In the spring of this year I decided to completely renovate our home. Both the exterior upgrades and interior make over was planned. When I needed to shop for a window company I asked my neighbour a professional digital field installer with the big phone outfit. He had heard many good things about " First class windows, Doors and siding ". Knowing full well in advance so many large firms use high pressure sales tactics and then sub contract the jobs out to the lowest bidder I was very careful. Most of them in the market place are not even located anywhere in my region. Good luck getting service from them. I met with Victor the owner of First Class and liked him right away. He is very amiable and honest. He keeps his business small deliberately to provide the best customer service possible. I was impressed, but never the less I still contacted his suppliers, the product manufacturers, and then some others to investigate his business practises and him out . Everyone of them gave Victor an excellent rating. That is almost unheard of these days in my experience. Especially in any facet of the home reno business with reasonable very competitive pricing as an added benefit. Yes, Victor does answer his phone and always returns calls. His installer is very professional and has years of experience and expertise in his trade. Most of it at First class. When an employee in that occupation stays years with one boss I am impressed. Immediately after my whole home window contract was completed I decided to use First Class as my agent for a new electric garage door, window shutters, storm doors and a very nice new porch railing. He only uses very good quality product, and at a price that is very fair. I am old enough to remember the old days when others were just like him. Those days are mostly long gone, but First Class Windows and Doors are well worth a call. They have my 5 star rating and respect that was earned. True gentlemen with a top notch service we would call again without hesitation. If you prefer to use those other gimmicky Schlock outfits be my guest. Just don't complain later on here because you made a poor choice in judgement. First Class really do live up to their name. Good people that care.