Empire Deck, Fence & Interlock

Formerly Empire Deck & Fence
Decks
Ottawa ON K2H 8K7
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Empire Deck, Fence & Interlock
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89%

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Best of 2021 winner 4 timesBest of 2021winner 4 times

Reviews for Empire Deck, Fence & Interlock

Average customer rating:
9 10 (89 reviews)

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Amanda-Lyn in Toronto
Amanda-Lyn in Toronto
0 reviews Ottawa, ON
10/10

Patio, stairs, laneway

Great professional work, honest, solution driven they did an exceptional job highly recommend. Our property was a mess after building a coach home and even with snow on the ground we were able to create a design, there was an issue with stone stairs and tripping hazards they were able to pivot and redesign without issue.

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Rich C
Rich C
0 reviews Ottawa, ON
10/10

Interlock

Really excellent work. Stones were cut perfectly to fit and appropriate effort was taken to prepare the ground. Even though there were a couple of misunderstandings in interpreting the drawings, the team were very cooperative and quick to remedy. The end result is beautiful. Would definitely use this contractor again.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Ottawa, ON
0/10

Buyer beware

Buyer Beware- Company does NOT honour contract. Regardless if you have a binding contract, company may attempt to revise it , delete agreed upon material, alter it and add a significant cost increase and require you to agree to it. ( as they did to us a month before work was to begin) If you question it or do not agree ,they will dump your contract hoping for no repercussions.
As owner said to me, there is many new clients who are willing to sign and give company deposit that is now more lucrative for them( company) then complying with current contracts.

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Company Response

Dear homeowner,

We want to first of all thank you for choosing empire to complete your deck construction project.

Furthermore we want to apologize for the inconvenience you’ve experienced. We realize that getting your deck built is an exciting event and unfortunately the covid-19 pandemic has caused many challenges to the construction industry. These challenges include such as lockdowns / stay at home orders, curb side pick ups, material shortages, and lastly unforeseen lumber prices increases.

We are currently absorbing the costs associated with the additional management / labour required to complete these projects. However we did not budget / foresee such a large increase in lumber prices.

We are offering our clients the following options:
1. A full refund on their deposit
2. A revised price to cover the increase in material costs
3. The option to hold their spot until lumber prices go back down

Again we apologize for the inconvenience you’ve experienced. All the best and stay safe.

losma037
losma037
1 review Ottawa, ON
10/10

Best contractors we've worked with

Empire Deck and Fence was the best contractors we've ever worked with. They were incredibly professional, on time and communication was great.
We had a few challenges and we really appreciated the way they overcame them. For example, we are in a townhome and our legal right of way to the backyard was too narrow for the bobcat. So Empire negotiated with our back neighbours to use their yard, and put down fresh dirt and grass seed down and reset their paving stones for them to restore their yard when they were done.
They were not the cheapest quote we got, but we're still glad we paid extra and we're really happy with our new patio and deck.

1 of 1 people found this review helpful.
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Hong in Ottawa
Hong in Ottawa
1 review Ottawa, ON
10/10

Full front/back deck and patio renovations

Empire came in at the beginning of the pandemic and was very professional and organized from the beginning. From sales (Riley), to project management (Ryan, John), to the guys that did the hard work (Jason, Danny, Will, Bill). Everyone was clearly well versed in their craft and they built a fantastic finished product for us. Whenever we needed to adjust and make changes, they were quick to respond and were very proactive in giving us what we asked for. Prices were also very reasonable compared to other contractors of their size. There is a warranty and they have already come back to fix up some small things. Our project grew a lot through planning and actual work. Couldn't be happier with the finished product.

Highly recommend them to anyone in the Ottawa area.

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Company Response

Thank you! We are glad you are happy with your deck!

Bai in Ottawa
Bai in Ottawa
0 reviews Ottawa, ON
10/10

Interlock Patio (back and front), Garden Beds, Retaining Wall

When we contacted Empire, they were very quick to respond and sent a representative to discuss what we were looking for. The quote for the project arrived shortly so we were able to make some adjustments . Fast forward two months later when the project was able to resume due to the pandemic, we had a few guys come out and started the project. Throughout the time that the guys were here, they included us in any on site decisions and kept us informed of any setbacks (mostly, because of the pandemic and the availability of some materials) that they encountered. When they left, they made sure the area was as clean as when they arrived and leave me with some extra pieces.
This is our second project with them and between the customer service and the final result, we would highly recommend Empire.

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Company Response

Thank you for review and we're happy we could give you such star service!

Jacqueline in Chicago
Jacqueline in Chicago
1 review Ottawa, ON
10/10

Interlock Driveway installation

We hired Empire to get a last minute spot in the 2020 calendar for a driveway interlock extension. Initially we had to play a bit of phone tag to get a project completion date. Due to COVID related material shortages, we almost got pushed out of our project window, but our project manager John, managed to source the exact colours we wanted this year, of which he had recommended at our site consult to best match our house. John was helpful and friendly throughout the process, his crew were also great- friendly, efficient and most importantly, did a great job. The interlock looks awesome and we’re thrilled he managed to source materials in time to complete it before the first snowfall!

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Company Response

Thank you! We'll let John know how happy you were with his service!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Backyard fence

Did a great job with the backyard fence for my new build. would highly recommend this company, and will be using them in the future to build a deck as well.

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Company Response

Thank you for your kind review! Can't wait to build you deck!

Melanie
Melanie
0 reviews Ottawa, ON
10/10

White PVC fence

When we contacted Empire, they were very thorough when asking what we were looking for and quickly sent us a quote for the project. Fast forward a month later when projects were able to resume due to the pandemic, we had 2 guys come out and did a fantastic job installing the white PVC fence that we ordered. Throughout the week that the guys were here, they included us in any on site decisions and kept us informed of any setbacks that they encountered. When they left, they made sure the yard was as clean as when they arrived earlier in the week. Between the customer service and the result of the fence, we would go with them again in the future for projects and would highly recommend Empire to friends and family.

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Company Response

We're glad you were happy with the service! Thank you for the review!

Bravo3035
Bravo3035
0 reviews Ottawa, ON
10/10

Deck with adjoining fence as well as a pathway

Deck with an adjoining fence completed to my satisfaction. As well a pathway was completed redone again to my satisfaction. Very professional, good quality work and very responsive to our needs. I would not hesitate to recommend Empire Decks and Fences.

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Company Response

Thank you for the review! We're glad we could meet your expectations!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empire Deck, Fence & Interlock

Our goal is to keep our nation's capital beautiful!

With the help of our amazing clients, Empire provides gorgeous exterior makeovers to wonderful homes across the city.

Thank you to everyone who has been part of our goal.

CATEGORIES
Decks, Fences & Gates, Interlocking Stone, Landscape Architects, and Landscape Contractors & Designers
SERVICES
- Decks (Composite, PVC, Cedar, Pressure-treated) - Fences - Landscaping - Interlocking - Hardscape - Stonework - Woodwork - Pergolas - Railings - Gazebos - Glass railings - Lighting
BRANDS
Composite Decks: TREX, Fiberon, Timbertech PVC Deck: Azek Interlock: Techo-Bloc, Permacon Banas... Fence: Tuffence, Bufftech
SPECIALITIES
- Architectural Design - Composite & PVC decks - Cedar & pressure-treated decks - Glass railings - Fences - Interlocking - Landscaping
WEBSITE
http://www.EmpireDeckAndFence.com
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
7
RETURN POLICY
Ontario Law: https://www.ontario.ca/page/your-rights-when-signing-or-cancelling-contract
PAYMENT METHOD
Cheque, Credit Card, Cash, E-transfer
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
Construction, Civil and Chemical Engineering, Architectural Technologist, Commerce
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$5,000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-year on workmanship for decks and fences. 2-year for interlock. Manufacturer's warranty applies for all materials.
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