Thanks for taking the time to express your thoughts regarding the work performed at your property. We are sorry you were disappointed with the service as all our staff works very hard on keeping pests and wildlife out and valued customers happy. We offer transparent pricing at competitive rates and provide top notch customer service. So it is very surprising to receive a review with this type of accusation.
To better understand your situation, we have conducted a thorough review of your file and all the notes from all the conversations you had with our staff. Our conclusion is that at no point in time were you left in the dark or mislead as far as what charges were and what work had to be performed to successfully solve the pest issue for your tenants and to provide a two year warranty for all the work you hired us to perform.
You called us for a squirrel problem as the animals gained entry to your attic space by chewing on a plastic roof vent. It is standard process to install a one way door on that entry point to let the animals leave. It is also standard process to propose sealing up/securing other plastic roof vents to prevent the animals from just moving over and chewing the next one to gain access. This is communicated to every single customer and since your review, we have confirmed that every detail of the procedure and pricing was communicated to you during 3 different conversations you had with 2 staff members.
This was communicated to you during the initial call over the weekend of June 29th, by the wildlife technician on site on July 2nd and by our office staff after the service was completed on July 2nd. Notes from these conversation indicate that not only were you made aware of pricing and procedure, but you had given the ok for the work to be performed.
Regarding the 2 additional roof vent covers that you mention in your review, we can see in our records they were scheduled to be installed but you declined that service.
Since then, the one way door has been removed as animals have exited and the squirrel problem has been solved.
Again, we apologize if we did not meet your expectations for the service, we are still not sure what the disconnect is, but we stand behind our warranty and our work and we can gladly explain everything again as many times as needed.