We contemplated for a while about leaving a review, but after careful consideration, having to get a professional to fix our system and not wanting someone else to go through what we did - we decided to leave our experience.
Not sure about the reviews on here already but ours was nothing like them.
We paid $8k for a system install that had red flags from the start. Invoicing from Total Home Entertainment is confusing at the best - you never get the true cost of the equipment, as the labour and parts are blended together. Wall mounts for 3 TV's, apple tv, connecting telus and an existing apple tv, connecting 2 tv's to a media cabinet in the basement, wiring to do that was $8k. Price is steep and the service quality is not there for that price point.
Make SURE any invoicing details are firmly wrote out so you don't incur sneaky extra charges.
Our problems started as soon as the initial invoice was paid. The install date was moved up to accommodate Total Home Entertainments schedule change - this left gaps and rushing to complete the install due to having previously booked an electrician.
One of our cables were not accurately measured leaving it too short, an extender was added to it - not optimal when you are paying 8k for a simple system.
A new disc was installed to "boost" our internet. It didn't work properly and we consulted both our service provider and Total Home Entertainment to work on this since Total Home had changed our original system. Finding information about this magical disc was like pulling teeth. We finally just unplugged it and our internet works better than ever. We have had to have a professional come in to redo our system so we can use it and we found out that "disc" is supposed to be installed in an attic so it can project the signal downward not in a basement ceiling where ours was installed.
Ongoing service and technical support is patchy at best.
You will pay $$$ for consumer quality products. We paid $1500 for consumer grade remotes that were not suited to our particular home and never worked fully from day one.
We are left with an 8k system that is in pieces, and we are now paying more $$ to have it connected, and removing unnecessary parts of it to make it work better.
We have the evidence poor workmanship and invoices should you doubt the validity of this review.
Expect a reply from the sole business owner - we are quite well versed how he works after a year of back and forth.