Moe and his colleague were extremely professional in every way.
BEFORE THE JOB
I called to get a quote and left a VM. Mod called me back within the hour and arranged to come by for a site visit that week (no other company offered or would do this). He came by and did a thorough look around (popped ceiling tiles, looked under the deck, etc) and provided an accurate fixed fee quote within days. He was able to get an appointment set up the next week.
DURING THE JOB
They showed up on time (5 min early actually) and the first thing they did was say hello, shake hands, and immediately began laying down drop sheets on the stairs and all work areas. I had changed the desired location of the gas line the night before and they quickly adapted to the new plan. In about 3hrs start to finish the new Line was in. They even painted it so it looked presentable (it is exposed on my deck).
When they were finishing up, my furnace was not turning on properly. This may have been coincidental, but either way they brought in all the HVAC tools from the truck and began working on the furnace. They diagnosed and fixed the issue within 10 minutes (and preformed all of this without hesitation, complaint, or additional fees).
The work is top notch and clean, and they left the basement in the exact condition they found it. Amazing experience all around!