Pro Logic Comfort Solutions

Heating & Air Conditioning
8276 White Church Road Hamilton ON L0R1W0
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Heating & Air Conditioning
Pro Logic Comfort Solutions
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Reviews for Pro Logic Comfort Solutions

Average customer rating:
8.9 10 (8 reviews)

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Private User
Private User
Private User reviews Hamilton, ON

Terrible service

Was given lip service by Keith about great follow-up service. Never heard back. Avoid! Not what they seem. Air conditioner loves to freeze up too. Was told that’s normal by Keith. My old air conditioner was 25 years old. I miss it!

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Lorna in Hamilton
Lorna in Hamilton
2 reviews Hamilton, ON

First Review


Gas line leak, repair

We highly recommend Prologic Comfort!!!! Keith answered our call right away, he scheduled us into his busy day. We had a gas leak, so our gas was turned off for the day. Cold day in November too. He was amazing!!!! I tried calling other companies that couldn't help us as it is so busy at this time of the year, but he managed to fit us in at the end of his crazy day!!! Very professional, very friendly, and very reasonable. I will definitely recommend him to others, and will certainly not hesitate to call him again!!!!!! Absolutely awesome experience, for a very scary situation!!!

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Diane in Kitchener
Diane in Kitchener
1 review Hamilton, ON

So glad we found Keith

Keith is fantastic. He has serviced our pool heater for a few years to avoid a costly replacement. Finally this year he had to replace it. He's honest and a real pleasure to deal with. Our furnace needed replacing so we called Keith. He gave us a date and kept it. He then upgraded and replaced our hot water heater. He's so genuine and a real pleasure to work with. His estimates are his price. I have even recommended him to strangers on the GoTrain when I heard them complaining about there pool service guys.
We are so glad we called Keith and wish we had someone like him for all of our services. One year he was in the middle of opening his own pool and came to fix mine. That's over and above any kind of customer service one could expect.
Keith you and Jeremy are fantastic!

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Company Response

thank you for the great review.

themiehms in Waterdown
themiehms in Waterdown
1 review Hamilton, ON

Hayward Heater Repair and venting installation - Waterdown

We had exceptional service from Keith and his team today. We have been trying to find reliable companies to work with in our area and have finally found someone we can count on and stick with. The service is fast, efficient and the installation was so well done. Keith was very reasonable with the pricing. We will not hesitate to call Keith again and recommend him to all of our family and friends.

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Company Response

Thank you for the great review. Great customers are a pleasure to work with.

Marc Bader from Hamilton
Marc Bader from Hamilton
9 reviews Hamilton, ON

Installation of new pool heater

I was very impressed with the installation of my new Hayward Pool Heater by Keith Murray of Prologic. He and his assistant were on time and very efficient in their work. I've had no problem in follow-up calls to make sure all is working well. The price quoted was fair and competitive.
I'm planning on suggesting Keith's services to several of my friends for their pool heaters and also their furnaces and air conditioners which are also serviced by Prologic. At least for heating and air conditioning, I have found myself an honest and reliable company.

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Company Response

thanks for the great review Marc

Kori in Toronto
Kori in Toronto
1 review Hamilton, ON

Exceptional Customer Service!

I recently encountered an issue with my furnace installed by ProLogic 3 years ago (a part under warranty had malfunctioned) so when I called Keith not only was he easily accessible, but someone from ProLogic was at the house within an hour to diagnose the issue, and first thing Monday morning the part was picked up, ready, and everything fixed before noon with heat flowing through the house once again. Absolutely incredible customer service, trustworthy, and no issues whatsoever. I couldn't recommend Keith and ProLogic enough! I will always be using this company for all my furnace needs. Thank you!

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Company Response

Thank you for the great review. Great customers are the foundation of our business and everyone deserves exceptional service.

Loraine in Hamilton
Loraine in Hamilton
1 review Hamilton, ON


Hope you enjoy
my little "Poem of Gratitude!"

Your call- when you have no heat,
When your fingers are like icicles,
& you just can't feel your feet!
A week of FURNACE research-
'Cuz my "PILOT" would NOT light!
Cleaned parts, but still NO Fire!
Tried from morning until night.

Convinced it was my GAS VALVE;
Too costly to repair,
I'd resolved to BUY a FURNACE,
Just to END my cold nightmare!
Age: 27 years; my HVAC-
But, I'm selling my house soon
If it could only last a bit longer,
I'd truly be over-the-moon!

Tech. instructed; venting
holes to cut,
Energy Auditor- coming soon-
No WAIT! (Now, there's a really big "BUT!")
Keith, from "Prologic", returned my call...
Before THAT deal was done!
Wanted to come & check things out---
I said; "Keith, I wanna meet you, PLEASE, Come!"

Just as promised, in one hour
Keith & Brandon did appear;
Could instantly quell my fear!
So, frustrated & exhausted;
My head still in a haze...
Then, a sweet SURPRISE- a moment later---

Turned out to be MY ERROR!!!
In shock- feelin' like a Dumb-Lass!
I'd failed to turn my "PILOT" dial-
Stunned & super-embarrassed;
Missed "The Forest for the Trees"...
My "Prologic" team had a chuckle,
As I nearly fell to my knees!

Still wary of Winter & Safety,
With my furnace being so OLD,
I voiced my deepest worry;
"Could I SOON be in the COLD?
So, Keith performed a Check-up;
Heat Exchanger, Valve & Coil...
For which he removed my blower-
"Rest assured; NO soot, NO soil!"

To think that I almost bought NEW;
@ Twenty-Five Hundred or more!
When such a minor oversight...
Was REALLY at the core!
Beware! Unscrupulous Salesmen-
Or suggest you "Lease a System"-
ALL in the name of GREED!

Relieved-but, I've ruined my ceiling!
T'was recently repaired by me-
Keith thoughtfully cut me a patch---
Keith ROCKS! I think you'll agree!
Now, MY 1st dealing with "Prologic"
Did NOT involve a big SALE
But, some guys would take advantage...
By replacing what DID NOT FAIL!

So, listen up - I'm talking to YOU!
If you have any issues with TRUST,
Especially gals, who feel, like me;
"Peace of Mind" is an absolute MUST!
Sending some "Sloppy Kisses",
From 2 puppies who weathered this storm...
To a MAN who got
"A little POOP on his BOOTS"...
To make us; Safe, Happy & WARM!

*********** THE END **********

*Dear Keith & Brandon,
Thank you for your Service, Smiles & Hugs! Very refreshing to meet gentlemen who understand that great & lasting businesses are born of Honesty, Integrity & Respect for their Clients; with consideration for their immediate & long-term needs!

*POSITIVE "Word-of-Mouth"
Will ALWAYS be your BEST form of Advertisement!
To that point -
I've already shared your "Contact Information" with several friends & neighbours!

Stoney Creek, ON

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Company Response

Loraine thank you so much for all the work you put into this review it touches me that someone would go through so much work for a review.
Honesty and integrity is how we do things thank you for all your referrals.

2 reviews Toronto, ON

First Review


Furnace and Air conditioning issues

I have had a couple issues with my heater that has stopped working in extremely cold weather and recently this summer my air conditioner stopped working. Everytime I have called Keith he has been extremely helpful, polite, professional and his fees are affordable. He has attempted to save me money by trouble shooting the problem over the phone but when that didn't work he came within a couple of hours. I will definitely use this company again if I ever have any furnace or a/c issues and I trust that he will respond to my concerns quickly without ripping me off (like other companies have in the past). Thank you for your service and I will recommend this company to my friends.

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Company Response

Thanks for the great review! I'm always happy to help!

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