Roy Inch & Sons Home Services by Enercare

Formerly Roy Inch & Sons Service Experts
Heating & Air Conditioning
London ON N6E 2Z9
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Heating & Air Conditioning
Roy Inch & Sons Home Services by Enercare
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91%

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Reviews for Roy Inch & Sons Home Services by Enercare

Average customer rating:
9.7 10 (557 reviews)

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Private User
Private User
Private User reviews London, ON
10/10

A/C and furnace installation

Kevin,Noel and Nate were on time,did an outstanding gob and after they did all the necesity check on the units they took time to explane to me what I should do. They did a good job cleaning afterwords, very satisfy.

Approximate cost of services:
$11,800.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews London, ON
0/10

Furnace and AC

Avoid Enercare like the plague. Service at Roy Inch and Son was great, but Enercare is one of the worst companies I have ever had to deal with.
Will not honour the contract we entered into with Roy Inch after they bought them out. Stay far far away from them.

Approximate cost of services:
$10,200.00
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Jennie in Scarborough
Jennie in Scarborough
1 review London, ON
10/10

Cannot express how impressed

No this isnt a poem, but if I could write one about how amazing the staff and contractors are at Roy Inch/Enercare I would. Not only weee they so insanely kind and knowledgeable, but also accommodating when our furnace kicked it. They diagnosed and provided us with multiple options. They offered us some space heaters to borrow while the parts came in. 100% recommend

Approximate cost of services:
$400.00
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Private User
Private User
Private User reviews Woodstock, ON
0/10

Roy Inch was awesome - but not Enercare

We rented a tankless hot water system from Roy Inch. Their service was great. Then they sold to Enercare. Then it went downhill faster than anything. We had water pressure problems so Enercare tech came - he turned off our water softener without us knowing it. I talked to him about how long it takes to get hot water to our 2nd level - his response was well you should have done your research before you had it installed. So now we have a backup of hard water sludge. With a washing machine bill to pay of $300 plus my plumbers bill of $600. But oh if I want to cancel the rental agreement that I've had for 1 year - I have to buy it out at the original cost of $6000.
When you call Enercare - you get bounced around since it is nothing but a call centre and no one wants to help you. I so wished I could get rid of them. Stay away from Enercare!!!!!!!!!!

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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mrlimey in Toronto
mrlimey in Toronto
0 reviews London, ON
0/10

Brutal service since moving to Enercare

Had great service before. Since joining Enercare they didnt show up to my appt. Called them and was disconnected 3 times. Called back asking for a new appt and was told October. Orig appt was in July. I said this was not acceptable so they said they will look into another date and call me back. Nothing. Contacted Enercare through Twitter and explained what happened and they said they will get back to me Im a timely manner. Still havent heard back. Absolutely brutal. Done with this company, onto the next.

Approximate cost of services:
$10.00
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Private User
Private User
Private User reviews London, ON
0/10

Will not even respond to complaints

Charged me $455 for filters worth $180. "Technician" was untrained. Broke the o-ring that came with the filter set and installed 2 of 3 filters in the kit incorrectly (in the wrong place). Left one area in need of a filter empty. Complained by phone. They said they would call me back. Crickets. Called again. Crickets. Terrible service (and yes, I am a on their service plan).

Approximate cost of services:
$850.00
1 of 1 people found this review helpful.
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Company Response

We apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.

Private User
Private User
Private User reviews St. Thomas, ON
0/10

They only have time for customers that are “members” so if your looking to give them your business don’t bother they are to busy to help anyone who isn’t financing products through them

They told me because I’m not a member they could look at my furnace in 30 days from now. I don’t even understand how anyone in there right mind would even think that was remotely acceptable. Mean while they would have showed up Yesterday a Sunday and bill me twice as much for a weekend after hours call lol. So if I’m willing to pay 140 just for a service call you can be here in less than 12 hrs but if I want to pay regular rates you can be here in a month.......SHADY SOOOOOO SHADY

Approximate cost of services:
$1.00
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Company Response

We apologize for your experience and would like to look into your situation. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.

Dianne & Ted in London
Dianne & Ted in London
2 reviews London, ON
10/10

A/C Maintenance

Josh and Lee, who was in training, arrived promptly to do our annual A/C maintenance. They thoroughly inspected and tested everything to make sure all was in order. I would highly recommend both employees for their expertise and knowledge. Great job!

Approximate cost of services:
$0.00
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Company Response

Dianne and Ted - We appreciate your business and are pleased to hear that our team was able to provide you with the top notch service that you needed.

Frank in Toronto
Frank in Toronto
1 review London, ON
0/10

Furnace Part Replacement

Not sure who they are paying to write these other reviews, but this company seriously overcharges, knowing full well that they have you right where they want you: pay what they say or lose your service fee, which you'll have to pay again to the next company that tries to overcharge you. $573/hour for labour in my case. The London HVAC racket is clearly thriving. We need laws to protect us against this kind of company. Don't believe the Google reviews or the ones on their site. Look instead at all the complaints and the people they buy off on the BBB site. I fell for the 700+ positive Google reviews - don't be another victim like me.

Approximate cost of services:
$1,000.00
2 of 2 people found this review helpful.
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Company Response

Frank, we regret that you have concerns and would like to gather more information. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

Diane in Toronto
Diane in Toronto
0 reviews London, ON
10/10

Service Call

New customer to Roy Inch experienced first time service call completed by Jesse who was extremely professional, pleasant and knowledge . He shared with us tips on how to run our system more efficiently. Great representation from your company. So happy we made the decision to go with Roy Inch, good job.

Approximate cost of services:
$0.00
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Company Response

Diane, thank you for taking a moment to share this wonderful review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roy Inch & Sons Home Services by Enercare

Roy Inch & Sons Service Experts has been in business for over 91 years & is considered as the leading heating, air conditioning & plumbing provider in London & surrounding area. Roy Inch & Sons Service Experts provides great service, works with integrity, uses honest business practices & employees the ...
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