We got stuck with this company of yahoo's bc they have the repair contract for all Dynasty spas in Southern Ontario. To begin with they bloated the installation charging $500 over the quote and did not include a $200 gfi cutoff. Over a 2 year span we endured numerous service calls done poorly, one guy admitted to using sub-standard parts, they charge a $100 trip fee (although the guy lives ten minutes from our house) that they do not tell you about in adavance. I feel we were held hostage by this incompetent company because of a business deal we had nothing to do with. Do yourself a favour, NEVER hire them!