Empire Deck & Fence

Decks
Ottawa ON K2H 8K7
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84%

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Reviews by rating (past 12 months)

Reviews for Empire Deck & Fence

Average customer rating:
8.7 10 (46 reviews)

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anthonyldiloreto
anthonyldiloreto
0 reviews Ottawa, ON
10/10

Deck.

Full wood deck project with 2 levels and stairs. Was able to work around and adapt to all issues during construction in a professional manner! Great customer service as well!

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Company Response

Thank you, Anthony! It was a pleasure working with you.

Bill &.
Bill &.
0 reviews Ottawa, ON
10/10

Outdoor cedar deck and patio area

Empire Deck & Fence
613.216.1093
Ottawa
ON
K2H 8K7
CANADA

Empire staff were highly professional and inspired confidence right from the outset when they came to visit the site and discuss our requirements. They very meticulously noted every detail we asked for and ensured they were reflected in the pricing proposal. They strictly adhered to their timeline and the milestones set out for the project progress, including many quality assurance visits by their senior personnel. The final outcome was better than expected and they have exceeded our expectations.
We can sum it up by: Empire delivered on their promise, with excellent quality.
Bill & Grace

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Company Response

Empire cannot thank you enough for your kind words. Thank you, Bill & Grace!

l. J.
l. J.
0 reviews Ottawa, ON
10/10

Front porch and side fence

Empire Deck & Fence
613.216.1093
Ottawa
ON
K2H 8K7
CANADA

Empire was great. They really took their time during the design stage, letting me tweak the products until I got just what I wanted. Then the actual construction team was on time, friendly hard workers that also listened to me when I had any concerns and addressed them right away. I love my front porch and new walkway.

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Company Response

Thank you for your review! We are very happy that you love it and appreciate the teamwork to get all details covered!

M&F
M&F
1 review Ottawa, ON
8/10

Fence and retaining wall

We requested quotations from three companies for our fence and retaining wall replacement. Empire came back with the lowest estimate, even using materials superior to those offered by the other companies. There were some delays (about two weeks) in starting the work, owing to difficulties in securing a crew, and ultimately a subcontractor's assessment of the site led to some revisions to the project and a slight increase in costs; these changes were not major, and the overall cost still came in well below the other companies' estimates, but we feel that they should have been anticipated at the estimate stage. In the end, however, we were very pleased with the quality of the work and Empire's communications with us were prompt and professional throughout.

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Company Response

Great quality of work and service is what we always strive to provide.
Thank you for your review!

wkurvits
wkurvits
0 reviews Ottawa, ON
10/10

Deck

Empire Deck & Fence
613.216.1093
Ottawa
ON
K2H 8K7
CANADA

Hired to tear down and replace 2 storey deck with stairs. Quick response to questions, fair quote. Sales team (Ziad & Alex) were professional, knowledgeable and friendly. PM (Bruce) kept us in the loop of any start date changes ( due to a miserable rainy summer) and construction crew (lead by Jordan) did an amazing job and finished a day early! We couldn’t be happier with our awesome new deck.

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Company Response

Everyone at Empire thanks you for your review and for being a pleasure to work with!

Michael
Michael
1 review Ottawa, ON
9/10

Removal of a large hedge and existing deck, replaced with new GE nce, deck, walk and related landscaping.

The work was completed on time and on budget. Quality is good and there were no surprises. All employees were professional and courteous, answering all questions in a timely manner. They made the project a pleasant experience.

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Company Response

The feeling is mutual. Thank you, Michael!

amy.boughner in Ottawa
amy.boughner in Ottawa
1 review Ottawa, ON
9/10

Backyard Deck Build

The deck was built well and efficiently. We had five guys here for a full day and I couldn't believe they were done. The deck is sturdy, exactly what we'd asked them for. We may bring them back to do some work in the front next year.

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Company Response

We would be honoured to work with you again! Thank you, Amy.

pmyles58
pmyles58
0 reviews Ottawa, ON
10/10

Back and front yard makeover

Empire Deck & Fence
613.216.1093
Ottawa
ON
K2H 8K7
CANADA

I bought a house that desperately needed a complete re-do of the outdoor space. Empire Deck and Fence came to the rescue - new patio, deck, fence, hedge, vegetable gardens and shrub beds. It was a massive undertaking, completed in good time under difficult weather conditions. The results are spectacular, exceeding my expectations. Many thanks to Empire Deck and Fence, and the marvelous team who made this miracle happen.

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Company Response

Pam, you are VIP at Empire and the pleasure was ours. Thank you!

mohsen
mohsen
1 review Ottawa, ON
10/10

Backyard composite deck

Empire Deck & Fence
613.216.1093
Ottawa
ON
K2H 8K7
CANADA

From the moment I met with Ziad and Sia for our backyard deck, I could tell they were more concerned with quality than trying to sell anything. They were meticulous with the details and very thorough with the measurements and planning. They came up with several ideas and suggestions to improve upon what we wanted and impressed me with their dedication to our vision.

We were presented with online plans, an appropriate and very quick timeline, and before we knew it our deck materials were being dropped off. They guys on site were great, disposed of old materials, and were awesome to deal with. The weather didn’t always cooperate, but the guys were willing to stay longer to make sure that things stayed on schedule. Bruce, the project manager, frequently checked in and was great to work with and addressed any questions I had.

Before we knew it, we were BBQing on our brand new composite deck and loving every square foot of it!

The guys at Empire decks are a dream to work with, and we are extremely pleased that we chose them over other companies we met with. We even had Empire do additional work at our house (installing railings around a 17 ft long deep window well to prevent our 2 year wold son from falling in when he plays) just because they were so great to work with, they do an amazing job and they truly care about your project.

To all the guys at Empire: thank you!

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Company Response

The Empire team cannot thank you enough for your glowing review. We really enjoyed our experience with you and are very happy that the feeling is mutual. Thank you, Mohsen!

a.p.
a.p.
0 reviews Ottawa, ON
10/10

Balcony on flat roof

the guys at empire were great! They helped us achieve the look we wanted at a price we were comfortable with. Prompt, friendly and professional.

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Company Response

Thank you for your kind words, Anouck. It was a pleasure working with you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Empire Deck & Fence

Our goal is to keep our nation's capital beautiful!

With the help of our amazing clients, Empire provides gorgeous exterior makeovers to wonderful homes across the city.

Thank you to everyone who has been part of our goal.

CATEGORIES
Decks, Fences & Gates, Interlocking Stone, Landscape Architects, and Landscape Contractors & Designers
SERVICES
- Decks (Composite, PVC, Cedar, Pressure-treated) - Fences - Landscaping - Interlocking - Hardscape - Stonework - Woodwork - Pergolas - Railings - Gazebos - Glass railings - Lighting
BRANDS
Composite Decks: TREX, Fiberon, Timbertech PVC Deck: Azek Interlock: Techo-Bloc, Permacon Banas... Fence: Tuffence, Bufftech
SPECIALITIES
- Architectural Design - Composite & PVC decks - Cedar & pressure-treated decks - Glass railings - Fences - Interlocking - Landscaping
WEBSITE
http://www.EmpireDeckAndFence.com
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
7
RETURN POLICY
Ontario Law: https://www.ontario.ca/page/your-rights-when-signing-or-cancelling-contract
PAYMENT METHOD
Cheque, Credit Card, Cash, E-transfer
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
DIPLOMAS
Construction, Civil and Chemical Engineering, Architectural Technologist, Commerce
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$3,000
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5-year on workmanship for decks and fences. 2-year for interlock. Manufacturer's warranty applies for all materials.
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