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Ply Gem Windows & Doors

Windows & Doors Installation & Service
Edmonton AB T5S 2X4
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18%

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Reviews by rating (past 12 months)

Reviews for Ply Gem Windows & Doors

Average customer rating:
1.4 10 (25 reviews)

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NIgel in Toronto
NIgel in Toronto
1 review Calgary, AB
0/10

Faulty product

PLYGEM supplied windows for upstairs of house. One has a twisted interior frame. Refusing to acknowledge manufacturing issue even though there own installation staff said it was a factory error. Tried to get them to remedy it but they are not willing to rectify a simple issue. Wish I had gone with another company. My advice .... DO NOT DEAL WITH THIS BUNCH OF COWBOYS

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Private User
Private User
Private User reviews Edmonton, AB
0/10

Cracked after 5 months

Bought over $40000 worth of windows and doors. A window cracked after 5 months and they refuse to go or any sort of warranty or even give a discount on a replacement. Horrible customer service

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Tiffany in Three Hills
Tiffany in Three Hills
0 reviews Calgary, AB
0/10

Terrible windows, refusal to honour warranty

Bought home NEW from builder in Spring 2017. Multiple window failures, from moisture between panes, to improper performance on cold days, to metal clad exterior colour fading in patches. Initially PlyGem refused to even inspect the windows. Afterwards they simply refused the warranty claim saying that these items are not warrantable. Yet they are clearly covered under their warranty. Filed a BBB complaint, but sadly they are NOT BBB accredited so not much hope there. Civil lawsuit is our next option. VERY FRUSTRATING

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Disappointed in Alberta
Disappointed in Alberta
1 review Edmonton, AB
0/10

Ply Gem Windows & Doors

So disappointed with the exterior doors and windows. Fourth winter in this new house and every window and door still has moisture on them as well as ice forming in all corners. Our humidity is at 33 % and temperatures are -28. According to the Ply Gem brochure our humidity should be at 15%, is that even achievable! I would never recommend this company for anything. New house and we have to think about replacing windows! This is just not acceptable!!

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Private User
Private User
Private User reviews Kelowna, BC
0/10

Window

Did not honour our warranty. Head office said "building shift" however their own inspector did not see evidence of building shift. Two other independent inspectors did not see evidenence of building shift and further commented that the window frames have enough "give" to accommodate any shift that may occur. What kind of company doesn't stand by their products... PlyGem, that's who.

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Private User
Private User
Private User reviews Calgary, AB
2/10

Product is good - getting what you order is Poor

Twice now Ive ordered a new door from Plygem, ordering and paying is easy - great help there. 1st order, warehouse lost door and had to re-order - eta 2 months. Ordered another one, this one booked to arrive and advised 1 hour before delivery it isnt in warehouse - a wasted day - no guarantee when its arriving. Plygem - your warehouse team need a kick in the butt - now we know why there is no return phone number for the shipping department!!!!

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Calgary, AB
0/10

New Home, Horrible Windows, Horrible Doors

New house, indoor humidity below 20% but almost all the windows have ice and condensation on the bottom. I've contacted Ply Gem and what did they say? "Let this cold snap pass and see if you have any issues with the way windows are performing". Of course I will not have any issues when the weather will be warmer...Oh yeah...and the inspection fee is $102+GST
If these windows are made for warmer climate only, why are they selling these in Canada?

3 of 3 people found this review helpful.
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Marty Grams from Calgary
Marty Grams from Calgary
4 reviews Calgary, AB
0/10

poor service

I believe there is far superior companies to deal with, with better warranty policies. I had a leaking window within 3 years of owning my house, I believe they should stand behind their product until they deem it builder or customer issue.

2 of 2 people found this review helpful.
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Jessica in Edmonton
Jessica in Edmonton
1 review Edmonton, AB
0/10

Horrible service

Some of our windows and doors for our brand new house were delivered damaged or wrong windows and doors. Service dept was HORRIBLE. Months to repair and replace and still being sent wrong doors. Horrible service. Costing us money in installation charges and no one returns your call! Would not recommend them!

2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Strong Company / Strong 10 year glass warranty

Windows orinally installed by Gienow windows and doors 10 years ago. Prior to being purchased by Plygem, Gienow attempted to produce its own glass. The issues I had at 10 years were all with Gienow produced glass. Plygem honoured the Gienow warranty but I had to pay for labour. Six window replacements were done over the period of a year. No condensation to speak of but rather a ghost like plume. Challenge to take a warranty photo that would show in a photo. Strong and knowlegeable service department! Plygem uses Cardinal glass sourced in the U.S. Checkout the Cardinal website. Awesome outfit.

1 of 1 people found this review helpful.
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