I originally posted the review, then the owner reached out to me to come up with a solution, so I took the review down and he wasted another 2 weeks of my life, and is now threatening to sue me for "defamation of character". That's how this person chooses to "resolve" things. I can't wait to get my lawsuit letters because then all of this will become public record.
This man and company ruined our home, and our lives. We endured a nightmare with him, and his inexperienced team of installers . His installers damaged every wall in our house, our custom front doors, vanities and the stucco outside.
We replaced our hardwood because it was ugly. We had a solid and quiet floor otherwise.
During installation we noticed the noisy floor, and would constantly bring it up . It wasn't only in an area or two, were talking every step you take, you hear snapping, crackling, and popping . Other parts of the floor are raising up, bubbling. He blamed it on the hardwood and assured me the warranty would take care of it. Well it didn't, Mercier didn't want anything to do with our home, or Mehdi. Mehdi kept blaming the flooring company, and vowed to never use them again as this is how they are. All the while promising to take care of our issue.
Well he tried to fix our issue. He hired a company who injected glue into your floor. They came and did a section, it worked a bit, half reduction in noise. But Mehdi never paid that company the full billl, so I cannot even use them for warranty. The owner of that company told me how Mehdi treated him, and I wasn't surprised.
We tried nailing the floor from on top (cosmetically horrific) and this out helped a bit. I spent over 3,700 of my own money, and days worth of work to help my own situation, all the while begging and pleading with Mehdi to help me. My wife was devastated, our flooring was terrible . We can't even walk in our bedroom without waking people all over. It's honestly our worst nightmare, and there was no end in sight.
Mehdi was slow, and very reluctant with his "help". In the end he was more frustrated by me, and my calls. He then started to blame my home for having poor poor build quality, and that he was afraid I was never going to leave him alone. I got the hint Mehdi. Leaving you alone now. I'll leave the rest to karma.
We hired two different independent Ontario flooring inspectors for our home, and they both came to the same conclusion. Improper material used for raising the floor. A cheaper chip board commonly used for walls, not designed to be stepped on, or flooring, was used. He should have known this... But didn't care to as he was trying to save himself money.
He doesn't know what he's doing . His installers are terrible. His inexperience has severely impacted somebody's life and home, and clearly he doesn't care.
I'm currently looking at having most of the house redone, this time with proper materials, as there is no human being that could ever tolerate this level of noise from a floor in their home. It took us so long to save up for it the first time, and now we have to do it all again. A complete waste of 50k and a year of my life.
I have video surveillance of his installers damaging our walls. I have camera surveillance of one of the installers inviting his girlfriend to our house and she was casually walking around in her heels (in a construction zone) talking on her cel in Spanish. Yes that's right, a stranger just walking around and looking through our house.
Still want to do business with him, and his company? Go ahead . But here is my advice to you. DO NOT PAY HIM THE FULL AMOUNT until you are happy with your work. This is actually the legal way to do business. The minute he gets all his money, you've lost all his interest. This was my biggest mistake while dealing with him I should have held up the 10% I'm legally allowed to hold until I deem the job to be complete.
You've been warned. I'm sure he's great when an install goes right, but in the off chance it doesn't (like ours) just want you all to know exactly how you'll be treated... Like a pest, that he will shoo away.