Apr Marble & Granite Ltd.

Countertops
245 Bowes Road Vaughan ON L4K 1H8
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Chris in Toronto
Chris in Toronto
4 reviews Vaughan, ON
8/10

Kitchen counter

I was referred to this company for a granite counter installation. As the install, they did not use any clips to install my undermount sink.

When I questioned them, they advised that the silicone would hold without failing. A few months, the sink dropped from the counter. For months I have been contacting Frank from APR to get it corrected, but they have never contacted me back.

Would absolutely recommend to go elsewhere. It seems that once they get paid, they is not after care for any customers.

UPDATE: (was away for a little bit and unable to update)

They did arrive on Monday (the first weekday after I contacted them on the weekend) and corrected the issue. The original caulking did not fully adhere to the sink (as explained by Frank - it may have been some oil from the manufacturing of the sink that was not fully cleaned) and it was clear that there was NO bond between the counter, silicone and sink from the original install at some portion of the sink lip).

The correction seems to be ok, but I suspect only time will tell how well it holds up.

One additional note, I was quite persistent about installing clips, however Frank advised that they do not install any clips onto granite counters as the weight from the sink may crack the granite around the screw holes.

A little more communication from the company would have them with 5 stars, but other than that, great.

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Company Response

Chris, there is quite a discrepancy with your timeline and our reaction to your service call. To clarify, your kitchen was installed approximately 3-4 years ago. We install several hundred counters in a year and I have been in this industry 25 plus years and have never used clips, always silicone with plywood support and haven't had issues. I'm not sure what circumstances lead to your sink falling after 3 plus years, but you called me this past Saturday and I sent someone on the next business day, Monday to re-silicone the sink. We stand by our work and do our very best to provide after install customer service. I'm not sure how many companies offer free service calls after 3 plus years. Best of Luck!

Previous versions of this review:

Chris in Toronto
Chris in Toronto
4 reviews Vaughan, ON
0/10

Kitchen counter

I was referred to this company for a granite counter installation. As the install, they did not use any clips to install my undermount sink.

When I questioned them, they advised that the silicone would hold without failing. A few months, the sink dropped from the counter. For months I have been contacting Frank from APR to get it corrected, but they have never contacted me back.

Would absolutely recommend to go elsewhere. It seems that once they get paid, they is not after care for any customers.

Was this review helpful?