HomeStars  >  Electricians in Hamilton  >  Stack Electric
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Reviews by rating (past 12 months)
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Reviews for Stack Electric

Average customer rating:
9.8 10 (127 reviews)

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Sandra
1 review Hamilton, ON
10/10

Kevin and Tracie were great! They did quality work and were very personable. Their prices were fair and they were conscious of cleaning up after they were done. I highly recommend them.

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Company Response

Thank you for the great review it was a pleasure working with you as well and we look forward to helping you again in the near future

G s.
1 review Hamilton, ON
10/10

Had 4 outlets replaced with GFCI's. Very prompt service very fast and reasonable rate. I would highly recommend this company to anyone looking for electric work in the Hamilton area.

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Company Response

Thank you for the kind words it was great working with you call anytime thank you for your business

nlacasse
1 review Burlington, ON
10/10

Moved in Burlington in December and when we tried to hook up our electric dryer ILO the previous owner's gas dryer, we realized that we could not get it powered on, We then discovered that it was not connected to our main electric panel. a hot tub had been installed and the last 240volt was used to power it. The panel was full and could not hold any more breakers. We called Stack Electric and they replied within minutes with a promise to call us. Kevin called quickly and offered the solution to replace the panel which was acceptable. He also offered to come the next day, a Sunday to come disconnect our AC and plug our dryer in its place so we could function with a dryer.

Tracie and Kevin handled contacting the city to arrange for the power to be shut off and they showed up as scheduled, on time and completed the work on time. Actually while we were waiting for the city guys to come back, they helped me fish some cable through the basement ceiling.

All in all, an extremely good service experience and would use them again for sure!

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Company Response

Hello Nick

Thanks for the great review , it was our pleasure to work with you . Thank you for choosing Stack electric for your electrical work

HomeStars in Toronto
2 reviews Toronto, ON
10/10

I’m a repeat customer - since buying our first home, last year, Kevin and Tracey have been over a few times to solve a few wiring mysteries and replace various fixtures (including a fan in a gazebo). We will continue to trust their expertise with our future electrical endeavors.

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Company Response

Thank you for your business and taking the time to write this great review . We always look forward to working with you on your home improvements issues . Please feel free to call on us at anytime

Betty in Hamilton
1 review Hamilton, ON
0/10

Today, December 31,2017 i blew a fuse and not liking to touch anything in the fuse box, my husband had a look. Now, my husband has terminal cancer and tried his best to have a look, unfortunalty, he had no luck so I called Stack electric. 2 people came, one was an apprentice, did not remove their snow covered boots and proceeded into the rec room (caprpet on the floors) well it took them 5 minutes to find the problem which was 3 fuses. And now the punch line, the price was $254.25 for 3 fuses. I belive this was taking advantage of the situation and i certainly would never call these people again. They need to reconsider the price

0 of 1 people found this review helpful.
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Company Response

Hello Betty

Thank you for taking the time to write this review as we always look forward to our clients feedback. Please allow me to respond

While we were working for another client, you called and told me that you had lost power to certain parts of your home and you also shared with me your husbands situation, along with the current cold snap we are having and you not having heat, you asked me to come right away to fix your issues.

As with all emergency calls, I advised you of our call out rate and you proceeded to give me your address. At that point I dropped everything I was doing and headed straight to your home, which took me 16 min to arrive at your door. I would refer to that as pretty quick service for a holiday weekend. Please also keep in mind that with any company there will always be a huge difference in rates for booked appointments and emergency weekend call outs.

The reason two people came is because, as mentioned, we left another job to come directly to you as fast as possible. As for snow covered boots? I don't wear boots for this reason, they make a mess in homes. However, I did make sure that my work shoes had no snow on them, as I wiped them over and over at your front door. I am sorry, but I cannot do live electrical work in my socks, it is just not safe. And being that this was an emergency call, I did not have time to go and get the carpet runners we usually have in our service vehicles. I do apologize if this upset you.

As for our fee, you must understand that there is a cost to have qualified people to your home and people that can solve your electrical issues correct and efficiently. Our trucks are fully stocked with parts to make these repairs on the spot, as was the case in your situation. Please note, the price you mentioned was after tax, and I did discount our emergency fee for you and didn't charge you for parts.

But nevertheless, I am very happy you chose Stack Electric for your service repair, and being that we do believe in customers first and your happiness is always at the for front of our business philosophy, please accept this as our way of saying thank you.

We will destroy the cheque you gave us for the service call and there will be no charge for this work.

All the best in the new year

cvicente
1 review Hamilton, ON
10/10

Problem from an outlet knocking out the power to two rooms in the house , the technician pin pointed the problem and with his knowledge and professionalism problem was solved quickly and efficiently.

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Company Response

Thank you for taking the time to write this great review . It was a pleasure to work with you to make this repair. Please call on us at anytime

Wesson
1 review Hamilton, ON
10/10

Stack did what they said they would, when they said they would, and for the quoted price. Great advice, sensible talk. I would hire them again.

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Company Response

Thank you for the great review, it was a pleasure to work with you

maureen.mulamba.mm
1 review Hamilton, ON
10/10

I’ve been without bedroom lights for a while and after trying to fix them using unqualified electricians,I finally decided to get them done professionally.As per great reviews,I contacted Stack Electric and they were nothing but a great help and very informative also.

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Company Response

Thank you for such a great review ! It was our pleasure to work with you to make these repairs to your home Thank you for choosing Stack Electric

Corrie
1 review Burlington, ON
10/10

I had Kevin and Tracey out to my house a few months ago to take a look at some kitchen pot lights that kept going out. They were very informative, giving me very detailed information about how the lights worked and what was causing the problem. They provided me with a solution to the issue, noting that it would be unclear if the solution would work in the long term, but that it may work and therefore avoid the need for replacing all of the lights. A few months later, we realized that the solution did not work for us long-term, and therefore asked them to come back and replace all the lights. They were able to come within a few weeks to install all new lighting in the kitchen for us. They were again very information. They gave suggestions on light bulbs we could purchase for other light fixtures in the house based on our preferences and gave information about how best to use the lights and switches they installed. They also took a look at a couple of other minor issues we were having with other lights and provided some solutions without cost. They are very friendly and work efficiently as a team.

The only thing I was not 100% satisfied with was that in the process of changing the pot lights, two tiny areas of the ceiling were ruined adjacent to the newly installed lights. While I felt this was a reasonable level of damage and it was not due to mistreatment or poor workmanship, my husband and I are not handy ourselves, and will now have to repair these holes ourselves. Kevin did let me know which product to purchase and how to fix the tiny holes. Based on my experience with other electricians, I feel it is probably typical for them not to do these repairs themselves...though it would have been really really nice had they gone beyond expectations and brought a bit of caulking to do the repairs.

We will be sticking with Stack Electric in the future given their quality of work and excellent customer service.

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Company Response

Hello Corrie

Thank you for this great review it was our pleasure to work with you on this project . We will be willing able and up to the task at anytime for your family . Clients like you make our job at Stack Electric a pleasure ! We look forward to your next project all the best and thank you for your words

Regards
Stack Electric

Mike in Toronto
1 review Oakville, ON
10/10

The outlet for our clothes dryer melted and took the dryer plug with it.

Kevin and Tracy were able to come over within 48 hours and checked our house to make sure there were no problems with the system, then replaced the outlet and the dryer plug. They only charged an hour + parts, and were thorough, friendly, fair, and professional.

In a separate case, they also helped resolve an issue for my mother-in-law at her apartment and did so at what I would describe as a very generous rate.

I've had nothing but great experiences with Stack and they've become the go-to electricians for my family. Highly recommended!

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Company Response

Thank you so much for the wonderful review, call us anytime, we're happy to be of help

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stack Electric

Service is our Business!

Stack Electric is a full service, family owned and operated, electrical contractor located in Hamilton Ontario. Our goal is to provide the best electrical services for all your electrical needs. No job too big or too small. Honest work for honest rates and around the clock availability to suit your needs.

Our Specialties:

Aluminium wiring • knob and tube wiring • service panel upgrades • code corrections • new outlets & circuits • gfi protections • hot water tanks • smoke detectors • ground fault interrupt circuits • appliance connections • full house renovations • tripping breakers & blown fuses • electrical inspections • lighting design & maintenance • landscape lighting • ceiling fans • hot tub & spas • new builds • any type of renovation

www.stackelectric.com

CATEGORIES
Electricians, Lighting, Swimming Pools, Spas & Hot Tubs, and Home Inspection
WEBSITE
https://stackelectric.com
YEAR ESTABLISHED
3
NUMBER OF EMPLOYEES
6
PAYMENT METHOD
cash, cheque, visa, mastercard, debit
LICENSES
ECRA/ESA LIC 7009973
MEMBERSHIPS
Ontario College of Trades
LIABILITY INSURANCE
Yes
DIPLOMAS
BCIT, Red Seal Master Electrician
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
D.O.J
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