Pacesetter Homes

We began our home build with Pacesetter in April 2013 with the help of Kelly Smith, he was a great help in setting up the appropriate appointments and guiding us through the building process. Although the build took a couple months longer then anticipated the end product is fantastic. Pacesetter's finishing is one of the best in the business and we couldn't be happier with the finished product.

Our experience with Pacesetter homes has been exceptional. From start to finish the sales rep Kelly Smith was helpful, and an excellent representative of the company and more importantly us as the purchasers. He was knowledgeable and made sure any questions or concerns were addressed in a timely matter and left us feeling confident that our home was being built according to my standards. Now that we have been in our new home for several weeks, we are confident that this home was built to high standards and we received exactly what we wanted. Kelly Smith was an absolute pleasure to work with during the design process and build. I would definitely recommend pacesetter homes and particularly Kelly smith as a sales rep & have already done so to several people.

very good builder! we reccomend to all friends and are very happy with home. we see lots of home with Kelly Smith he always very professional and had much patence for my wife and i. he help us with all design and appliance appointment to communicate for builder and has much knowledge as sales person. he always go over and abov to help always very nice to us. we love our pacesetter home thx Kelly and Denny. would buy again!!!

We purchased a new home with Pacesetter Homes in Tamarack Common (Edmonton, AB.). My wife and I first met with Kelly Smith (Area Manager - Danserau). It was a pleasure dealing with Kelly. He was very friendly and knowledgable. Kelly helped us from start to finish with everything. He called us every week or so to follow up with us as to how everything was going with the building of our new duplex. We even received phone calls from him after we moved in just to make sure everything went smoothly. We would strongly recommend Kelly Smith and Pacesetter Homes to all our family and friends!

Kelly smith was a great sales person and very helpful with any questions we needed. He treated us with respect and was very straight forward and didn't sugar coat things. I would recommend using him. He has the best shoes in the biz. When we moved in there were a few deficiencies that needed attention. I called the numbers which were given to me and they were rectified within 12 hours. One thing I would have liked was address numbers put in my house but that's the worst of my complaints. Design Q was s great experience snd made our home the way we wanted it. We weren't picking our design of a couple options. I recomrnd pacesetter. Thank you Kelly

I bought a spec home from Pacesetter. The sales experience was good and the walk through and move in experience was good. However, I am still waiting for all the one-year work to be completed (9 months later) and a couple of months after the one-year warranty passed, I had a problem with the plumbing. The plumbing company that did the original plumbing came to check it out. They could not find the source of the problem so therefore did not fix it but left my ceiling with holes in it. I would not buy from Pacesetter again because ofthat. It's been disappointing.

Update: May 11, 2015. It is now past two years since I got possession of my new home and all the one year work has still not been completed. I did email the company forwarding this review and the job number, as per the Company's response requested, but I have heard nothing. Don't build with Pacesetter. Once you take possession, it's like pulling teeth to get anything done. I know the saying that the squeaky wheel gets the oil, but why should anyone have to?

Update #2 August 21, 2015: Still no work done to finish off the house and still no response from Pacesetter. Now going into fall/winter, they'll say it's seasonal work. Why could they not finish off the painting on the outside of the house while the weather's been good and they've had painters in the area? Who knows.

we are building a new home with Pacesetter and it went from OH MY GOD (excitement ) we are building a new home finally to OH MY GOD are they ever going to build it . When we signed with them them in April we were told the build would start 3 months after signing , everything should have started by the end of August (giving them an extra 30 days from what the contract says , which stated the construction will be started with in 60 days with all conditions met , they were met end of May s. so it should have started end of July) It did not start until the end of September , twice as long as stated . we called and the sales team said it was the city of Edmonton not releasing the permits or coming for the inspections ! I sent a email to the inspection department which I work closely with and will post their reply later( which basically said not their fault) . Hole finally dug , then sits for almost 6 weeks . we called and complained again why it is taking so long , framer shows up for 1 day , then nothing for a week then he shows up for one maybe 1.5 days the next week . Called the main office and they said it did not make sense it was taking so long to build , then after a couple of calls , no more response from the main office ! The house next to us was framed in a week and a half , 9 weeks later our main floor is not even done ! In my opinion the people running the construction site do not have a clue to how a job is properly set up and followed through . The site super said one thing and it has been 9weeks since he said they were going to fix the under sized windows in the basement and the sales team emailed saying it was to be done by weeks end , 5 weeks ago ! 3.5 weeks ago we were told the framing crew started , but looked like they just posed for the picture , since nothing was done and not much since . The house was to be done by the end of March as stated by our sales person at the time of signing now maybe July or so who knows . We are very disappointed with this builder and would say STAY AWAY if you want to have the truth told - not this company We are beyond unhappy, frustrated and need to seek other advice

I purchased my new home from pacesetters; I love the way I was appreciated for doing business with them as well as them handing all my needs. I am very happy with the everyone from pacesetters and I would recommend them with any reservation.

They say when you enter a new house, you get this feeling of, "this is it!". I think that is the same with show homes and we got that same feel with Pacesetter. My wife and I are very grateful to Area Manager Michele Anstead and also to Rebecca for taking care of all our queries and concerns from first meeting to possession date. They are proficient with their craft and we couldn't ask for more. Deserving of special mention also go to the amiable staff of Design Q and the knowledgeable walk-thru team. We are all happy with the final outcome, the kids most especially. Pacesetter built us a house....we found a home. Thank you very much Pacesetter Homes!

Fantastic Beaumont sales team (Kelly Smith and Trina Scott). Only down side of the entire project was the length of build (some 18 months) and a lack of communication as to why the build was taking so long. Possession was smooth and well organized. At this point in time there are still some minor issues still to be completed. Build quality and finishing of my home seem to be very good.