Ars Repair & Installation

I have an apartment size LG washing machine and water wasn't draining into the tub, it just drizzled, these guys are the only authorised repair folks in my area. I had the initial repair person come out to look at it. He determined I needed a new part but that they had to order it. I said go for it. What annoyed me was that I was getting calls saying my repair guy was sick and had to go home, then one time no one showed up within the time indicated. This happened a couple of times and I was starting to get really annoyed. I called the office and spoke to the manager and explained that I saw some pretty bad reviews online and I was worried. Well, I'm here to tell you that they made it right. They apologised and I must say I wasn't very nice on the phone with regard to the repair guy not showing up a couple of times, and they were very courteous. They also had my credit card info so that concerned me also. The repair guys came changed the part and everything turned out great. I would totally recommend these guys

Carlos was excellent. He identified the issue, provided a solution prior to taking action, and then installed a new part. He confirmed with me that it was functioning, and also let me know about plumbing issue I should address, which was much appreciated.

I called Appliance Repair because my oven was not working. They came the very same day and found the problem. The part was ordered and installed within 2 weeks. Everyone I dealt with was courteous and professional -- call Appliance Repair if you need work done. You won't be disappointed!

Service was excellent. First call was to tech to diagnose problem. He tried very hard to fix the ice maker but couldn't so we decided to replace. He ordered the part and 2 days later another tech came and replaced it. Both were very detailed about their work and wouldn't leave until everything was good. Excellent service and very fast response.

Professional and friendly service with clear communication about the repair, the parts required and the total cost. Extremely reliable service!

The technician is so professional and worked pretty hard, very efficient...I've been very pleased for his job well done. He is friendly as well; we had a good time, sharing some good knowledge in life. I following to the door and said good bye with a big smile, and also sent some yummy cookies to his 5 yrs old son. He is a very good father as well.

Good people did make the life better and more beautiful to live.

We have an apartment size stacked washer and dryer, washing machine wasn't draining properly and dirt was backing up into drum. Rep came out to inspect and order new drain pump, we they returned to install the pump the technician was prepared to move the dryer by bringing another tech to assist, no extra charge for 2nd man. They did a quick change of pumps and I was fixed. They responded quickly, expertly and efficiently, couldn't ask for more.

We had a tech come out to repair our dryer. We thought it was broken, but it turned out to be an electrical problem. That much, the technician got right. The service call was supposed to be $80. I was the one who set up the appointment and my wife was there when he came. He charged her $160 because apparently he had to do a maintenance on the dryer to properly diagnose it. This maintenance cost us an extra $80 on top of the service call and my main complain is that at no point did the tech indicate that he was doing something that was going to cost more money. He came upstairs when he was done and gave us the price of $160.

I called back the same day and was put on hold for more than 15 minutes, at which point I hung up because I had other things to do. I called back later on in the same week and was told by the customer service rep that the time to dispute charges is when the technician is there. Once the transaction has been completed, they will not reverse any of the charges. Paying the technician amounts to an implicit acceptance of everything that the technician did and agreement with the charges. He said that he couldn't refund the money. In reality he could, but wouldn't refund the money.

The moral of the story is, if there are charges that you didn't explicitly agree to, call the office BEFORE you pay the technician to dispute them. Otherwise, there will be no relief.

Next time, I will definitely use someone else.

I called on Dec 29 to have them look at our washer. They sent a wonderful technician the next day. He did a thorough diagnostic and said the main board was toast. They sent PDF receipt with the quote for the repair.

280 parts +220 labour - 80 initial visit credit. Total charge: 420 + tax

We were so impressed with the speed and professionalism we agreed. We called back that day (Dec 30) and gave our credit card information and they said it'd be 1-2 weeks for the part to get in. Fine.

On Jan 16, after not hearing a peep, I followed up with them and they had no idea what I was talking about. "Oh, would you like to go ahead with that sir?" No kidding. I was forwarded to an internal office person who commented the part was showing in stock in Calgary and they could have me up and running by Friday.

Jan 19 I called as I hadn't heard anything about timing for the appointment and they seemed dumbfounded AGAIN!!! Not knowing where the part was and what was going on. ON that day they charged my CC $236 (total spent: $320 thus far to tell me something I already know).

Jan 20, I had to call AGAIN several times to speak to them and they said the part was in the ON warehouse and would be rushed 3 day delivery. 3 Day in today's world? Did they give it to Joe to drive across the country?

Jan 23, called again to ensure it shipped and the tracking number. We don't have a tracking number for it, the warehouse just said they shipped it. WTF? Don't worry sir, it'll be here soon.

Jan 24, same story

Jan 25 same story

Jan 27, they gave me the number of the tech who would pick it up from the store. Talked to him directly and he was really good at understanding my frustration and telling me the truth and following up with me instead of me having to chase them down.

Part finally shows up in Vancouver Feb 1 and the tech calls to say it is in. I say he can come by anytime today to install it. Sorry, today is his day off. WHAT?!?!? People deserve time off and it was good of him to call and say it was there, but when you commit to coming in by whenever the part is available....

Then he goes to charge me and I mentioned the head office gave a concession on the labour because of the terrible service and he had no idea. Sort of worked it out and paid the bill of $190.

Total cost (320 + 190) $510! When to my math should only be 280 parts + 100 labour +80 init visit - 80 credit = 380 + tax.

And the icing on the cake...on a 4 month warranty on parts + labour.

The tech was super great, nice polite and customer focused. The back office is either incompetent or fraudulent. I can't confirm.

Honestly folks, PICK ANY OTHER REPAIR SERVICE.

I normally don't like to write bad reviews but this company is just useless and unprofessional with poor customer service. Here's my story. I called Appliance Repair Service to install my over the range microwave. So, the first so called "technician" shows up with just a small tool bag over his shoulder. He takes the old microwave out and after he removes it he says that he needs more tools and a second man to help with the job. Then he says "we don't normally install appliances" to which I said why do you guys say you did when you don't. To this he just shrugs his shoulders. At this point I'm so mind boggled by what he said. So I call the manager Raj to tell him what's going on and he says that he will send two guys to install the appliance for me. So, this is day #1 of me taking a day off of work.
Now, I've made a 2nd service appointment and guess what just 1 "technician" shows up again with just a small tool bag. He says "I know they booked 2 guys but I'm gonna see if I can do it myself". At this point my patience is wearing thin. Then he looks at the brackets and says I'm gonna need more tools so I might have to come another day to finish it". WTF!!!!!! I'm so angry at this point. I've taken 2 days off work for this. I called the manager and he says "sorry you're gonna have to find someone else to do this for you".
Keep away from this company. They are not professional and they send incompetent "technicians" to work on your home appliances.
I've lost 2 days of pay and now I have to look for another company to come install the microwave. I'm extremely disappointed and frustrated with their service. So, the only thing I can do right now is to warn other potential customers so they don't have to face the same disappointment that I did.