Ars Repair & Installation

I was very pleased with the service from this company. The technician, Max, was very knowledgeable, friendly and patient (he answered all of my questions and gave valuable advice).

The company offers a 3 month warranty on parts and labour which I appreciate as I had to call them a second time for a different reason on the same fridge. I would definitely use them again and would recommend them as well.

The service repair technician was excellent. Once the problem with obtaining parts from LG and getting them shipped from head office was solved evert hinges was good

The job was dispatched incorrectly the first time.
Second time, the technicians were late.
They did not touch base to notify of time or arrival.
Technicians were polite and capable.
Manager is polite and apologetic but seems to have no recourse to restore good will to the customer. He said, "This job did not go well, and unfortunately, you as a customer had to pay the price this time."
Dispatch operators are rude, and are also not empowered or trained on how to restore good will and recover a bad impression. I spoke to two women and they both said, "I'm sorry that we made a mistake, but what do you want me to do about it now? I'm just the dispatch."
The work is only guaranteed for 3 months after the time of repair.

HomeStars should check its credibility when they have a company like ARS with a high rating, and then you see Google ratings of the same company with very low ratings.

Called to book an appointment as our Dryer was making noise.
Told that for $80 fee, a technician would come out and diagnose the problem and if we proceeded with the Repair the $80 would be waived. The Technician arrived and said that only option was for him to do a $250 "Dryer Service" and then could tell us what the problem was. He refused to do a diagnosis or even open up the machine. Paid the $80, but really feel that we should not have, as did not get the service that was promised.

Very poor customer service. Overpriced parts and service. Company runs out of Concord so any service in London has to wait for parts to be delivered. Wanted to charge almost $400 for a fifteen minute repair requiring a part they claimed would be $170 ( which I purchased locally for $129). They charge a 3% surcharge to use a credit card and require one with half the cost of the full repair paid up front. They did not deliver service as promised and after calling several times I finally canceled and did the repair myself. They refused to refund the difference owed me for having done the repair myself. I will never use this company again.

Washing machine wAs not working. Diagnosed problem and ordered the part and came back to install.

Great service- did an extra service on thr spot when we asked on a weekend. Prices are mid range but work is good and under warranty.

VERY DIFFICULT REPAIR ON MY FRIDGE, FREEZER ALL ICED, GENTLEMEN HAD TO DISASSEMBLE UNIT, REPAIRED SO AS TO LAST A FEW WEEKS TILL PART ARRIVED,
THEN WITH THE GREATEST PATIENCE REPAIRED THERMOSTATE, THIS SPECIALIST GETS A HALO FROM ME. THANK YOU ROSMARIE BINSTEINER

Appliances Repair Services came in to fix my oven. Their repair man did an excellent job and fixed the problem in a timely manner. I would highly recommend their services. Thank you for the great work!

At first the tech was late, as I am A service provider myself I expected them to be on time. But he was so good diagnosing quickly the problem was with the igniter, he ordered the part and was back to fix and after a couple of days. Price was fair, and he explained it all. So all in all I am satisfied!