Installation wasn’t done as we were promised. Lots of damages to our doors and walls. The installers didn’t have clear instructions , we had to constantly supervise them and still things were not dine 100% right. Medhi apologized, but nothing got fixed
- Approximate cost of services:
- $36,000.00
- Company Response
Dear Rosana
We don't seem to be able to find your name or your project in our database. would you be able to tell us which name the contract was made under? We would like to conduct an internal review of what has gone wrong in order to be able to respond to your complaints in a constructive manner. We do take the utmost care in our client's homes and we do many high quality installations each and every week. In fact our work as been featured on season 2 HGTV's Save my Reno. Therefore, as confident as we are about the quality of our work, exceptions do happen on site and we would like to investigate this specific occurrence to ensure that we are delivering the best service consistently as we move forward. Your assistance in this matter will be greatly appreciated.
Thank you kindly
Management at M Squared Flooring & Design Centre