Roy Inch & Sons Service Experts

Heating & Air Conditioning
3500 White Oak Road London ON N6E 2Z9
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97%

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Reviews by rating (past 12 months)

Reviews for Roy Inch & Sons Service Experts

Average customer rating:
9.8 10 (491 reviews)

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Steve Bajura in London
Steve Bajura in London
1 review London, ON
10/10

furnace and A/C annual maintenance

Jesse showed up on time and introduced himself. He was very professional in attire and conduct. He diagnosed an issue with the "condensate" pump, tried to clean and fix it, but ultimately, we required a new one. It was installed quickly without any mess. He then suggested some simple fixes to help with the air delivery to the upstairs level. He explained the fees, and organized next years service date. I have nothing but good words for him and your company.

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Sherby in
Sherby in
2 reviews London, ON
10/10

HVAC Maintainence On AC

We recently had Jeff (234) maintain our air conditioner. He was thorough and very professional. He treated our home with respect and left everything tidy. He also seemed to get along with our cat. I think Jeff smelled like cat. Thanks Jeff, you were purrrrfect.

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Company Response

Thank you for sharing that you were pleased with your recent service call!

Arthur in London
Arthur in London
1 review London, ON
10/10

service call

Had a service call performed by Jesse this morning. 319 343 242443
The work performed was completed in a very professional and courteous manner, he was helpful and explain the results of his findings.

It would be nice if all the service work received wear performed to this level. Thank you Jesse and Roy and Son

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Company Response

Arthur, we appreciate your business and are pleased to hear that our technician was able to provide you with the top notch service that you needed. Thank you!

Jerry Sundercock in London
Jerry Sundercock in London
1 review London, ON
10/10

General repairs of various plumbing issues

Luke was our plumber.
He explained all the repairs he would do prior to starting work and provided an estimate of cost.
Outside tap -- began work on tap but found it was the "backflow" attachment and no real repairs was necessary -- cost was deleted from estimate.
Explained each of the jobs after he was finished.
He explained some future plumbing items that might need to be repaired in the next couple of years -- replace outside tap and pipe as well as replace taps (not able to change washers) on the laundry tub and have a shut off installed when replacing them.
We talked about the possibility of an air conditioning service contract in the near future as well as duct cleaning. He offered to sign us up for duct cleaning but we have other work to be done in the house -- want to wait until all our work is finished.

Luke was very friendly and seemed to really enjoy his work. He was very helpful in explaining items. I definitely would like to have Luke as my plumber when we call for future plumbing jobs.

Thank you for your service
Jerry

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Company Response

Jerry, we are happy to hear that our technician was able to resolve your issues in a satisfactory manner. Thanks!

Michael Harwood in London
Michael Harwood in London
1 review London, ON
10/10

Water heater replacement

Roy Inch & Sons is great, from the sales consultant who helped us figure things out and came back afterwards to make sure that we were 100% satisfied with everything, to the actual installers who were experts and also explained what they were doing and why.
I love this company. They are good quality and not too expensive.

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Juin Burnett in London
Juin Burnett in London
2 reviews London, ON
10/10

service

I was very impressed with the service that we got from Jesse for our furnace maintenance. He was thorough, polite, and friendly. He explained all that he had done clearly and concisely and left the basement clean and clear. What a great employee you have!! I hope he comes back to my house next year for the AC/furnace maintenance.

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Company Response

Juin, we appreciate your business and are pleased to hear that our technician was able to provide you with the top notch service that you needed. Take care!

Propper family in Saint Thomas
Propper family in Saint Thomas
1 review Saint Thomas, ON
10/10

A/C and furnace installation

Our A/C broke. We had a quote for new one plus furnace and got the install done. John, Luke and Milton were all very helpful and professional. They didn't try to over sell us things we didn't need.

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Company Response

We are happy that the team worked together to provide you with a great experience!

Rick in London
Rick in London
1 review London, ON
10/10

HVAC annual maintenance

We have been customers of Roy Inch for the last 4 years, since owning our present home. We have been pleased with the services received over the past 4 years. Most recently, we had a service technician named Jesse from Roy Inch visit us to conduct our annual maintenance of our HVAC system. Jesse was very courteous, helpful and made sure we understood all aspects of his service call and system recommendations. Jesse is a credit to Roy Inch, and represents your company very well. It is refreshing to see an employee conducting themselves as an ambassador for their employer. We hope to see Jesse again at our next service call.

Best, Rick Mulvaney

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Company Response

Thanks for being a loyal customer and sharing your positive experience! We really appreciate it!

Heather in London
Heather in London
1 review London, ON
10/10

Just what I expected

I have my furnace and air conditioner maintained twice a year and am satisfied that the maintenance preformed by Roy Inch employees is always reliable. The most recent service person, Jesse, was most thorough, courteous and explain in detail all that he had done. I appreciate that!!

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Company Response

Heather, we love receiving feedback for our team and appreciate the kind review for Jesse! Thank you!

Private User
Private User
1 review London, ON
10/10

Annual inspection and maintenance for heating/AC

Brandon was prompt, personable, knowledgeable and thorough, and he left the work areas the way he found them (i.e. vacuumed, etc. where necessary). He explained what he did and why and offered a few good suggestions for us for our own day-to-day maintenance of our equipment. A pleasure to have Brandon in our home!

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Company Response

Thank you for your wonderful feedback! We are thrilled to hear that Brandon demonstrated top notch service!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roy Inch & Sons Service Experts

Roy Inch & Sons Service Experts has been in business for over 91 years & is considered as the leading heating, air conditioning & plumbing provider in London & surrounding area. Roy Inch & Sons Service Experts provides great service, works with integrity, uses honest business practices & employees the best people in the industry.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
We install only quality product. We provide - Sales - Service - Installation of gas, propane & electric furnaces. Central air conditioners & ductless air conditioners. Heat pumps, Water heaters, Fireplaces, Indoor air quality products (air purifiers, air filters, humidifiers, fresh air ventilators, ultra violet lights, duct cleaning), water softeners, water quality improvement, Plumbing (toilets, piping, drain cleaning, faucets, repairs & installation)
SERVICES
We provide quality, timely & respectful service 24 hours a day, 7 days per week using highly trained people making Roy Inch & Sons Service Experts the easy choice to do business with. Roy Inch & Sons service experts provides maintenance (tune-ups), service & installation on all residential heating, cooling, indoor air quality & plumbing products. Purchase & rental of water heaters including tankless. Duct cleaning is performed using only the best tools & technology provided in the industry today. Indoor air quality testing. Roy Inch & Sons also provides a wide range of residential plumbing products and complete bathroom renovations. Roy Inch & Sons also offers these services in commercial & business environments.
BRANDS
Roy Inch & Sons Service Experts will service & maintain all heating, cooling & plumbing brands. Roy Inch & Sons Service Experts installs primarily Lennox & Amana furnaces & air conditioners. Mitsubishi ductless split air conditioners & heat pumps. Kingsman fireplaces. Rheem & Rinna1 water heaters. All different brands of toilets, faucets & accessories.
SPECIALITIES
Ductless air conditioners & heat pumps, duct cleaning, indoor air quality specialists (no charge - indoor air quality monitoring).
WEBSITE
https://www.royinch.com
YEAR ESTABLISHED
1927
NUMBER OF EMPLOYEES
37
PAYMENT METHOD
cheque, cash, credit card, financing
LICENSES
gas fitters (technicians), air conditioning refrigeration, ozone depletion prevention, sheet metal,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Extensive warranty plans, warranty depends on the products purchased
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