First Class Windows, Doors & Siding

Windows & Doors Installation & Service
Komoka ON N0L1R0
HomeStars  >  Windows & Doors Installation & Service in Komoka  >  First Class Windows, Doors & Siding
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70%
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Reviews for First Class Windows, Doors & Siding

Average customer rating:
7.8 10 (5 reviews)

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Laurel and Mike  in
1 review Komoka, ON
10/10

This is our second time using First Class Windows and Doors. We had our front and back doors changed and three windows. As we were very pleased with their work and products the first time, we contacted them again and are so very pleased with the final product. We highly recommend First Class Windows and Doors to anyone who is looking to have this work done on their home. Continue the good work!!!
Laurel and Mike

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William in
1 review Mount Brydges, ON
10/10

Our old house needed new windows badly. We got six quotes and found that First Class Windows, Doors & Siding was the most professional and non-pressure sales company we dealt with during our selection process. Quality of windows/installation and price combination could not be beat! Installers were great! We have recommended First Class Windows to many of our friends and family. Do yourself a favor and make sure that you get First Class Windows an opportunity to quote your window and door project.

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Alen in Stoney Creek
1 review Hamilton, ON
10/10

We are very pleased with the replacement of all the windows in our house. It took a while to pick a company that would perform this job and we are glad that we picked First Class Windows and Doors. We received 7 quotes in total and decided to go with them. The price was very competitive and Victor was very helpful and patient from the beginning. He answered all our questions and concerns and helped us pick the right product. Once the windows arrived, the installation process went smooth and with no hickups. Every single window was properly leveled, shimmed and foamed. Great care was taken with the new trim and the cleanup
left our house spotless. We love our new windows and received many compliments on how they improved the look of our house. We highly recommend this company and would use them again.

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Jeff and Angie in Sarnia
1 review Sarnia, ON
2/10

We were told 6 to 8 weeks to get new doors installed that took 13 or 14 weeks and still are not installed properly. We had to contact Victor (owner) for everything as he did not contact us to say was going to be late. We ordered 3 doors from this company and there were defects in all three doors to start with. 2 Dorplex Doors and 1 Vinylbuilt door. No drop cloths used and cleanup was very poor. While the one and only installer was removing trim from Patio door it came crashing into living room. Caulking job on that door was not very good as he still has to come back and fix. Our side door came and window was installed crooked in it so have to wait over a month for a technician to come from manufacturer. It does not close properly so they need to come and remount door apparently. We also told them to install so if we wanted a screen door later. This was finally done second time around. When side door was installed first time a sharp piece of metal was left sticking straight out right beside a doorbell. It was eventually fixed. Now the front door has which looks like part of the seal from glass hanging from trim

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Company Response

I understand the frustration that has occurred however some clarification is necessary. Customer was first visited at home for a quote weekend of Jan 9th and subsequently a contract was written on Jan 20th. Doors were ordered after contract was signed and doors were installed starting April 3rd. This is a time frame of approx. 10 weeks, not 13 to 14 weeks as claimed. Yes we have come back to fix some issues but initial delivery/install time was approx.10 weeks. With regards to certain door quality issues these are due to the manufacturer and not the fault of our installer/company. The entry door manufacturer (Dorplex) was contacted the same day that the 'crooked' screen glass frame (approx. 3/16" difference from left to right) was pointed out by customer and Dorplex arranged to have a factory service technician visit the customer in May to resolve issue. I understand customer expects warranty service to be done quicker but we cannot control or schedule Dorplex warranty service. The patio door came from the factory with the secondary security lock misaligned. The installer fixed the problem during initial install. The front door was missing the brickmold from the factory to accommodate a screen door in the future and was shipped with a 6 inch sill plate when an 8 inch sill plate was ordered. The installer attached brickmold to the front door frame a little over a week later at the same time when the 8" sill plate extension was installed the day after we received the sill extension from Dorplex. Our installer knew he would need to uninstall the door to replace the sill extension with a new 8" plate, so he did not finish the exterior/interior trim when the door was originally installed. The customer was unhappy about the look of the unfinished door trimming but it was explained to the customer that it did not make sense to finish trimming and rip it off a week later to fix the sill. In addition the front door glass frame has some gasket seal/trim showing along the edge (again a manufacture issue) and when advised by customer about a week later I contacted Dorplex immediately to add that corrective issue to their scheduled visit with the customer in May. Yes there were some valid remarks regarding using a drop cloth and pieces of trim fell during the removal of the patio door (which can happen during an installation). The customer was also given a $300.00 discount from their invoice after asking for a discount for their troubles.

Chuck from Lucan
1 review Lucan, ON

First Review

7/10

After some manufacturing and installation headaches, the final product is excellent and we are very happy. A lot of the trim was damaged during the removal of the old windows but it was replaced free of charge.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Class Windows, Doors & Siding

First Class Windows, Doors and Siding specializes in the sale and installation of residential replacement: - Vinyl windows - Steel/ Fiberglass entry door systems - Patio Doors - Garden Doors - Storm Doors - Vinyl Siding - Eavestrough - Soffit & Fascia - Garage Doors - Fully insured - Lifetime ...
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