Charged me $455 for filters worth $180. "Technician" was untrained. Broke the o-ring that came with the filter set and installed 2 of 3 filters in the kit incorrectly (in the wrong place). Left one area in need of a filter empty. Complained by phone. They said they would call me back. Crickets. Called again. Crickets. Terrible service (and yes, I am a on their service plan).

They told me because I’m not a member they could look at my furnace in 30 days from now. I don’t even understand how anyone in there right mind would even think that was remotely acceptable. Mean while they would have showed up Yesterday a Sunday and bill me twice as much for a weekend after hours call lol. So if I’m willing to pay 140 just for a service call you can be here in less than 12 hrs but if I want to pay regular rates you can be here in a month.......SHADY SOOOOOO SHADY

Josh and Lee, who was in training, arrived promptly to do our annual A/C maintenance. They thoroughly inspected and tested everything to make sure all was in order. I would highly recommend both employees for their expertise and knowledge. Great job!

Not sure who they are paying to write these other reviews, but this company seriously overcharges, knowing full well that they have you right where they want you: pay what they say or lose your service fee, which you'll have to pay again to the next company that tries to overcharge you. $573/hour for labour in my case. The London HVAC racket is clearly thriving. We need laws to protect us against this kind of company. Don't believe the Google reviews or the ones on their site. Look instead at all the complaints and the people they buy off on the BBB site. I fell for the 700+ positive Google reviews - don't be another victim like me.

New customer to Roy Inch experienced first time service call completed by Jesse who was extremely professional, pleasant and knowledge . He shared with us tips on how to run our system more efficiently. Great representation from your company. So happy we made the decision to go with Roy Inch, good job.

We were very impressed with the Roy Inch sales representative, Audrey, and her thorough approach. She offered several helpful suggestions for improving the air flow and air quality in our home. These suggestions were included with the installation of the A/C unit.
The installation team were amazing. Talk about a professional approach.

I was very impressed with the service Jesse completed in cleaning our Air Conditioner over the long weekend. He was extremely thoughtful & arrived on time by calling first to confirm his arrival time.
I was disappointed our furnace filter that was ordered was not in so another service call would be required. I had called almost a week in advance and asked the filter to be changed at that call.

My service tech Brandon did a fine job. He was thorough and courteous. He spotted a potential problem with the wiring at the outside unit and a service call has been arranged. This is much appreciated as it probably will save a call during the height of the cooling season. I would be happy if Brandon could be assigned to service my furnace/AC in the future.

Jessie called before he came, arrived on time and was very professional and polite. He gave worked quickly and answered all my questions.

I was exceptionally pleased with both Jessie and the service he provided, but I would expect no less from an employee of Roy Inch.

I will always deal with your company for any of my service needs.

I dealt with Jesse. Polite and professional young man. He didn’t mind me looking over his shoulder as he explained to me what he was doing. The furnace was running REALLY loud and it was a simple case of changing the filters. Although the filters were changed regularly, they were too dense for the high efficiency furnace. He also changed the batteries in my thermostat. Awesome. I signed up for the air conditioning maintenance package as well.