Universal Piano Services

We were looking for a Character Grand piano for our home and had an excellent experience with Ilya Vilner. He was extremely knowledgable and has been working with pianos for 30 plus years. That alone tells you regarding his experience. He is very upfront kind of guy and to the point. The good thing is that he never tried to up sell or confuse us with too many choices. Everything went smooth and 3 days later we had the piano delivered to our home with very courteous staff that installed it very gently without a scratch to the 600 plus pounds piano. They don't call them PIANO MOVERS for nothing!!
You do get a good price with him as he does not run a fancy business with 20K minimum Grand Pianos.
Here is my advice, if you are in market for a piano, do your math & check prices @ U.S/canadian sites and then go to Ilya and I am sure you would be glad you did.

I was searching for a good piano every where but couldn't find until I met Ilya. He was so patient to answer all my questions with big big smile and making my family and me laugh! He really did his best to guide me find the best piano! Finally, when we wanted to pay for the piano he really made us happy with the price. Delivery was very good and also Ilya accepted to transfer our old piano to dispose for free! In essence, it was a very good exprience for us to find Ilya and his expertise, and we highly recommend him for every one who wants to buy an appropriate piano for him/herself.

Ilya is a great man to do business with !! He knows everything about pianos.. He is not after money at all.. He took his time to explain all our questions and suggested us which one would be a perfect suit for our needs!! He is very knowledgeable !! You wouldn't be disappointed if you visit this place !! They have tons of selection in all the price ranges which would suit anyone's budget!! They are also giving 10 years warranty includes parts and labor !! who would do that honestly !! You would definitely agree with me if you visit this place !! Thank you IIya for your great service !! I will definitely recommend you to all my friends and family !!

From the moment I walked into the store I was laughing and talking, being treated as a person rather than a customer. Ilya Vilner (the owner) personally guided me in choosing a piano and he was truly great. He's clearly been a musician his whole life, as he understands the importance of buying a piano who's sound appeals to you, as a player. UPS has an amazing variety of good brand and quality pianos, from Kawai to Wagner. Although we bought one on the more expensive side, there are definitely pianos for lower budgets. As Ilya Vilner said to me upon entering the store, "no one's leaving until everyone is happy". And he stayed true to his word.

I hired Universal based on the recommendations of this site. What a disorganized experience this was. We communicated over this site, my last question re: dates didn't receive a response, and when I called a week later, I got some snarky comment about not having gotten back to them sooner, although I was the one waiting for a reply from then . Then the day of the delivery, I hadn't had any confirmation, so I called the contact Ilya, and he told me I had to arrange the transport with his driver Joe. If I make arrangements with a company contact, I don't expect to then have to contact his driver and make arrangements with him as well. So I called the driver, who is very difficult to understand/communicate with. He had no idea he was supposed to move my piano, but we managed to agree to a 3:30 pickup. By 5pm nobody had showed up. I called Joe, and he told me he wasn't going to get to it that day, but tomorrow. After I told him that this had been arranged and I took time off of work to be home, he agreed to come deliver my piano after I arranged with the security in my building to keep the elevator longer (we don't allow delivers after 6pm in general, so they made an exception). At 7:30 pm my piano arrived, I was charged my fee + HST, but they only accepted cash, and couldn't give me a receipt. I then told the driver that no receipt was unacceptable , so he wrote me a note by hand. I told him that wouldn't work, as a receipt charging HST must contain the HST number (which I needed), so it was not a legal receipt. He told me I had to contact his boss to get one. It took another three weeks with a bit of chasing to get a proper receipt mailed to me from the company. What a completely disorganized company this is. At least my piano arrived in one piece. I will arrange the tuning I was supposed to get as well with someone else.

We came to their location to look for piano for our daughter. Ilia met us there in time and was very helpful in all regards. Spent lots of time with us explaining about piano, showing the options and even playing on different pianos that we can hear the difference in sound. No pressure at all.It was such a pleasure to be with him. Price was very reasonable.We highly recommend there services.

One of the best prices I got, also got a free checkup by a technician a few days after the move. movers were great - careful and on time! thank you.

The piano expertise and superior customer service of this company is beyond comparison. Knowledgeable, courteous and skilled staff, well-priced services, excellent communicators -- So impressed! Highly recommend Universal Piano Services for any piano need. You will be in the best hands. They are the real deal.