Wildlife Shield

Pest & Animal Control
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HomeStars  >  Pest & Animal Control in Toronto  >  Wildlife Shield
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83%

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Reviews for Wildlife Shield

Average customer rating:
8.5 10 (28 reviews)

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Private User
Private User
1 review Toronto, ON
10/10

Rats In A Cage

Moved into a house that had many problems including rats. A previous exterminator used poison, which caused a rat to die IN the walls creating a horrible odour in the kitchen and the basement unit. Richard came over, disinfected and deodorized inside the walls to eliminate the smell. He also discovered a raccoon den under the back deck, so he disinfected that, caged off the bottom of the deck and installed a one-way door so any remaining rats could leave the house and not return. Also put out snap traps inside the house and big ones in the backyard.
It's been three weeks, have not seen any rats in the traps, no new smells have occurred, and no new rat droppings in the basement unit. Appreciate the work, the professionalism, and the peace of mind.

Joe, East York

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JWToronto in Old Toronto
JWToronto in Old Toronto
1 review Toronto, ON
10/10

Same day service and quick follow up

Wildlife Shield removed birds nest from a vent and then came back to install a mesh grate. Humane, quick, professional. I would use them again for any other animal or bird removal.

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Company Response

Thank you so much for writing this testimonial. We really appreciate the feedback and we are happy to hear that the problem is now resolved. Let us know if we can help in any other way!!

Amber from Toronto
Amber from Toronto
2 reviews Toronto, ON
10/10

Thank you so much!!

We were unlucky enough to have a raccoon ripping up our brand new roof, days after installation. In a panic, I made call after call to pest control/wildlife removal companies. Only two of those, returned my call. Simon of Wildlife shield/The exterminators called back within 15mins, gave me a quick appointment and advice to get us through until their arrival. When Richard came to our home (on time, friendly & prepared) we were so relieved. He immediately assessed the situation, took the time to discuss the plan and gave us options and recommendations. It turned out that we had mice, squirrels and raccoons trying to make our attic their home sweet home. Once we decided on how best to proceed, he went into action. Within an hour and a half, he was done. He came inside and wrote up our receipt, took care of the payment and set up a follow up & gave some recommendations on things we may want to take care of in the future. We couldn\'92t feel more satisfied with the whole experience. Thank you so much to the whole team at Wildlife Shield/the Exterminators, for everything!

1 of 1 people found this review helpful.
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Company Response

We are very happy that we were able to help with the pest problems you were facing and that they are now taken care of.
Thank you for taking the time and writing this testimonial, we really appreciate the feedback !! Let us know if we can help in any other way!

Private User
Private User
1 review Hamilton, ON
10/10

Pest Control

Professional and friendly. Didn’t let some inclement weather get in the way of finishing the job. Revised initial estimate when it was found that less work was required than originally thought.

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Company Response

Thank your for this review. We appreciate the positive feedback and we are happy to hear that things have gone well. If the issue reappears please let us know and we would be more than happy to help!!

Private User
Private User
1 review Toronto, ON
10/10

Excellent Service

So impressed with the service Wildlife Shield provided. They returned my initial enquiry phone call promptly and were able to give me a speedy appointment. The technician Richard arrived exactly on time and was totally efficient and helpful. We were dealing with raccoons, squirrels and mice thanks to the freezing weather and he rapidly addressed all these concerns. He even called in another technician so they could speed up the process as we were due for plunging temperatures and freezing rain that afternoon and he wanted to get the job done for us. His attitude was so cheerful and positive - despite the awful weather. This is a knowledgeable company and a pleasure to work with. Would highly recommend.

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Company Response

Thank you for taking the time and writing this testimonial. Some jobs can be more complected than other but hiring a company with depth and experience is beneficial. If the issue persist in any capacity please let us know and we iwll be more than happy to help! Thanks again

SN in Toronto
SN in Toronto
8 reviews Toronto, ON
10/10

Squirrel problem solved

This fall we started to hear squirrels in our roof crawl space. Worried that they were going to settle in for the winter, we contacted Wildlife Shield. Richard came out very quickly and assessed the situation. We don't have indoor attic access, but Richard quickly set up a ladder outside and found several possible access holes. He set up a one-way hatch so that they would leave and not be able to return, and patched the other holes. The squirrels are now gone. We also received several follow up calls from the company to ensure that the problem had been resolved that we were satisfied. Impressive service -- these are good, knowledgeable, and professional people. Highly recommended.

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Company Response

We are very glad you are no longer dealing with any squirrels in your attic. The lack of an attic hatch can sometimes complicate matters but our technicians are experienced and can deal with whatever comes their way. Thank you for taking the time and writing this review!

eleyouth in Toronto
eleyouth in Toronto
1 review Toronto, ON
10/10

problem solved!

We had an ongoing squirrel problem and we were dealing with another wildlife company for almost 3 months. They kept coming back and claimed they fixed the problem every time even though animals were making a racket every day and night.
We had enough and called Wildlife shield for a consultation and to get a second opinion. Richard came for an inspection and spotted more than a few entry points that the other company had missed during their 7 or 8 visits to our property.
He installed a one way door, sealed up a few areas of concern and reinforced about 20 feet of our roof edge.Within a few days noises stopped. Instead of us having to call them and play what seemed to be an endless phone tag (like with the previous contractor) they actually were proactive followed up to make sure we weren't hearing any noises and came back to make sure everything was in order and to remove their equipment.
Great service and great value. Problem solved. Thank you guys!

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Company Response

Thank you for taking the time and writing this review. We are happy that Richard was able to detect areas that were missed and that you are now squirrel free. Let us know if these pesky guys come back and we will gladly come back and inspect the area!

John from Toronto
John from Toronto
5 reviews Toronto, ON
0/10

Disgusting diaster!

We suspected we had rats in the basement, and called for help.

Without setting a single trap the person who visited loaded the inside of our house with poison, on two separate visits. He said that if the rats died inside the house, the smell would only last 3 days to 1 week at the most.

Wrong.

Our basement has smelled like dead rats for over a month.

Other members from the company have acknowledged that using poison in the house before setting traps was absolutely the wrong thing to do. They said "rule number 1 is don't use poison in the house". Well, they broke their own rule #1.

They have visited multiple times to try and alleviate the odor with chemicals, but let me tell you NOTHING got rid of the dead rat smell.

They also set traps, but only after the rats were already dead.

We have a finished basement which is usually the main area for our kids to play and for our entertainment room. We have not been able to use our basement for over a month.

Unless we tear out walls, we are going to have dead rats in our house forever.

We spend nearly $400 for this "service".

1 of 1 people found this review helpful.
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Company Response

John,

We are happy to hear that the advanced rat infestation you were experiencing has been resolved. Please let us know if activity persists and we will gladly continue to follow up like we have at no additional cost.

As far as the smell is concerned we would like to mention a couple of things about your case.

The smell was evident during our first visit and before we applied any treatment. This was pointed out to your partner and yourself and was a result of your attempt to deal with the rat problem by poisoning rats on your own. As you told us, you had started poisoning them the week prior to our arrival for the service.

Two days after our treatment was applied you notified us that the dead rodent smell was getting worse.
The rodenticides we use do not kill within two days as per product labels. It takes a minimum of 5 days for the products to kill rodents after a lethal dose has been consumed, as per product label specifications. A lethal dose can take multiple feeding to be delivered. We have communicated these label specifications to you in detail-repeatedly. Not to mention that bad smells associated with flesh decomposition usually start 24 hours after death.

Unfortunately, we should not have taken responsibility for third party products or "techniques". John, these are the dangers of poisoning rats indoors on your own.

You are correct, it is not company policy to poison rats indoors and we avoid it unless it is absolutely necessary or the only solution available at the time. The only way for us to have effectively placed snap traps during our first visit would have been by removing the makeshift hatch to you drop ceiling which your partner explicitly refused. In retrospect, we should have been more insistent and far less accommodating to your requests, for your and our benefit.

Also, even though we advised you not to block any entry points on your own until the extermination process was complete, you deemed necessary to block the main rat entry point immediately after our first service and against our advice.

In the spirit of committed customer service, by which we conduct our business, we have been in continuous contact with both you and your partner and have conducted dozens of customer service calls, several followup visits, at no additional cost, and have proposed several solutions for odor removal at again no additional cost, which you have refused.

If the rat activity returns please notify us. We would be happy to return, readdress the issue and honor our warranty.

Thank you

LisaM in Toronto
LisaM in Toronto
1 review Toronto, ON
10/10

Century house rodent(s)!

Wildlife Sheild have provided some of the best customer service I have ever had in a lifetime of dealing with contractors. I manage a very old historic residentially tenanted building with a sudden severe rodent problem. We had raccoons and squirrels in the attic, rats and mice in the basement. I have had them out literally dozens of times (through no fault of theirs, this is an extremely challenging building!) and have always found them prompt, courteous to tenants even during unpleasant interactions, and knowledgeable. They have cheerfully warranted some work that even I deemed questionable of whether it was a question of workmanship or just dealing with an old house’s soffits. I can highly recommend this company! Lisa M

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Company Response

Thanks for taking the time to write a review for us Lisa. Despite the scope and challenges of the project we have and continue to remain committed to solving the issues at the property. Rest assured, we will do our do our utmost to make sure your tenants can get a good nights sleep!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Wildlife Shield

Wildlife removal and exclusion company operating in Toronto. We remove raccoons, squirrels, and other wildlife. Our technicians are trained and experienced in the removal of nuisance wildlife. We can provide permanent solutions to all urban and suburban wildlife problems. Call us for a consultation. 647-560-3988 We would be happy to ...
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