COMPLETE DISGRACE! I have absolutely no idea how this company is still around and being recommended to consumers by their condo corps. They pretend to do a service by making you purchase a part without addressing the real issue and proceed to make you have them come in for subsequent service calls which all come out of your pocket. They have come in THREE TIMES which means $150 dollars each time, and when confronted, they pass the blame on to your condo corp, WHICH RECOMMENDED THEIR COMPANY IN THE FIRST PLACE. Please look for a decent company on the Better Business Bureau. There you will find honest tradespeople who take pride in their work and take responsibility for their practices.