Ars Repair & Installation

Amazing. Called about my appliance and the tech had a drain pump with him.. Great job ofer

The 3 repairmen were polite. Helpful. Friendly and knowledgeable. Based on that I would recommend the company.

If you are a single woman over 60 or your mom lives alone, do NOT use these guys. My fridge stopped cooling, and I needed service quickly. Apart from not showing up on time - the office called me to say that the technician was "running late" - and being bullied by the large man who showed up, he did the repair WHILE THE FRIDGE WAS TURNED ON. I asked him 3 times if it should not be turned off and all he was focusing on was how to get a bigger repair bill out of me by insisting the compressor was "weak" and trying to insinuate that it needed to be replaced. When the new part was installed, the fridge started cold air through the freezer and that was that. However, my joy was short lived; since the fridge had been left on during the entire repair, the circuit board was overloaded as soon as the technician plugged the fridge back in. As soon as I noticed that the fridge had stopped, I phoned the office to have someone come back. "Sorry, not tonight," I was told. I was promised the "senior technician" would come out to see me on Friday. Friday morning arrived to have an equally large bully at my door. At one point, the man was insisting that the compressor had failed BEFORE the other technician had arrived. So I pointed out to him the fact that the freezer had been cooling and that the other tech could verify this information. The senior tech essentially refused to repair my fridge, and said that "someone" would call me from the office by 10 AM with a quote - and this is AFTER having paid $339 for the first repair. When that "someone" had not called my by 2 PM, I phone ARS myself and was treated to the shabbiest service ever by someone named "Roge." The quote came to over $800 plus taxes, on top of what I had already paid. So I said I wanted my money back. Then this person told me I "had to pay something" for the call. Usually repair calls are $60 from a local shop in Richmond Hill. He then put me on hold; after about 10 minutes he came back on the line and told me that "Company X" didn't have me as a client and he was charging me $80 plus tax for the service call but would refund me the balance, although HIS SENIKOR TECHNICIAN HAD TOLD HIM NOT TO GIVE ME MY MONEY BACK AND TO TAKE ME TO COURT. So I said to "Roge", how was I going to know if I was going to get my credit if they hadn't even sent me the original bill. THEN this guy gets obnoxious and more or less says he isn't going to give me my money back and will "have to think about it" and put me on hold. By this time, I was in tears - here I am being jerked around by
yet ANOTHER bully. Eventually, I got my money back, less the service charge and taxes but I will NEVER recommend this company, especially to retirees and women on their own.

It's been over a month and i'm still waiting for my oven to be fixed. 3 visits and still not working... first it was the wrong part, then diagnosed wrong, now the part is on back order (for the last week and counting) JOKERS. Josh the "senior supervisor" has no clue when the parts were ordered or when they are coming in. repair guys do not keep notes on file. Last I heard it was the fan? again pure jokers these guys - stay away, you been warned.

There was a bit of a communication problem. We had to contact the company twice on the repair day to ensure we got service as the company could not locate the service person. If we had not called and been firm with ARS it is not likely we would have gotten the repair completed on the agreed upon day. Also, the unit number given to the service person was wrong and it shows as wrong on the job sheet provided by ARS. Our unit is 21 and they wrote down 14 and never changed it between service calls. Also, we asked for a 90 day warranty and received a copy of the job sheet - I am guessing??? that is the warranty?

Our repar technician was Alex Bromberg. I was very impressed by his professionalism, his ability to diagnose and repair the problems quickly and well. I have experienced many service people and he was truly outstanding in his knowledge and ability to find this somewhat obscure issue caused by the original installation when stacking these large units. Because the footings were not balancing the machines, one machine actually had damage from all the vibrating. He fixed the panels. Amazing.

My washer broke down during wash cycle on 21st Sept. I called ARS guys and they were able to book me in for repairs the same day; 22nd Sept. 2016. Technician Ido came in for repairs. He was on time, courteous, very professional and skilled; diagnosed it correctly and gave me a quote up front. The quote was reasonable. He had all the tools needed to accomplish the task. I enjoyed watching him do the job. My washer is up and running. I would recommend them in a heartbeat. Well done guys

From the first interaction online through chatting with Jimmy it was a positive experience. Igal came to the house, he was very friendly and professional. He assessed the repair and explained the issue...it was a costly repair at an estimated $1100. He explained the next steps and when he would return. Igal returned to do the repair and was very quick and cleaned the area completely. Even with such a costly repair I am very impressed with the service I received. I was very happy to know they came as far as Shelburne.