We had a Window replacement contractor install Bay windows at the front back of our home. They installed it incorrectly, causing air seepage. We had a lot of trouble with that company, so we eventually called Evgeny to come out and replace the windows. The warranty contract was very clear, he was a real professional about everything. The job was completed in a timely manner. His guys were very knowledgeable and I learned quite a few things about window installation by observing and speaking with them throughout the process. Had the job completed 2 weeks ago, thanks Direct Pro!