Wildlife Shield

Pest & Animal Control
340 King St East Toronto ON M5A 1K8
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80%

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Reviews for Wildlife Shield

Average customer rating:
8.4 10 (32 reviews)

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judy in Old Toronto
judy in Old Toronto
1 review Toronto, ON
10/10

Service

I had a very unusual situation because the raccoons had been inside the attic for about 5 years. Wildlife Shield was amazing. The damage was extensive and the animals did not get back in. It took the gentleman the whole day to fix all the damage. I would highly recommend this company.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Exceptional customer service

I used the team for a number of needs over a period of a few months. They were extremely easy to deal with, followed through consistently over time to make sure things were in a good place and were very reasonably priced. I would highly recommend them to anyone.

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Company Response

Thank you for taking the time to write this review!
We appreciate all feedback and are happy to hear that you were satisfied with the services we offered.

Pheasant in Toronto
Pheasant in Toronto
1 review Guelph, ON
2/10

Quote Low Price, Charge High Price, Don't Finish the Job

I had a report of an animal in an attic of a house I own - it had got in through a roof vent - I called Wildlife Shield - they told me $350 to get rid of animal. I agreed, so they came to the site and called me and told me that they needed to put screens on the vents and this would increase price to $450. I agreed. Except when they were done, they gave me bill for almost $900. Clearly they tricked me!! And then they didn't even finish the job - there are still several vents with no screens. Beware of these people, they are not what they seem to be.

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Company Response

Hello Andrew,

Thanks for taking the time to express your thoughts regarding the work performed at your property. We are sorry you were disappointed with the service as all our staff works very hard on keeping pests and wildlife out and valued customers happy. We offer transparent pricing at competitive rates and provide top notch customer service. So it is very surprising to receive a review with this type of accusation.

To better understand your situation, we have conducted a thorough review of your file and all the notes from all the conversations you had with our staff. Our conclusion is that at no point in time were you left in the dark or mislead as far as what charges were and what work had to be performed to successfully solve the pest issue for your tenants and to provide a two year warranty for all the work you hired us to perform.

You called us for a squirrel problem as the animals gained entry to your attic space by chewing on a plastic roof vent. It is standard process to install a one way door on that entry point to let the animals leave. It is also standard process to propose sealing up/securing other plastic roof vents to prevent the animals from just moving over and chewing the next one to gain access. This is communicated to every single customer and since your review, we have confirmed that every detail of the procedure and pricing was communicated to you during 3 different conversations you had with 2 staff members.

This was communicated to you during the initial call over the weekend of June 29th, by the wildlife technician on site on July 2nd and by our office staff after the service was completed on July 2nd. Notes from these conversation indicate that not only were you made aware of pricing and procedure, but you had given the ok for the work to be performed.

Regarding the 2 additional roof vent covers that you mention in your review, we can see in our records they were scheduled to be installed but you declined that service.

Since then, the one way door has been removed as animals have exited and the squirrel problem has been solved.

Again, we apologize if we did not meet your expectations for the service, we are still not sure what the disconnect is, but we stand behind our warranty and our work and we can gladly explain everything again as many times as needed.

Brown in Old Toronto
Brown in Old Toronto
1 review Toronto, ON
10/10

Getting rid of racoons

I found the people at Wildlife Shield to be very knowledgeable, as well as quite friendly and pleasant to deal with. The crew that did the work was very efficient. The work was done well, and very promptly, but with complete thoroughness. Even the initial phone consultation was very through, and left me very well informed so that I could make my choice.

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Company Response

Thank you for writing this review. We take pride in our work and strive to be as efficient and professional as possible. Taking the time to explain our processes is an important step towards a successful resolution of any problem at hand. Thanks again!

Private User
Private User
Private User reviews Toronto, ON
10/10

Rats In A Cage

Moved into a house that had many problems including rats. A previous exterminator used poison, which caused a rat to die IN the walls creating a horrible odour in the kitchen and the basement unit. Richard came over, disinfected and deodorized inside the walls to eliminate the smell. He also discovered a raccoon den under the back deck, so he disinfected that, caged off the bottom of the deck and installed a one-way door so any remaining rats could leave the house and not return. Also put out snap traps inside the house and big ones in the backyard.
It's been three weeks, have not seen any rats in the traps, no new smells have occurred, and no new rat droppings in the basement unit. Appreciate the work, the professionalism, and the peace of mind.

Joe, East York

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Company Response

Thank you very much for taking the time and writing this review. We appreciate the feedback!

Poisoning for larger rodents such as rats indoors is not a good idea for obvious reasons. It is very important to perform an exterior inspection to identify other pests or entry points and keep animals out of the home.

Please notify us if there is any new activity on the property.

JWToronto in Old Toronto
JWToronto in Old Toronto
1 review Toronto, ON
10/10

Same day service and quick follow up

Wildlife Shield removed birds nest from a vent and then came back to install a mesh grate. Humane, quick, professional. I would use them again for any other animal or bird removal.

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Company Response

Thank you so much for writing this testimonial. We really appreciate the feedback and we are happy to hear that the problem is now resolved. Let us know if we can help in any other way!!

Amber
Amber
3 reviews Toronto, ON
10/10

Thank you so much!!

We were unlucky enough to have a raccoon ripping up our brand new roof, days after installation. In a panic, I made call after call to pest control/wildlife removal companies. Only two of those, returned my call. Simon of Wildlife shield/The exterminators called back within 15mins, gave me a quick appointment and advice to get us through until their arrival. When Richard came to our home (on time, friendly & prepared) we were so relieved. He immediately assessed the situation, took the time to discuss the plan and gave us options and recommendations. It turned out that we had mice, squirrels and raccoons trying to make our attic their home sweet home. Once we decided on how best to proceed, he went into action. Within an hour and a half, he was done. He came inside and wrote up our receipt, took care of the payment and set up a follow up & gave some recommendations on things we may want to take care of in the future. We couldn\'92t feel more satisfied with the whole experience. Thank you so much to the whole team at Wildlife Shield/the Exterminators, for everything!

1 of 1 people found this review helpful.
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Company Response

We are very happy that we were able to help with the pest problems you were facing and that they are now taken care of.
Thank you for taking the time and writing this testimonial, we really appreciate the feedback !! Let us know if we can help in any other way!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Pest Control

Professional and friendly. Didn’t let some inclement weather get in the way of finishing the job. Revised initial estimate when it was found that less work was required than originally thought.

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Company Response

Thank your for this review. We appreciate the positive feedback and we are happy to hear that things have gone well. If the issue reappears please let us know and we would be more than happy to help!!

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent Service

So impressed with the service Wildlife Shield provided. They returned my initial enquiry phone call promptly and were able to give me a speedy appointment. The technician Richard arrived exactly on time and was totally efficient and helpful. We were dealing with raccoons, squirrels and mice thanks to the freezing weather and he rapidly addressed all these concerns. He even called in another technician so they could speed up the process as we were due for plunging temperatures and freezing rain that afternoon and he wanted to get the job done for us. His attitude was so cheerful and positive - despite the awful weather. This is a knowledgeable company and a pleasure to work with. Would highly recommend.

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Company Response

Thank you for taking the time and writing this testimonial. Some jobs can be more complected than other but hiring a company with depth and experience is beneficial. If the issue persist in any capacity please let us know and we iwll be more than happy to help! Thanks again

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Wildlife Shield

Wildlife removal and exclusion company operating in Toronto. We remove raccoons, squirrels, and other wildlife. Our technicians are trained and experienced in the removal of nuisance wildlife. We can provide permanent solutions to all urban and suburban wildlife problems. Call us for a consultation. 647-560-3988 We would be happy to ...
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