Roy Inch & Sons Service Experts

Heating & Air Conditioning
3500 White Oak Road London ON N6E 2Z9
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Roy Inch & Sons Service Experts
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97%

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Reviews by rating (past 12 months)

Reviews for Roy Inch & Sons Service Experts

Average customer rating:
9.8 10 (516 reviews)

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winstone
winstone
1 review Toronto, ON
10/10

Furnace check

Brendan was very efficient and helpful, as my husband used to do small things like changing the filter. Brendan also checked all of the carbon monoxide and smoke alarms. My only issue is the furnace is now making a loud rattling sound - maybe filter didn't get put back in properly????

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Company Response

Hello! Thank you for taking the time to mention your satisfaction with our services! Please reach out to us at CustomerService@ServiceExperts.com and include the full name on the account, your address and a phone number where we can reach you to address your concerns regarding the sound.

John in London
John in London
1 review London, ON
10/10

Service call

Jesse came by today to do routine service on the furnace. Polite, efficient and professional service. He figured out why the furnace was having trouble igniting on the first try. Happy with the service.

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Company Response

John, it is great to know that Jesse’s work delivered the results you needed!

Doug & Carol in London
Doug & Carol in London
1 review London, ON
10/10

Dylan's service call

Dylan was very personable and did a great job of explaining our service options going forward. He looked great in his Christmas sweater. As always, we were very pleased with the service call by Roy Inch & Sons.

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Company Response

Doug and Carol, we are thrilled to hear that Dylan demonstrated top notch service!

Mary Ann Scherer in London
Mary Ann Scherer in London
1 review London, ON
10/10

Humidifier Replacement

As usual, the team called just prior to arriving. They arrived within 15 minutes of appointment time. Krys, Dan & Tim (Co-op student) were polite and professional. They rolled out the "red carpet" and left the house in the same condition as when they arrived. Krys explained to billing. The job was complete within the time frame given. We have used Roy Inch Service Experts for many years. The service our A/C and boiler system. Very satisfied with the the Company and recommend them.

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Company Response

Mary Ann, thank you for this great review and recommendation!

319 - 343 -212740 in London
319 - 343 -212740 in London
1 review London, ON
10/10

Heating system check & clean.

Jesse was one of the most pleasant and thorough people we have dealt with. He explained all that he did and what we should be doing going forward. Send him back anytime to do this job.

Pete Brant

N6J4W5

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Company Response

Pete, we are thrilled to hear that Jesse demonstrated top notch service!

Barrie in Whitby
Barrie in Whitby
0 reviews Whitby, ON
10/10

Furnace Winter Tune-up

Our service Tech., Jesse was excellent. He arrived at the confirmed appointment time. He was very thorough in performing the work and explained his findings to me as he progressed with the work. The Techs at Roy Inch have never tried to sell me products or services that I did not want or need. Very honest and straight forward in their assessment of our equipment. Have used them for the last four years for Heat and AC and completely satisfied.
Booties to keep floors and carpets clean a nice touch.

A 10 for this service visit...

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Company Response

Barrie,we appreciate your business and thank you for this great review!

sassy951 in London
sassy951 in London
1 review London, ON
10/10

Tankless Watrer Heater Install

I had an old tankless water heater removed and a new one from Roy Inch & Sons installed to-day. Duffy and Matt were the service technicians. I am pleased to say they arrived on time, were very courteous and extremely knowledgeable on the product they were to install. They were very tidy throughout the process having placed floor protectors throughout the traffic area and cleaned up the work area before leaving.
In addition they gave me complete information on the function of the new machine. I was very impressed with their professionalism and the entire installation. Highly recommend both individuals.

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Company Response

Hi! We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!

Gtgf in London
Gtgf in London
0 reviews London, ON
10/10

Tankless water heater.

We had a water heater installed 2 days a go by Luke, Dan F and Nate. They did a great job, very clean and efficient. They clearly explained everything we needed to know about the installation and the heater.
We would recommend Roy Inch & Sons every time.

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Company Response

Thank you for your business and this wonderful review. We really appreciate it!

Private User
Private User
Private User reviews London, ON
10/10

Furnace Maintenance

Jesse was punctual and gave excellent customer service at this visit. Also very informative as to our future requirements and would recommend their service. Very convenient to book 2019 appointment.

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Company Response

Hello! Thank you for this great review and recommendation!

Christine in London
Christine in London
1 review London, ON
9/10

Prompt, Polite and Professional

I feel valued as a customer with Roy Inch&Sons. They demonstrate this by confirming appointments, arriving on time and ensuring a positive, even pleasant, HVAC maintenance experience . Technicians explain thoroughly and in lay-person terms what is being done, why, how long it takes and how much it will cost.
Staff with whom I have had contact are polite and professional. There is attention to detail.
I sense strong corporate values; and I appreciate that. Techs display positive attitude and pride in work.

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Company Response

Christine, we are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Roy Inch & Sons Service Experts

Roy Inch & Sons Service Experts has been in business for over 91 years & is considered as the leading heating, air conditioning & plumbing provider in London & surrounding area. Roy Inch & Sons Service Experts provides great service, works with integrity, uses honest business practices & employees the best people in the industry.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
We install only quality product. We provide - Sales - Service - Installation of gas, propane & electric furnaces. Central air conditioners & ductless air conditioners. Heat pumps, Water heaters, Fireplaces, Indoor air quality products (air purifiers, air filters, humidifiers, fresh air ventilators, ultra violet lights, duct cleaning), water softeners, water quality improvement, Plumbing (toilets, piping, drain cleaning, faucets, repairs & installation)
SERVICES
We provide quality, timely & respectful service 24 hours a day, 7 days per week using highly trained people making Roy Inch & Sons Service Experts the easy choice to do business with. Roy Inch & Sons service experts provides maintenance (tune-ups), service & installation on all residential heating, cooling, indoor air quality & plumbing products. Purchase & rental of water heaters including tankless. Duct cleaning is performed using only the best tools & technology provided in the industry today. Indoor air quality testing. Roy Inch & Sons also provides a wide range of residential plumbing products and complete bathroom renovations. Roy Inch & Sons also offers these services in commercial & business environments.
BRANDS
Roy Inch & Sons Service Experts will service & maintain all heating, cooling & plumbing brands. Roy Inch & Sons Service Experts installs primarily Lennox & Amana furnaces & air conditioners. Mitsubishi ductless split air conditioners & heat pumps. Kingsman fireplaces. Rheem & Rinna1 water heaters. All different brands of toilets, faucets & accessories.
SPECIALITIES
Ductless air conditioners & heat pumps, duct cleaning, indoor air quality specialists (no charge - indoor air quality monitoring).
WEBSITE
https://www.royinch.com
YEAR ESTABLISHED
1927
NUMBER OF EMPLOYEES
37
PAYMENT METHOD
cheque, cash, credit card, financing
LICENSES
gas fitters (technicians), air conditioning refrigeration, ozone depletion prevention, sheet metal,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Extensive warranty plans, warranty depends on the products purchased
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.