Sychem Inc.

Our property management at 126 Simcoe changes frequently, so Sychem was not one of their preferred contractors. The current preferred hvac company, declined my request for service, sending me an email saying they cannot accept my service request at this time...never had this happen to me before...no explanation given. I decided to go through my old emails and called Sychem who was the preferred hvac contractor at that time in 2018. Sychem was responsive both times and even diagnosed the first issue in 2018 over the phone by resetting the heat pump and thermostat, and no visit was needed. This time though, resetting the heat pump and thermostat did not work, so a visit was required. Their service call rates are competitive for a downtown core condo visit, but the main thing is that they diagnosed and fixed the issue promptly without a need to go back. Will use their service again in the future, regardless of which company is recommended by property management.