We purchased a gut-reno home in West Van that has 2nd & 3rd floor balconies plus a suspension bridge entryway. Within 2 years of purchase, the glass railings on both balconies and entryway had come dangerously loose due to the original contractor’s improper installation of the waterproofing membrane. We had another well-reviewed patio installation company give us an estimate of $40k to remediate the balconies alone which we thought was too expensive. We called Citywide to give us another reference estimate. We were immediately impressed with Paul’s willingness to get down on his knees and dig into the crux of the issue. His experience and expertise was evident from the initial consult and we were pleasantly surprised to find Citywide’s quote to be basically the same as the first patio company BUT Citywide’s scope including the repair of tthe balconies and front entryway.
Work commenced a little late and took longer than expected due to miserable fall rain delays. However, the crew and our team leader, Jonathan, were unfailingly professional, courteous, hard-working and conscientious. A few areas of rot that were not included in the initial scope of work were discovered mid-project but Jonathan and Paul were very fair in minimizing the financial inpact.
While we wished it didn’t need to be done in the first place, we are very pleased with the end result of our balcony/entryway remediation project. Our neighbours have commented how great our entryway looks and we have already recommended Citywide to friends. We are also considering having Citywide come back to do another garage/driveway project. All-in-all, Citywide has been a pleasure to work with.