This happened in the summer of 2020. Dan was great, but likely over his head on the repair that needed to be done on my oven, so he brought in his boss Jason.
The repair on one of the burners required them to pull the oven away from the wall, in doing so they broke the gas line and in a panic I had to run to turn it off but not before a ton of gas leaked into the house at which time i had to send my 1 year old and my wife out and set up fans at the doors to remedy the problem (all of this i did myself). Apologies weren't given, what I got was this has never happened to us before several times. I remained chill during all of this btw because Dan had been as nice and honest as he was up until that point. Emerg gas guy came in and all that.
Once the job was done, the oven was sticking out from the wall an additional 2", and I was told that thats the new normal because the gas line was a mess?
I told Jason that was a problem for me, again trying to be chill about it all but honest. He reassured me several times that he would arrange for another call to fix the problem. Dan also reassured me that Jason was the type of guy to follow through on things like that and that he wouldnt just say things like that and not do it.
A month went by and I heard nothing, but needed Jason to come back as the burner they had fixed stopped lighting again. He fixed it with a part in his truck and once again reassured me that he was just super busy because of covid and that he didnt forget about what he said. That he wanted me to call them again in the future and he knew that meant making that fix (the oven door needs to be replaced eventually). So it made financial sense to call me back even and repair that.
It has now been 6 months and no word from Jason or the company. He told me what he needed to to get out the door. I get that the repeated visits cost more money than they would've made on the job, but that wasn't my fault and the gas leak was traumatic and I could've acted a lot different about it than I did. It's disappointing that he didn't think that meant he should honor his word.