Outdoor Lifestyles

Landscape Contractors & Designers
Oakville ON L6L 5B4
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HomeStars  >  Landscape Contractors & Designers in Hamilton/Burlington  >  Outdoor Lifestyles  >  Needed to hire another company to completely redo Outdoor Lifestyle's disastrous work
Kristin in Burlington
Kristin in Burlington
1 review Burlington, ON

Needed to hire another company to completely redo Outdoor Lifestyle's disastrous work

In 2016, this company was recommended by a pool company, and while we never competed to pool project, we continued on with the landscaping, stone, patio, stairs stone work in the front and back of the house. This is a decision we have come to deeply regret as it has been nothing but problems since the initial job and we had to hire another company ( because Mike and Ashley refused to fix despite opportunity) to completely REDO the front and side stairway. I wanted so badly for Ashley to take responsibility for a poor craftsmanship. Lifting and shifting and buckling stone that would only worsen over time as there was not proper removal of dirt, base laid or compaction. Containment as specified in quote was not used. At first, minor problems that were safety issues were dealt with but as time past, the issues went far beyond regular maintenance and Ashley dismissed despite another professional evaluation. The new company was flabbergasted by outdoor lifestyle's poor craftsmanship as they had never ever seen such horrible work in the many years they had been in the business. I had to pay $13000 for the front side walkways to be lifted and the removal of what SHOULD have been removed in the first place ( full dumpster in pic) in addition to major repairs on side stairs and back yard. All I ever asked was for Outdoor Lifestyle to redo this job and gave plenty of opportunity. They out right refused. I have been asking for reimbursement for this redo, as a proper job from the get go is what costomers deserve. There has been no response. Another family in our neighborhood had very similar issues recently....do not hire this company unless you want a job poorly done from the onset, leaving you with issue after issue and none stop repairs that can only be remedied with a compete redo.

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