Roy Inch & Sons Service Experts

Heating & Air Conditioning
3500 White Oak Road London ON N6E 2Z9
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97%

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Reviews by rating (past 12 months)

Reviews for Roy Inch & Sons Service Experts

Average customer rating:
9.8 10 (507 reviews)

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Christine in London
Christine in London
2 reviews London, ON
9/10

Prompt, Polite and Professional

I feel valued as a customer with Roy Inch&Sons. They demonstrate this by confirming appointments, arriving on time and ensuring a positive, even pleasant, HVAC maintenance experience . Technicians explain thoroughly and in lay-person terms what is being done, why, how long it takes and how much it will cost.
Staff with whom I have had contact are polite and professional. There is attention to detail.
I sense strong corporate values; and I appreciate that. Techs display positive attitude and pride in work.

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Ian in London
Ian in London
1 review London, ON
10/10

Annual furnace service.

Jesse provided excellent service this morning. He greeted me warmly and called me by name. He was most efficient and completed his tasks accurately and quickly. The basement area he used was left neat and tidy. All work done was clearly explained.

1 of 1 people found this review helpful.
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Murray in London
Murray in London
1 review London, ON
10/10

Replace Furnace Air Conditioner and Hot Water Tank

Most professional company to deal with. Adam G. was courteous First First rate company to work with. Adam G. was courteous, knowledgeable and very helpful in making the right decisions as to our needs.
The technicians Matt and Duffy were equally great. They were patient when answering my many questions during the installation. They were also courteous, knowledgeable, professional and on time while being very particular to keep my floors/walls protected when the work was being done. A quality job.
Very impressed with the whole project from start to finish.
Murray

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L. Paturel in London
L. Paturel in London
1 review London, ON
10/10

Excellent Service ... even on a holiday weekend

This past weekend was Thanksgiving. Our AC stopped working about a week ago and we had scheduled a service call. The earliest service date was the Friday of Thanksgiving weekend from 6-8pm. I took it. I naturally assumed that the service technician would be grumpy, impatient and work quickly in order to try to get home for the long weekend. I was wrong. Rob Coto arrived on time, assessed the unit, provided excellent advice and fixed the unit. After he had fixed the AC, he even took the time to wash the outside of the unit, even though it was a chilly night, he got wet and it was getting dark. It is so nice to work with hard-working, honest and friendly people. Thanks Rob.

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Company Response

Hello! Thank you for taking a moment to share this wonderful review!

belladog in Saint Thomas
belladog in Saint Thomas
1 review Saint Thomas, ON
10/10

furnace maintenance

Jesse did a great job, vert thorough and enhaced the settings on the furnace to improve air flow and humidification capacity. Also replaced the furnace filter and resealed the drain plug.

Much appreciated.

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Company Response

Thank you for taking the time to mention your satisfaction with our services!

Private User
Private User
Private User reviews Saint Thomas, ON
10/10

filter/fireplace maintenance

Very pleased with Josh's efficiency in his work. A very pleasant fellow, he was polite and informative and showed the utmost consideration and respect. He was on time and completed his work within the time that was allocated for this job. Well done!

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Company Response

Hi! We are happy that Josh was able to come out and get you taken care of so quickly!Thank you for taking a moment to share this wonderful review!

Beverly in London
Beverly in London
1 review London, ON
10/10

Furnace maintenance

The technician, Jesse, provided maintenance of my furnace. He explained to me what he was doing and why. Also showed me how to change the batteries in the thermostat. Jesse was professional and efficient and I am thankful for his service.

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Company Response

Beverly, hank you for taking the time to mention your satisfaction with our services!

Jamieson in London
Jamieson in London
1 review London, ON
10/10

Jamieson

Jesse performed our furnace maintenance with extreme satisfaction. He was very polite and courteous. I would sure like to have him come and complete all our services if possible. Thanks

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Company Response

Jamieson, we are thrilled to hear that jesse demonstrated top notch service!

JD99 in Toronto
JD99 in Toronto
1 review London, ON
10/10

HVAC Repair by Jesse

Came home from vacation and the HVAC was not working. Called and Jesse had it fixed very quickly. He offered suggestions on improving my units efficiency. Extremely polite and excellent service.

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Company Response

Hello! We are happy that Jesse was able to come out and get you taken care of so quickly!

hammond in London
hammond in London
1 review London, ON
10/10

A/C and Furnace installation replacement

Extremely satisfied with the entire process from initial visit to end of job. RSA John Hoekstra outlined the options and choices very clearly. The technicians Milton Portillo and Omar Zaid were very professional and a pleasure to work with. Service throughout the entire process cycle was spot on and I would highly recommend this company to friends. Thanks guys for a job well done !
Connie & Hammond

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Company Response

Hammond, we strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roy Inch & Sons Service Experts

Roy Inch & Sons Service Experts has been in business for over 91 years & is considered as the leading heating, air conditioning & plumbing provider in London & surrounding area. Roy Inch & Sons Service Experts provides great service, works with integrity, uses honest business practices & employees the best people in the industry.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
We install only quality product. We provide - Sales - Service - Installation of gas, propane & electric furnaces. Central air conditioners & ductless air conditioners. Heat pumps, Water heaters, Fireplaces, Indoor air quality products (air purifiers, air filters, humidifiers, fresh air ventilators, ultra violet lights, duct cleaning), water softeners, water quality improvement, Plumbing (toilets, piping, drain cleaning, faucets, repairs & installation)
SERVICES
We provide quality, timely & respectful service 24 hours a day, 7 days per week using highly trained people making Roy Inch & Sons Service Experts the easy choice to do business with. Roy Inch & Sons service experts provides maintenance (tune-ups), service & installation on all residential heating, cooling, indoor air quality & plumbing products. Purchase & rental of water heaters including tankless. Duct cleaning is performed using only the best tools & technology provided in the industry today. Indoor air quality testing. Roy Inch & Sons also provides a wide range of residential plumbing products and complete bathroom renovations. Roy Inch & Sons also offers these services in commercial & business environments.
BRANDS
Roy Inch & Sons Service Experts will service & maintain all heating, cooling & plumbing brands. Roy Inch & Sons Service Experts installs primarily Lennox & Amana furnaces & air conditioners. Mitsubishi ductless split air conditioners & heat pumps. Kingsman fireplaces. Rheem & Rinna1 water heaters. All different brands of toilets, faucets & accessories.
SPECIALITIES
Ductless air conditioners & heat pumps, duct cleaning, indoor air quality specialists (no charge - indoor air quality monitoring).
WEBSITE
https://www.royinch.com
YEAR ESTABLISHED
1927
NUMBER OF EMPLOYEES
37
PAYMENT METHOD
cheque, cash, credit card, financing
LICENSES
gas fitters (technicians), air conditioning refrigeration, ozone depletion prevention, sheet metal,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Extensive warranty plans, warranty depends on the products purchased
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.