I recently encountered a problem with my pump heating system. We called Norm’s and they sent a tech out within two hours, as promised. The plumber, Rod, was extremely efficient, knowledgble and professional. He identified the problem in a mInute, and then proceeded to install a new thermostat and explain how to effectively set the temperatures to maximize efficiency and minimize cost of operation. I really appreciated his explanations and assistance. I can highly recommend this company and Rod, in particular, as a good resource in Nanaimo.