Randy from Basement Technologies met with me to review my options for resolving some leaking we were having in our basement. He spent over an hour and a half reviewing all of the relevant information with me, looking at the pertinent areas of my home, and explaining in detail what my options were. He was extremely thorough and answered all of my questions with great detail. In particular, he was very forthcoming with what obstacles my house presented and what this might mean in terms of what could be found when detailed investigations started. He was clear about pricing of the various options to the best of his ability and noted where price would be unknown until things were discovered upon investigation. Even in these unknown situations, however, he still gave some sense of cost (e.g., cost per square foot). A couple days later, he emailed me a thorough quote outlining the issues he observed int he house, options for moving forward, and costs. Unfortunately, our air conditioner broke down just a few days later, requiring us to put a halt to any waterproofing in the basement due to cost limitations. When I spoke to Randy again on the phone and let him know we could not move ahead with the project, he still spent an additional 15 minutes on the phone answering more questions I had. I was very impressed with his communication skills and his willingness to spend time with me to ensure I understood everything clearly. Once we are ready to invest in this project, we will certainly be calling him again to move ahead with the project.
Of note is that we had someone from another company come in to the house as well to provide a quote. The person from the other company only spent 15 minutes at my home, barely looking at the house to determine what the project would entail, and provided very limited information about pricing, only noting that it depended on what was found.
While I cannot speak to the actual final product, the customer service and communication was exceptional.