I placed an order online for a shower hose. Three weeks later, and several follow up phone calls later with no replies, I finally went out to get it and was told that the delay was their shipment from Montreal. As it turned out I had ordered the wrong size by mistake so called back to see if I could exchange it. I was promised a follow up call that never came so I bought one that fit elsewhere. When I called again a week later to ask to return it, I was told I couldn’t because it was a special order (on their website it was one of the items for sale, nothing special), I could only exchange it. I threw it out and know never to use this company again. Lesson learned.