten a return phone call. They put in a drain beside our pool for run off, which was done last year. It doesn't actually drain, so it is basically a drain that does nothing. They are yet to address it and have made it pretty clear that they don't care.

When you get work done from this company they will start calling you from day one for payment, but when It comes to follow up or any type of customer service, they simply don't care about the customer...they care about themselves and their money. I urge you, do not use this company under any circumstances....you will regret your decision.

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Company Response

I am terribly sorry to hear of your dissatisfaction with our customer service. As a small family run business, it is our main goal to ensure our clients are happy with our work as well as the process. The warranty and operation after completion are just as important to us as they are to you! We care a great deal about our clients and their families, and we are saddened to hear you don't feel like this is the case.
Unfortunately, I don't have any emails or voicemails stating that a clients trees died within a week of replacement. I also don't have it on my repair list. Please be sure you have the correct contact information (I will include below). Our warranty states that all plants have a one year, one-time replacement, however, If I had, had the opportunity to discuss this with you we would have been willing to make an exception since you have stated the trees died within a week.
As mentioned above, we do aim to keep our clients happy, and we want each and everyone to be able to enjoy their yards for years to come.
Please feel free to contact me directly so we can address your concerns: ashley@outdoorlifestyles.ca (or) 905-338-1433 (or) 905-638-4479. I hope to hear from you!

Private User
Private User
Private User reviews Oakville, ON
6/10

Backyard

Unfortunately, the follow up from Outdoor lifestyles was extremely poor. The inital work that was completed was well done completed on time and efficient.
However, the follow up with their warrenty was aweful! I had requested the patio stones to be reset and after speaking to Emily (the 'manager') i was assured it would be completed at the end of the season. Once i followed up with her to schedule an appontment, the response time was unbelievable. It took 3 email just to get a response. 18 emails back and forth and the last email was that she would have someone else look into the situation to get a response!? That was 3 weeks ago??!
It is very unfortunate that after spending $40 thousand the company would not response to a simple request? As stated at the beginning of the email the company initially did a good job however warrenty and follow up are non existent!

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SSullivan
SSullivan
1 review , ON
10/10

Backyard Renovation

Mike, Ashley, Emily, Andrew and the whole crew were amazing to work with from start to finish! We had a pool installed and Outdoor Lifestyles worked with the pool company to ensure a seemless work environment for all. We had extensive work done from a stone patio, retaining wall, rebuilding of wooden steps, new gardens etc. We made changes to the plans during the course of work which they happily accepted. Very responsive, flexible and transparent. Everything looks fantastic... Would highly recommend.

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Company Response

Thank you very much for taking the time to write us a review. We greatly appreciate it :)
It was an absolute pleasure working with you both throughout the entire project. We hope you enjoy your new oasis for years to come!!

clint.hines46
clint.hines46
1 review Burlington, ON
9/10

Backyard pool renovation

Complete redesign of backyard included gardens, patio, large pool. Mike helped us to design a backyard oasis to escape to. We never used our grassy backyard and we now spend every available moment by the pool relaxing. We are very impressed with the amazing transition.

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Company Response

Thank you very much, Clint! It was an absolute pleasure working with you guys and we are glad you now get to spend a great deal of time outside. We hope you continue to enjoy it for years to come.

The Black's from Hamilton
The Black's from Hamilton
1 review Hamilton, ON
10/10

Our Backyard Oasis!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Outdoor Lifestyles are truly in a league of their own! We would strongly recommend their services! They made the process of building our backyard oasis seamless, simple and breathtaking! It was such a pleasure to work with this team! Their attention to detail and expertise was evident from start to finish! We are grateful for their professionalism both with the design elements and through the building process. Thank you Outdoor Lifestyles for turning our backyard into the 5-star resort we have always dreamed of!!

With Gratitude.

1 of 1 people found this review helpful.
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Company Response

Thank you so much Jason and Kelley! It was a pleasure working with you and your family. Hoping you enjoy another summer in your oasis :)

Bricktop in Oakville
Bricktop in Oakville
6 reviews ,
10/10

Backyard patio around pool and landscaping

Ashley did a spectacular job designing our yard and working with Pioneer Pools to complete our own private backyard vacation spot. The workmanship and workethic of their team was second to none and we are thrilled with the results.

We are looking forward to having Ashley help us with the front yard.

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mrs m in oakville
mrs m in oakville
2 reviews Oakville, ON
10/10

landscaping backyard

Ashley designed our backyard, and was responsible for all the organizing. With her team of guys who did all the work in the yard, they were incredible! They delivered on every promise, from timeline to budget. The guys were friendly, on time everyday, and worked faster and harder than we could have imagined. I would recommend outdoor lifestyles to anyone and everyone. We are so pleased with our backyard.

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Jay from Oakville
Jay from Oakville
3 reviews Toronto, ON

First Review

10/10

Landscape design

Stephanie had great ideas and designed the best backyard I have ever seen. All my neighbours and friends love it. I would recomend Outdoor Lifestyles to anyone. Finished my whole yard in less than a week.

0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Outdoor Lifestyles

Outdoor Lifestyles has been offering customized design and installation of residential landscape projects for over 20 years! We are involved in all aspects of your landscape projects, from design, patios, outdoor kitchens, decks, pavilions and much more! Our quality work and highly skilled professional team will ensure you receive the seamless project you had hoped for along with the property of your dreams.

CATEGORIES
Landscape Contractors & Designers
PRODUCTS
All Natural Stone/Interlocking stone products, Iron Fencing, Composite decks, Cedar/pine/pressure treated wood,- decks, pavilions, cabanas, gazebos, privacy lattice, Kichler Lights
SERVICES
Front walkways, driveways, concrete porch overlay, pool patios, pool coping, waterfalls/features, fire places, fire pits (gas and wood burning), outdoor kitchens/bars, retaining walls, accent walls, stone pillars, steps, side walkway, decks (wood/composite), pavilions, gazebos, cabanas, fencing (wood/modular iron), planting, irrigation, landscape lighting, maintenance, project management, landscape designs & snow removal.
BRANDS
Permacon, Techo-Bloc, Nuvo-Iron, Kichler, Fiberon, Trex, Wolf, Azek, Ard Outdoor, Regal Railing
WEBSITE
http://www.outdoorlifestyles.ca
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cheque, Cash, Visa and Mastercard
MEMBERSHIPS
Landscape Ontario
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 Year Warranty on all Hardscaping
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.