We are happy to hear that the advanced rat infestation you were experiencing has been resolved. Please let us know if activity persists and we will gladly continue to follow up like we have at no additional cost.
As far as the smell is concerned we would like to mention a couple of things about your case.
The smell was evident during our first visit and before we applied any treatment. This was pointed out to your partner and yourself and was a result of your attempt to deal with the rat problem by poisoning rats on your own. As you told us, you had started poisoning them the week prior to our arrival for the service.
Two days after our treatment was applied you notified us that the dead rodent smell was getting worse.
The rodenticides we use do not kill within two days as per product labels. It takes a minimum of 5 days for the products to kill rodents after a lethal dose has been consumed, as per product label specifications. A lethal dose can take multiple feeding to be delivered. We have communicated these label specifications to you in detail-repeatedly. Not to mention that bad smells associated with flesh decomposition usually start 24 hours after death.
Unfortunately, we should not have taken responsibility for third party products or "techniques". John, these are the dangers of poisoning rats indoors on your own.
You are correct, it is not company policy to poison rats indoors and we avoid it unless it is absolutely necessary or the only solution available at the time. The only way for us to have effectively placed snap traps during our first visit would have been by removing the makeshift hatch to you drop ceiling which your partner explicitly refused. In retrospect, we should have been more insistent and far less accommodating to your requests, for your and our benefit.
Also, even though we advised you not to block any entry points on your own until the extermination process was complete, you deemed necessary to block the main rat entry point immediately after our first service and against our advice.
In the spirit of committed customer service, by which we conduct our business, we have been in continuous contact with both you and your partner and have conducted dozens of customer service calls, several followup visits, at no additional cost, and have proposed several solutions for odor removal at again no additional cost, which you have refused.
If the rat activity returns please notify us. We would be happy to return, readdress the issue and honor our warranty.