M² Flooring & Design Center

Floor Retailers
2050 Steeles Ave West, Unit #3 Vaughan ON L4K 2V1
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M² Flooring & Design Center
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56%

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Reviews by rating (past 12 months)

Reviews for M² Flooring & Design Center

Average customer rating:
6.6 10 (14 reviews)

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April
April
3 reviews Vaughan, ON
2/10

Front entrance flooring

We called Mehdi to do a very small job in our entrance way. We recently had the rest of the floors in the house done and immediately regretted not doing the entrance too. The company was not able to return promptly to complete the entrance so we called Mehdi to do the job. He came very quickly and gave us a decent quote. He said it would be done in a day. He came to do the work himself, along with another worker. Unfortunately, both men seemed to lack the skill or expertise to properly execute the job. During demo they damaged our nosing, which had just been done, so we had to pay for new nosing to be put in. The job dragged on over a week due to the lack of expertise and in the end Mehdi left the job incomplete. I don’t think either of us had faith in his ability to complete it properly at this point. I then had to run around looking for products and then complete the job myself. Although he seemed like a nice guy, I just don’t think he or his worker really knew what they were doing. This simple job seemed to be way over their heads. There is also a spot in my entrance now where one plank has dropped and is no longer level.

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Private User
Private User
Private User reviews Toronto, ON
0/10

JOB INCOMPLETE AND TOOK OUR MONEY

Mehdi dragged us on for almost 6 months, telling us every week that he would be coming to complete the installation. Turns out he was being dishonest the whole time with no intention of finishing our job. We were stuck living on our first floor of our home without being able to move upstairs because he didn't finish his work. It would have been much better if he was truthful to begin with and just told us he couldn't do it - instead he told us every week he would be there and yet never showed up. He took our money. Do not trust this person he is not legitimate. A couple of months ago when we began to find him sketchy there were bad reviews online on Google, and as of now they are all gone - he covers up well. We are going to work on suing him and his company. If you want to verify our story just go to the flooring manufacturers like Vintage who he owes a lot of money to - they will not release any materials he supposedly ordered. We ended up having to purchase the materials again AND now we had to find our own installers. Mehdi is not a good person, he will make you believe he is doing everything he can and basically wear you down until you give up trying to get your money. Beware of him.

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Bad Customer Service

I was dealing with Mehdi.
Bad customer experience

Got paid for the job that was never completed. And over charging out of the roof.

He also refused to pay the sub contractor he hired form kijiji.

Guess what I had to pay him while you have already gotten the money the work that you never completed.

Shame on youR business practices

1 of 1 people found this review helpful.
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Bradley in Richmond Hill
Bradley in Richmond Hill
1 review Richmond Hill, ON
10/10

New Hardwood

I usually don’t do reviews but I just loved the customer service at M2 Flooring. I walked in the door not knowing what a wanted. I was greeted by Mehdi. He pulled it together for me. Then I was surprised he even came to help measure. The installers arrived on a Friday and worked all day from removing my old carpet, moving my furniture and installing the new. I was in love with my choice. Thought that was it. I was a happy customer. Received a call on Monday from M2 Flooring requesting to come out for final inspection. I was beyond impressed. Customer service was amazing . Highly recommend them. Will be using them for my future flooring needs.

0 of 1 people found this review helpful.
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Rosana in
Rosana in
1 review Toronto, ON
4/10

Bad installation

Installation wasn’t done as we were promised. Lots of damages to our doors and walls. The installers didn’t have clear instructions , we had to constantly supervise them and still things were not dine 100% right. Medhi apologized, but nothing got fixed

1 of 1 people found this review helpful.
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Company Response

Dear Rosana

We don't seem to be able to find your name or your project in our database. would you be able to tell us which name the contract was made under? We would like to conduct an internal review of what has gone wrong in order to be able to respond to your complaints in a constructive manner. We do take the utmost care in our client's homes and we do many high quality installations each and every week. In fact our work as been featured on season 2 HGTV's Save my Reno. Therefore, as confident as we are about the quality of our work, exceptions do happen on site and we would like to investigate this specific occurrence to ensure that we are delivering the best service consistently as we move forward. Your assistance in this matter will be greatly appreciated.

Thank you kindly

Management at M Squared Flooring & Design Centre

Kristina
Kristina
5 reviews Ottawa, ON
6/10

Great product, not the greatest communication

We went with M2 because we loved the look of their product (we still love the look of it). However, they almost delayed our project with various miscommunications and delivery issues. We also were not too impressed with the cost of the nosings. The hardwood for our entire first floor was $7000 and nosings for 14 feet were priced at $680.

At any rate, the product did arrive just in the nick of time, and the quality is superb and we are really happy with the look and feel of it. Our contractor did an amazing job on the install. I just wish getting to the final output was a little easier.

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Company Response

Hi Kristina,

Thank you for taking the time to write your review. We appreciate your honest feedback.

We are thrilled to hear that you are happy with your floor quality, look and selection we have at our main location in Vaughan. As for the miscommunication, we apologize for any delay you may have experienced. We work hard to ensure that every experience with us is 5-star and work with our suppliers to ensure a smooth ordering process for you. We will definitely take this review under consideration or training and quality purposes.

Again, we want to thank you for your review and choosing us for your home and again, happy that your product was superb and you love the look.

Thanks!

The M Squared Team

Renovator
Renovator
6 reviews Vaughan, ON

First Review

0/10

Working with owner to resolve my issues

I'm working with the owner of the business to resolve some noise issues.

it has been 2 years since the installation, i have had to pay another company to come and rip out the new hardwood, repair the subfloor, and re-install new hardwood that i have paid all out of my own pocket. All because his installer did not do the job correctly

I am waiting on owner to take his installer to court, and get financial compensation back, so he can pay me back money that i have lost.

Review has 2 previous versions
2 of 2 people found this review helpful.
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Company Response

Mr Ahi
Most of the claims you have made in this review are either at best inaccurate or at worst just plainly false. Mehdi (the man you refer to as this man) has gone above and beyond for you on more than one occasion, and all he has gotten in return is name calling and disrespect from you. Our installers are absolutely professional teams and we do over 300 installations per year. Since you are the only client who has not been satisfied no matter what measures we have taken, I would suggest the issue is more related to you than our company.
As you mention in your statement you were always aware of the issue of the flooring squeaks. You are also aware of all the measures we took to remedy the structural issue. We even spent two weeks after the installation was completed to screw in the joists from below. This is outside the scope of our work. We never charged you for this work, but did it out of concern for the quality of the final product that we were delivering to you.
We acknowledged the issue of the material and subfloor making the noises you mentioned. We suggested to create a claim with the manufacturer (Kentwood) and you refused the offer. If your floors are bubbling and delaminating this is due to the lack of humidity in your home which is an improper maintenance after installation. We took your concerns to Kentwood (Not Mercier Wood Flooring as you have suggested) and they did not stand behind their product. We then promptly closed our account with Kentwood and are no longer doing business with a company that does not stand behind their product. They have been removed from our showroom and website. In fact we first showed you the Mercier material which was of superior quality and you refused to purchase from Mercier because all you cared about what price point and you chose a Kentwood floor not a Mercier one.
Mehdi not only promised to take care of your issue (which are structurally related or product related due to improper maintenance) but he also followed through. He brought in a separate company to inject glue beneath the hardwood floors and you were supposed to sign an agreement indemnifying us after the work was completed. You never signed this document and told Mehdi after it was done that you never had any intention of signing that document. In fact, we have done exactly what we have told you we would do every step of the way and you are the one who has always negotiated in bad faith.
The reason the other person was not paid in full is because he did not do the job in full. He did a small test area and he was supposed to be paid once we got your full satisfaction, which to this day is not forthcoming. We paid for that service above and beyond your contract. the terms of this agreement are between M Squared and the sub contractor. We are not obliged to explain ourselves to any third party. We then sent one of our installers for an additional two weeks to nail the floors from the top (as per your specific request and against our best judgements). Again, you were not charged for this and again you were supposed to indemnify us after this work was completed, which you never did. Your project has cost us over $15,000 to date to try to remedy. Mehdi never once left you without a response if you contacted him. He even came to your home and offered you free flooring to replace the floors on the second floor. You again refused to sign a document to indemnity us, saying that you were not making a claim, while all the while making a claim.
The subfloor that was installed in your home was an OSB plywood which is 100% approved by the OBC to be used as flooring subfloor. You DID NOT want to pay more for the quality plywood material. Everything we installed was as per your specifications.
Lastly you speak of karma. We believe in Karma very much as a team at M Squared and we make sure to always do our best for our clients because we want the good karma back. We leave it to Karma to judge us on our actions.

May191 in Toronto
May191 in Toronto
3 reviews Toronto, ON
10/10

High Quality work with attention to detail.

My wife and I had a hard time finding anyone to brogues herringbone floors.

M Squared had a great combination of materials, selection, and brands... but also had a good design sense.

They helped us devise a layout, and the installer was very patient and did amazing work.

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Company Response

Hello,

Thank you for the review and pictures. We appreciate your feedback and sharing your experience. Happy to help and glad to hear you are thrilled with the results.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Bedroom renovation

I was very impressed with the quality and service I received from M2. We wanted to renovate our 3 bedrooms and as part of that replace carpets with hardwood floors.
Coming to M2 we found a friendly and calm environment and were able to find the perfect flooring. Mehdi was very knowledgeable about all their products helping us make a great choice and answering all our questions.
He thoroughly walked us through the purchase and installation process giving us the confidence that M2 is the right company to do business with.
We chose to go with Mercier Madera white oak 4 1/4 hardwood floors and had them installed in January 2018. The installation process was very smooth and quick and Mehdi was able to
accommodate our renovation schedule giving us time to finish our master bedroom before the rest of the bedroom floorings was replaced.
I would definitely recomend M2 as a place where you could do business with confidence.

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Company Response

Thank you for the review! We appreciate your feedback, comments and details.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Amazing personal service

My husband and I were looking for hardwood flooring for the main level of our home. I had a specific look in mind and I did not want to change my mind. I had searched high and low by the time we found M Squared Flooring on Steeles. We met with Mary on the first day and she was so well informed about everything having to do with hardwood flooring. I was considering to do a herringbone in one area and she explained how we could accomplish that look.
She walked me through all the possible options and we finally settled on the 6 1/2" Hard Maple Element from Mercier. She helped us customize our floors exactly how I wanted it. Then Michelle and Mary were in touch with me as the floors were produced, delivered to them and then delivered to our home. Mary made sure to tell us about the proper conditions in our home before the flooring was brought it.

I really appreciate her patience and honesty and the time she took to show me all the options and she made sure that we had all the necessary information before we made a purchase. I could not be happier with the final results. I highly recommend M Squared if you have a flooring project.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M² Flooring & Design Center

M² Flooring & Design Center is a full service flooring company. We will guide you through every step from design to implementation. Our knowledgeable and friendly staff will provide you with all the information you need in order to make a well-informed decision for your flooring, and our expert installation ...
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