Promote response to providing a quote. Based on reviews selected them. They were a week late in doing the work .. and while the workers and workmanship were very good, I was incredibly upset that it was done "piece meal" and while I was unhappy I was bullied by Helene to pay prior to discussing a remedy. She then agreed to have two of the three parts redone .. it never has happened. (even though it was booked twice) ... instead they have emailed me to "upgrade" the warranty work for an additional $300. I feel like Helene has held me hostage ... I feel that Helene is very money focused and not at all interested in standing by her warranty. Be very careful on the small print of quotes ..
- Approximate cost of services:
- $700.00
- Company Response
Hello Sue,
We are sorry to hear that you have had such an unpleasant experience with Helene’s Siding. We pride ourselves on our customer service. As we work outside and deal with the exteriors of buildings there are times when issues come up that are not in our control and force us to reschedule our clients as it clearly states on our quotes. It is our standard procedure to re-cap corners as opposed to replacing the entire corner which is generally unnecessary. We try to make the description on our quotes as straight forward as possible and will always state that we are either recapping a corner or replacing the entire piece. We have reviewed all of the communications between yourself and our office, and while we understand there was clearly some confusion, the work was completed as per the description on your original quote. We do apologize for the fact that you felt bullied into paying your bill and being unsatisfied with the work completed that is never our intention. Somewhere along the way, it looks as though we failed to follow up with you in order to make the necessary changes to ensure your satisfaction and we take full responsibility for that oversight. We are still more than happy to speak with you to come to a satisfactory conclusion to this matter and to ensure you are happy with the results.