Helene's Siding Inc. - No Longer In Business

Siding
Thank you to my wonderful clients. It was a pleasure to serve you.
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HomeStars  >  Siding in Calgary  >  Helene's Siding Inc. - No Longer In Business
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78%

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Reviews by rating (past 12 months)

Reviews for Helene's Siding Inc. - No Longer In Business

Average customer rating:
9.1 10 (26 reviews)

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Nick from RockyRidge Calgary in Calgary
Nick from RockyRidge Calgary in Calgary
1 review Calgary, AB
10/10

Outside shingle repair

Helene's Siding Inc. - No Longer In Business
9999999999
4568 14 Street NE
Calgary
AB
T2E
CANADA

During the economic boom, no one was interested in any small work required on a home. 100km winds blew off the cedar shingles in the front of my home and Helene's team not only were willing to repair it but the team left no debris whatsoever and very well organized. Extremely impressed.

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Nicole in Calgary
Nicole in Calgary
2 reviews Calgary, AB
10/10

Full house siding

We are very happy with the work and service from Helene's siding. We booked them to side the full house with engineered wood siding, which included removing old siding and siding over old stucco. Helene was very approachable and accommodating to our questions, concerns, and requests, and provided us with several options.

Although there were some understandable delays with materials and the weather, David and Ann did an excellent job on the siding. They were very professional, thorough, and hard working (even working on the weekend when necessary due to the weather), showed great attention to detail, were always happy to explain what they were doing, and were very tidy and considerate. On top of it all they were also very nice and super awesome and great with our dogs.

All in all, a very pleasant experience and wonderful result! Several of our neighbors have commented on how great the siding looks now. Thank you for making our house look all shiny and new! :)

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Company Response

Thank you Nicole! It was a real pleasure to serve you and your husband. You have the very first house done with WHITE eco-side in Calgary! The result is awesome, nice pick! ;)
Hélène F.

Amanda in Calgary
Amanda in Calgary
1 review Calgary, AB
10/10

Chimney Repair

Their work was amazing. They were professional, efficient, very knowledgeable and made sure they did the job right at a very reasonable cost. We will use them again for any jobs of this sort and recommend them to anyone looking for small repairs on siding, chimneys and overall framing structural repairs.

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Company Response

Thank you for your nice review. It was very satisfying to find the source of the problem and resolve and prevent any further damage.

Dfm from Calgary
Dfm from Calgary
2 reviews Calgary, AB
10/10

Home Siding repairs

I first hired and met Helen in 2013, she came out to do repairs on my siding, repairs I never thought possible would be able to be fixed. Not only did she fix them, but in such a away it was impossible to tell it needed fixing. All for a great price with great service.

This past week October, 2015, I am returning customer, and once again she has amazed me. Her work, attention to detail and effectiveness is second to none. Truly professional, and amazing work at the most reasonable price you can imagine and all done with great efficiency and friendliness.

There is absolutely nobody else I would call, trust or want to do my renovations and my siding then Helen!

Truly remarkable workman(woman) ship, at a very honest and reasonable price. Nothing but integrity!

Thanks again Helen, you make me a very, very happy customer!

Sincerely yours

Don F. Misener

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Company Response

Thank you Don. Our minimum charge is $385 but in your case, I have the colour in file and unexpectedly in stock! Give me the opportunity to wear my tool belt for a few minutes ; )
Business is not always about money, it was a pleasure to help you out.
Hélène

Private User
Private User
Private User reviews Calgary, AB
10/10

entire 2300 sq foot home siding replacement

We have been in our home 9 years and over the years the wind damage to our siding, coupled with the fact the siding was not installed properly led to an insurance claim to replace all siding. We were very impressed with the employees, they worked very hard to get the job done quickly. They went above and beyond to help us with a window issue as well. Highly recommend this company.

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Company Response

Thank you! It was a pleasure!

tony from Calgary
tony from Calgary
1 review Calgary, AB
9/10

Repair damaged siding

Several pieces of siding required replacement around the house, excellent service and high quality of repair. One piece was missed, however Helene's were back the next day to fix. I though the quote was a slightly high for the amount of work, however you get what you pay for.

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Company Response

Thank you for taking the time to leave us a review. It does cost to be able to provide good service. I know that it seem high for the customer sometime, that's why I am not afraid to offer a 2 years warranty on workmanship and always accept to carry it longer if asked by the client at the moment of invoicing.

Dean from Calgary
Dean from Calgary
2 reviews Calgary, AB
10/10

Siding repair

Came out and fixed 5 to7 small holes caused by hail in the siding. Great job and can not even tell which pieces were replaced. One small hole was missed and they came back out in 2 days to fix that one too.

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Company Response

Thank you for your nice comment and you understanding about having missing a hole on your wall!

Chellie from Calgary
Chellie from Calgary
1 review Calgary, AB
0/10

Siding

I first used Helene siding a few years ago and was extremely pleased with their work, they were quick and did great work at a great price, and so I didn't think twice about calling them for another job, I wish I had. This time around what I was told that they would come and do the estimate this was in July I did not see or hear from them for at least two months, when I called to follow up I was told that they had still not arranged to come and do it, I then asked if they could please let me know how long it would take because it was getting cold and I would like to have it finished. When they eventually came to do the estimate they stated that they would let me know within a week, I did not hear from them again for another month. When I called the office I was told that because it is only a small repair that they would be able to get it done fairly quickly and it would only be a couple hundred of dollars because I already had the siding piece. To this point I still had not received a written estimate. After the work was finished I received a bill for double the amount and was then informed that this is the amount I had to pay, I called them and they told me that they would fix the invoice accordingly and resend. When I received the new invoice it was only $80 lower and I had asked them why it was still that amount, I was informed they had a minimum charge. I informed them that this was not what I was quoted and was told there is no way that was the price. I asked to see a written email that I agreed to this price as they said I had and they could or would not show it to me. Unfortunately we were unable to come to an arrangement about this situation I had agreed to pay the $250, the amount they had orginally stated, fair to replace one piece of siding and fix a small hole, their response was to send me to collections and try and ruin my credit. The agency called me and told me that I had been sent to their office in regards to this issue, I intern offered the same amount for a settlement, they refused the offer and that's where it stands. if I were you save your money and your credit rating do not use this company without fully understanding what you're signing up for as I said in the past they were fantastic it is unfortunate if things had to change.

1 of 1 people found this review helpful.
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Company Response

Thanks Michelle, You well know that it is not the real story and you have been sent to collection.

Sue from Okotoks
Sue from Okotoks
2 reviews Okotoks, AB
10/10

Repair to siding on chimney stack

One strip of siding was blown of the top of the chimney in a storm. Helene's Siding were the only firm who would carry out such a small repair - they kept me informed of what they were doing and when - were on time and did an excellent job and a very reasonable price

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Company Response

Hello Sue,

Thank you for the kind review! We pride ourselves on our ability to service smaller jobs in Calgary and the surrounding areas. We are so happy to hear that you were pleased with the completed work.

sue Johnson from Calgary
sue Johnson from Calgary
1 review Calgary, AB
1/10

small siding job

Promote response to providing a quote. Based on reviews selected them. They were a week late in doing the work .. and while the workers and workmanship were very good, I was incredibly upset that it was done "piece meal" and while I was unhappy I was bullied by Helene to pay prior to discussing a remedy. She then agreed to have two of the three parts redone .. it never has happened. (even though it was booked twice) ... instead they have emailed me to "upgrade" the warranty work for an additional $300. I feel like Helene has held me hostage ... I feel that Helene is very money focused and not at all interested in standing by her warranty. Be very careful on the small print of quotes ..

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Company Response

Hello Sue,
We are sorry to hear that you have had such an unpleasant experience with Helene’s Siding. We pride ourselves on our customer service. As we work outside and deal with the exteriors of buildings there are times when issues come up that are not in our control and force us to reschedule our clients as it clearly states on our quotes. It is our standard procedure to re-cap corners as opposed to replacing the entire corner which is generally unnecessary. We try to make the description on our quotes as straight forward as possible and will always state that we are either recapping a corner or replacing the entire piece. We have reviewed all of the communications between yourself and our office, and while we understand there was clearly some confusion, the work was completed as per the description on your original quote. We do apologize for the fact that you felt bullied into paying your bill and being unsatisfied with the work completed that is never our intention. Somewhere along the way, it looks as though we failed to follow up with you in order to make the necessary changes to ensure your satisfaction and we take full responsibility for that oversight. We are still more than happy to speak with you to come to a satisfactory conclusion to this matter and to ensure you are happy with the results.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Helene's Siding Inc. - No Longer In Business

Offering outstanding customer service and impeccable vinyl siding repairs, Helene's Siding Inc has been in business in Calgary since 2003. Helene's Siding Inc. specializes in vinyl siding service and repairs for residental homes, applying siding to newly constructed garages and 'redoing' parts, whether a few sheets or an entire wall ...
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