We had a dinner party of 28 people on Wednesday night. After our guests left, we noticed around 9:45pm that both bathrooms on the ground floor were completely overflowing with toilet bowl dirty water onto the floors and into our basement storage and electrical panel room. It was a massive emergency. My plumber was able to get in touch with Restoration 1 as they offer 24/7 services. They had send our technician over in under a hour. Exactly as promised.
Our technician was professional, calm and logical. He was working till 3am trying to manage the water, smell and mess. HE NEVER EVER COMPLAINED. NOT EVEN ONCE. It did not matter that it was the middle of the night. He was professional and followed through with everything he said he would. We could not find the problem that evening so he was called back to the job the next morning when we had more water overflowing again on to the floor. It was a BIG mess and job for him. He worked all day after a very late night working (he probably got only 3 hours of sleep). His knowledgeability in his trade is what made me trust him. I would suggest Restoration 1 to anyone.
- Company Response
Thank you, it was a pleasure to assist in your time of need.