Imagine Maintenance Ltd.

Window & Gutter Cleaning
HomeStars  >  Window & Gutter Cleaning in West Vancouver  >  Imagine Maintenance Ltd.
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89%
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Reviews for Imagine Maintenance Ltd.

Average customer rating:
9.5 10 (33 reviews)

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John in Burnaby
1 review Burnaby, BC
0/10

After finishing a large renovation in 2016, I decided to hire Imagine Maintenance to do gutter/window cleaning and pressure washing of my property.

Two employees were sent out, one cleaned the gutters and windows (which I was satisfied with) and the other employee who obviously had no training or work ethic did the pressure washing. Major stripes were left in my large driveway due to missed uncleaned spots, this employee was so lazy instead of moving two empty garbage cans he decided just to go around them. ( Viewed on my cctv cameras). I decided not to bother complaining due to dealing with other trades for the reno.

2017 came and after calling several other companies that had long wait lists, due to being too busy, I decided to give Imagine Maintenance another shot. I explained my dissatisfaction of the previous year, and settled for gutter and window cleaning only, no pressure washing and a reduced rate.

They sent an employee over and for attest the first twenty minutes after arriving this employee just stood on my patio leaned on my railing doing absolutely nothing, (viewed on my cctv camera), I thought to myself great another winner.

After finally getting to work, I checked up on the gutter cleaning and I was satisfied with the job so far, i watched from inside as he cleaned the windows and seemed like he got all areas.

After work was done I declined a walk around as i checked on the progress a few times, i couldn't tell how clean the windows were as they were still wet. I signed the work off and paid the employee.

Later that night the windows dried and they were very dirty, worse than before!!! After reviewing the cctv, it appears he used the dirty gutter bucket of soapy water to clean the windows!! (All 16 windows needed to be redone).

As I was busy at work I got my fiancé to call to complain, she said the manager todd was very defensive, so I called him very upset.

I complained regarding the employee doing nothing upon arriving, his response? I pay same amount regardless what employee does or how long he takes??

As for the dirty windows (See attached AFTER photo), He said well you did sign it off? Well am i supposed to keep your employee there for several hours until it dries and then sign it off????

He did offer to "come take a look". After paying over $900 over the two years and the poor customer service and poor quality of work I declined.

Point of this review: DO NOT sign off work until, all windows and sidewalks are dry so you can inspect work, as Todd said you pay same amount regardless of amount of time the employee is there.

There are a lot of better companies out there in my opinion.

1 of 1 people found this review helpful.
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Company Response

Hi John,

Thanks for all your honest feedback on all of our social media profiles. We’re a small boutique company but at the risk of sounding like a big corporation we do actually take your feedback with gratitude and seriousness. While I feel some of your points such as the “standing around”, the work sign-offs, and Todd’s defensiveness are being misrepresented in a way that is likely being fuelled by your feelings about your experience with us, I can totally understand. I might do the same if I saw things as you see them. I likely have in the past and it’s only natural.

I have to mention though that hands down we are 100% responsive. You’re unhappy, you call, we come fix it no questions. It’s always been that way here and we are still standing by this policy. This was true last last year, when we didn’t hear from you, and it’s just as true now. In fact it's a such a simple and easy policy to enact that I'm having a difficult time understanding how it's come to this.

As I understand it Todd had made arrangements with your partner to come, outside our operating hours, and reclean the areas you were unhappy with personally. I can’t think of a better response to a callback than to take personal ownership of something someone else did. Again, this is how we operate. We’re small and every customer matters. I invite you to call and speak with me personally, and please, tell me what would make you happy here.

Mike

Kyla in
1 review Vancouver, BC
9/10

Hired them to clean my windows, skylights, and gutters. They arrived promptly and worked efficiently. Each worker was friendly. I would recommend them and will likely use them in the future.

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Company Response

Thanks Kyla. Mucho appreciated!

Private User
1 review North Vancouver, BC
10/10

Imagine Maintenance did an excellent job at cleaning our gutters in our home in North Vancouver. Their technicians were very personable, arrived on time and did an excellent job at removing the leaves and debri. I would highly recommend this company to other homeowners.

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Private User
1 review Vancouver, BC
10/10

Nitesh, our window cleaner always does a perfect job, but it is his customer service and friendly demeanor set him a par above his peers. We look forward to our continued business relationship w Nitesh. We at the Winking Judge Pub thank you.

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Company Response

Thank you for your positive words for Nitesh. We don't always get a chance to interact with with our more automated clients, especially when we're in and out before you open. It's great to hear these things.

Aitor in Toronto
1 review Vancouver, BC
9/10

For the last few years, they have always provide an excellent windows cleaning at our location.
We are 100% satisfied with their work, Nitesh have always showed a great attention to detail in our signs, we have zero complaints with them.
We will happily keep continuing with their service.

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Company Response

Thank you so much Aitor, it's our pleasure.

Private User
1 review West Vancouver, BC
10/10

I hired Imagine Services based on a verbal recommendation from another colleague. They were professional and great to work with from beginning to end.
I had questions about my quote which they answered truthfully rather than what they thought I would want to hear.
They did a fantastic job protecting the plants around my house while they cleaned my roof and skylight.
Everything was done in the time frame they gave.
They followed up when they said they would and they were courteous and respectful while on site.
I am very happy to recommend them to anyone who wants a great roof cleaning at a reasonable price.
Even my neighbours have commented on how clean my roof looks now.

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Company Response

Thank you so much for the positive review.

Nadine Adams from Edmont
1 review , SK
10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I called last minute to have someone clean my windows. Mike and team came and I am thrilled with the windows and the pride they took in their workmanship showed. I also appreciated that they were polite and I felt comfortable with them in my house. Thanks Mike and team, see you in the New Year and thanks for the card :)

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Company Response

You, Nadine, are quite welcome :)

 in West Vancouver
1 review Vancouver, BC
10/10

I thought they were great! I called and talked to Brent directly who then promptly sent me a quote and options for booking the service. Mike was the one who cleaned our gutters and he showed up on time and was extremely professional. He did a fantastic job and went above and beyond what I had asked for. Thank you!

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Company Response

Sorry for such a late response, truly I have not monitored this channel as well as I could. Thanks for another positive review. It really makes a difference to know that we're delivering on the things we talk about here.

Inna Koshel from North Vancouver
1 review Норт-Ванкувер, BC
10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I have used the services of Imagine Maintenance for the past two years to clean my gutters. They always carry out their work very efficiently and on time.

They removed all the debris from the gutters and washed the outside of them so that they look great. I will continue to use their services and recommend them to anyone who wants to have their gutters always maintained in good condition.

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Company Response

Cheers!

Private User
1 review Vancouver, BC
10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Working with Brent at Imagine Maintenance was a delight. He responded quickly to my initial email regarding our gutter clean out. Though he was booked for a couple of weeks (I emailed during a particularly rainy time in Vancouver) he let me know he possibly would have an opening in the schedule and if I were flexible he would fit us in on that date. I was, he ended up having the space available, and he and his colleague Mike arrived at our agreed-on time that day. I and some additional questions about areas of concern, which they were happy to address, showing me their work and describing how we'd go about fixing the problems. Their gutter and downspout clean out work was outstanding, delivered efficiently and professionally. The gutters drain like a dream and they've been cleaned so that they look practically new.

Brent and I discussed having our house and walkways power washed and we will contact him for that shortly. We are very glad we found Imagine Maintenance, will definitely use the company going forward and are happy to strongly recommend it to new clients.

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Company Response

Working for such great people is hardly work. Thank you for your business :)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Imagine Maintenance Ltd.

OUR VISION is simple: Be the most respected exterior cleaning company in the lower mainland of BC.

Through expertise and professionalism we aim to bring you amazing value and reliability to the jobs that would normally be delivered in an average, forgettable way.

Four questions and one statement guide us through all our actions:

1) Am I doing the right thing?
2) Am I raising the bar on professionalism?
3) Am I pushing the limits of awesomeness in some way?
4) Great service impacts lives.

CATEGORIES
Window & Gutter Cleaning and House Cleaning Exteriors
SERVICES
Residential window cleaning, commercial window cleaning, exterior window cleaning, interior window cleaning, gutter cleaning, gutter vacuuming, eavestrough cleaning, pressure washing, hot water pressure washing, cold water pressure washing, foam pressure washing, siding cleaning, roof de-mossing, roof cleaning, envelope cleaning, facade cleaning, awning cleaning, awning restoration, vinyl awning cleaning, fabric awning cleaning
SPECIALITIES
Get free exterior window cleaning when you book a gutter cleaning service - a minimum $149 value. Gutter cleaning comes with photos. For a limited time only.
WEBSITE
http://www.imagineservices.ca/
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
6
RETURN POLICY
100% satisfaction guarantee
PAYMENT METHOD
Cash, Cheque, Credit Card
LICENSES
Fall protection, Rope-access certified, boom and scissor lift certified.
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.