Mode was hired by our project manager based largely on cost. She had not worked with them before. At first we were not happy because the paint was chipping immediately and there were a lot of missed spots. However, they responded right away to our call and came over to touch up the deficiencies. They also explained to us that since the house was old, the walls just weren't holding the paint like new walls and they were doing the best they could. It was good to have that information. In the end we are pleased with their work and their customer service.