Stack Electric

Electricians
Hamilton ON
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HomeStars  >  Electricians in Hamilton  >  Stack Electric  >  Wonderful work and customer service
Corrie
Corrie
4 reviews Burlington, ON
10/10

Wonderful work and customer service

I had Kevin and Tracey out to my house a few months ago to take a look at some kitchen pot lights that kept going out. They were very informative, giving me very detailed information about how the lights worked and what was causing the problem. They provided me with a solution to the issue, noting that it would be unclear if the solution would work in the long term, but that it may work and therefore avoid the need for replacing all of the lights. A few months later, we realized that the solution did not work for us long-term, and therefore asked them to come back and replace all the lights. They were able to come within a few weeks to install all new lighting in the kitchen for us. They were again very information. They gave suggestions on light bulbs we could purchase for other light fixtures in the house based on our preferences and gave information about how best to use the lights and switches they installed. They also took a look at a couple of other minor issues we were having with other lights and provided some solutions without cost. They are very friendly and work efficiently as a team.

The only thing I was not 100% satisfied with was that in the process of changing the pot lights, two tiny areas of the ceiling were ruined adjacent to the newly installed lights. While I felt this was a reasonable level of damage and it was not due to mistreatment or poor workmanship, my husband and I are not handy ourselves, and will now have to repair these holes ourselves. Kevin did let me know which product to purchase and how to fix the tiny holes. Based on my experience with other electricians, I feel it is probably typical for them not to do these repairs themselves...though it would have been really really nice had they gone beyond expectations and brought a bit of caulking to do the repairs.

We will be sticking with Stack Electric in the future given their quality of work and excellent customer service.

Approximate cost of services:
$1,000.00
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Company Response

Hello Corrie

Thank you for this great review it was our pleasure to work with you on this project . We will be willing able and up to the task at anytime for your family . Clients like you make our job at Stack Electric a pleasure ! We look forward to your next project all the best and thank you for your words

Regards
Stack Electric