Direct Pro Windows & Doors

Windows & Doors Installation & Service
Vaughan ON L4K 2M7
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

92%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Direct Pro Windows & Doors

Average customer rating:
9.5 10 (131 reviews)

Sort by

Ginasp in Vaughan
Ginasp in Vaughan
1 review Vaughan, ON
10/10

Windows

Eugene and teams of installers did an amazing job. They were very polite and friendly. The garbage was removed and area cleaned. Service was excellent. I would highly recommend Direct Pro Windows and Doors.

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Thank you so much for the recommendation and your generous review. We look forward to your next installation with us.

Jason in Toronto
Jason in Toronto
1 review Toronto, ON
10/10

Direct Pro is Amazing!

We hired direct pro to replace our windows. They were awesome from start to finish. Eugine was incredible to deal with, answering all of our questions and making sure the job was going to be done perfectly. Their installers were great -- very professional, very clean.

I'd definitely recommend them and use them and use them again if we ever move!

Approximate cost of services:
$4,000.00
Was this review helpful?
Company Response

We love to read happy reviews and are thankful for yours.Thank you!

Toronto Yard and Garden
Toronto Yard and Garden
2 reviews Toronto, ON
10/10

Window Installation

We had a Window replacement contractor install Bay windows at the front back of our home. They installed it incorrectly, causing air seepage. We had a lot of trouble with that company, so we eventually called Evgeny to come out and replace the windows. The warranty contract was very clear, he was a real professional about everything. The job was completed in a timely manner. His guys were very knowledgeable and I learned quite a few things about window installation by observing and speaking with them throughout the process. Had the job completed 2 weeks ago, thanks Direct Pro!

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks for your business and review!

Vlad
Vlad
1 review Vaughan, ON
8/10

Installation of several new windows and doors

The windows are of superb quality and the installation process was professional and efficient. Eugene and his team provided a complete no hassle experience - executed the work quickly and on-time as promised, were always prompt, and everything was cleaned up after the installation. I particularly appreciated that extra insulation was placed around the window frames, so now all rooms are no longer cold and drafty. I would highly recommend Direct Pro Windows

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

Thanks for your business and your review!

m2r1z5e
m2r1z5e
1 review Toronto, ON
10/10

Windows

The job was done well and looks great, sealed properly making my home warm and cozy. The installers were polite and friendly. The work area was cleaned, garbage removed. Installation went to my satisfaction. I rate there service as excellent. I would recommend this company to anybody.

Approximate cost of services:
$9,500.00
Was this review helpful?
Company Response

What a nice review. Thank you. We hope that your new windows will provide you with a lifetime of enjoyment!

daniel
daniel
1 review Toronto, ON
10/10

Windows replacement

16 windows were replaced in two days they seem to be good quality came with life time warranty and fare price.

Approximate cost of services:
$7,500.00
Was this review helpful?
Company Response

Daniel, we are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

Vito
Vito
3 reviews , ON
10/10

Fiberglas doors

We used Alek at Direct Pro in 2015 for sliding patio door for our house and we were very happy with the work they did. Alek was super helpful. His installer was quick, friendly and did amazing work. So of course we went back new front door.

Approximate cost of services:
$8,000.00
Was this review helpful?
Company Response

You're going to love your new doors. Great investment in your home!

Alex M.
Alex M.
1 review Vaughan, ON
10/10

Windows and Doors replacement

From the moment the sales man Alex and Eugene were really nice and did not push me at all, no hard core sales technique just a friendly conversation regarding my windows and what to expect, I was very impressed and pleased, the installation was just as impressive friendly experienced installers put in my windows and door, I knew I was in good hands, the product is great and looks beautiful, I would highly recommend Direct Pro to anyone needing windows and doors.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

We love to read happy reviews and are thankful for yours. We all lead such busy lives and we appreciate the fact that you took the time write. Thank you.

alash
alash
1 review Milton, ON
10/10

new windows and door

This is the 3nd time we used Direct Pro windows and doors back in 2013 they
replaced upstairs windows and patio sliding doors and they did a amazing
job from quote to meeting delivery date and installation. The installation
was what impressed me the most and that’s why we had them back
to do all our bed room windows and 3 windows in our living room.
Again no disappointment the same service from getting the quote to delivery
date as quoted and then the fine installation done by Eugene and his team
what very organized and neat. They left everything like they were never
there.
I definitely would use Direct Pro again or recommend them to friends which
I have already done.

Approximate cost of services:
$7,000.00
Was this review helpful?
Company Response

Hi there! This is wonderful feedback. It really is great to hear that our team was able to meet all your needs and perform an excellent installation for you and your family. Thank you for commending both John and Lorna for their exceptionally organized and neat work they performed on your home. We're so glad you weren't disappointed, we would be more than happy to work with you again. Thank you so much!

Private User
Private User
Private User reviews Bowmanville, ON
1/10

Aggressive sales, aggressive installer, made tenants sick and damaged property

I had used this service before and had even referred them to many people as I was pleased with their service. For my next job, the people who came to give me a quote were VERY AGRESSIVE, did not break the costs down, and pressured me to put a deposit down ("you were happy before..."), even though I had not done my 3-quote due diligence. I went ahead with my quotes, and they were NOT competitive. I could not back out, and they pushed ahead with half of the work.

They went to do measurements at a rental apartment when I explicitly told them not to as the tenants were not home and asked for another day. The installer was rude, they used a highly toxic caulking on the inside of the install (making the tenants sick), the blinds were broken on the install, and the job site was not cleaned properly, leaving screws in the driveway. My tenants were very upset with their interactions with this company. My emails to them regarding the issues have gone unanswered.

I will NOT use this company again, I will not refer them, and I will advise against using them to anyone I had previously referred to them.

Approximate cost of services:
$2,600.00
Was this review helpful?
Company Response

We have taken the time in reading your review regarding your rental property install and we would like to respond to it as follow:
We never pressured you to do anywork with our Compnay we simply offered you a better price (over the phone ) and you agreed to it .
As for the tenants not being home at the time of install that is not true , they were Home at all times and the installers didn't have any issues interacting with your tenants .
As for the silicon that was used at the property we use the same silicon for years before with no issues at all for any toxic material .
All materials that we use are being purchased at Gentek" building supplies and so is most Compnays in the trade .
As for the screws on the driveway we have to say that they must of dropped out of the installed pouch during the installation with out him noticing that.
We are sure that if he noticed they were stopes he would of picked them up and it's easy to miss a few screws when they are on the ground , not that we are making any excuses but it happens just like in any other job site and was done unintentionally .
As for you are saying that we never responded to you that is not true

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Direct Pro Windows & Doors

Direct Pro Windows and Doors had been providing quality windows and doors in Toronto and surrounding areas for over 10 years.

We offer a huge selection of standard and custom built windows, ranging from basic vinyl, single slider and casement windows, to classic options like bay windows and bow windows.

Any window we install can also include beautiful interior wood cladding.
In addition, we provide quality door installation for residential entrance and exterior doors, front doors, patio doors, sliding doors, and storm doors.

In addition to standard materials like wood, wrought iron, steel, and glass, we also offer fiberglass doors made by Weber Manufacturing Technologies.

Give us a call now - 905-738-9959

CATEGORIES
Windows & Doors Installation & Service and General Contractors
WEBSITE
https://directpro.ca
YEAR ESTABLISHED
2013
PAYMENT METHOD
Cash | Cheques | E-Transfer | Credit Card
LICENSES
Fully Licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Transferable Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.