Universal Piano Services

Piano Moving & Tuning
Toronto ON M3J 2C6
Write a Review
Write a Review

HomeStars
Piano Moving & Tuning
Universal Piano Services
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

72%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Universal Piano Services

Average customer rating:
9 10 (28 reviews)

Sort by

Private User
Private User
Private User reviews Richmond Hill, ON
0/10

You will not get free Tuning, if you're promised to

I am giving this store a one star rating, because there is no 0 star available. If you are willing to purchase used piano from this store, they have probably told you that you will get 2 free tuning. Please be aware that this is not true. 1st tuning is a pre-delivery that you will never see! And 2nd tuning, which should be an after delivery and most needed, you will never get because they simply do not reply your phone calls. I have 32 unanswered calls on my phone right now as a proof and a bunch of "Will call you later" text messages from Ilya which never happened. My piano had missing parts that they apparently forgot to put in before delivery!!! and simply because they didn't answer my calls I never got the parts. If you want to buy from them, just make sure you keep some balance for your free tuning. I really didn't have a good experience and do not recommend this store to anyone!

Approximate cost of services:
$2,800.00
Was this review helpful?
Zoey B
Zoey B
3 reviews Toronto, ON
10/10

Piano for my budget

Guys from Universal Piano Services helped me find the best piano for my budget and needs. An owner is professional and very nice and helpful customer service. I would recommend this place for sure!

Approximate cost of services:
$400.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Piano

Great person and great service ..Was really helpful to choose the piano for our budget, owner is really a very helpful. Recommend to anyone who are looking for a piano.

Approximate cost of services:
$3,000.00
Was this review helpful?
r.sierechon in Whitby
r.sierechon in Whitby
0 reviews Whitby, ON
10/10

Excellent Service,

This was an excellent overall experience, absolutely no pressure, owner was really well knowledged, knew the pianos he had inside & out. The prices were unbelievably reasonable, just an absolute pleasure to deal with.
I highly recommend this place for both purchases & repairs / restorations

Approximate cost of services:
$8.00
Was this review helpful?
Andre in Old Toronto
Andre in Old Toronto
1 review Toronto, ON
10/10

Amazing piano, amazing customer service...

My wife and I purchased an amazing Baby Grand from Ilya and his company. Not only were we overwhelmed by the beauty of the piano; they went out of their way to customize the piano to our needs. We now own a beautiful white baby grand and the follow-up after delivery was amazing. He is always available and I have nothing but the best things to say for him and Universal Piano Services as a team.
Thank you!! Looks so nice and plays so well.
Andre

Approximate cost of services:
$6,500.00
Was this review helpful?
fureelise in North York
fureelise in North York
1 review Toronto, ON
10/10

Yamaha Piano Purchased

We brought our son along to help us select the Brand /type of piano for our condo.
Mr. ILYA Vilner was very helpful and very patient explaining the details on what brand ,type, right size and the prices for the piano.
We would highly recommend Universal Piano Services , to those potential customers who would like to purchase one.
ILya will give the best offers to your satisfactions.

Approximate cost of services:
$3,000.00
Was this review helpful?
SLeeT
SLeeT
1 review Uxbridge, ON
1/10

Duped

Bought a piano here maybe 14 years ago. Had 2000 left to me by my grandmother to spend and wanted to replace my childhood piano. Paid $1700 for a piano that was recommended to me. I have since been told by 2 piano tuners that it is worth about $100. And found out it was made around 1906. So I got ripped off. And that was a number of years ago.
I was quite upset because I was young and the only reason I even had the money was because it was left to me. I felt I had been taken advantage of. Even had a piano tuner with me who was supposed to help out (service he offered) so felt they kind of conspired together to take advantage. Don't understand everyone else's great reviews unless they are still in the dark about their purchase.

Approximate cost of services:
$1,700.00
Was this review helpful?
BuyPiano#51 in North York
BuyPiano#51 in North York
1 review Toronto, ON
10/10

Positive Piano Purchase Experience

Ilya and his staff made our piano purchase experience an easy and enjoyable one. Ilya was knowledgable and accommodating, and he exerted no pressure on us to buy. There was another prospective customer in the store at the same time and Ilya appeared to give them the same considerate attention. And our new piano was delivered to our home in under 48 hours! An excellent experience from start to finish. Thank you, Ilya.

Approximate cost of services:
$3,500.00
Was this review helpful?
Jenn & James in Hamilton
Jenn & James in Hamilton
1 review Hamilton, ON
10/10

Piano Purchase

Ilya has an amazing choice of pianos which he guarantees. I do not know how to play the piano yet, but with a few simple questions he was able to narrow down a few potential uprights. He played the pianos for me so I could pick a sound I was happy with. He was patient, kind and knowledgeable.

Approximate cost of services:
$4,500.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
10/10

Top Place for Toronto Pianos

Ilya was very helpful and kind while I was picking my piano. I was able to find one that suited my budget and a sound which I liked. Highly recommend, I'm looking forward to receiving my piano.

Approximate cost of services:
$1,400.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Piano Moving & Tuning pros in North York?