APR Marble & Granite Ltd.

Countertops
245 Bowes Road Vaughan ON L4K 1H8
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78%

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Reviews by rating (past 12 months)

Reviews for APR Marble & Granite Ltd.

Average customer rating:
8.3 10 (7 reviews)

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Vivien in Mount Forest
Vivien in Mount Forest
1 review Mount Forest, ON
10/10

Kitchen Counter

This company was recommended by my sister-in-law and from the moment I contacted Pina I found her to be friendly, helpful and knowledgeable. Both Pina and Frank helped with the material selection and showed us some of their projects so we could see the finished work. Their services were exceptional and professional from the start of the project when Frank came to take measurements to the end of the project when the installers came to install the counters.
We were very happy with the exceptional quality of their work and would use them again on our next project. It was definitely a win-win collaboration. HATS OFF TO APR!!! Vivien and Martin

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Kat in Vaughan
Kat in Vaughan
1 review Vaughan, ON
10/10

Counter,BackSplash,Bar &Fireplace

APR Marble and Granite are true professionals, prompt and very knowledgeable. Pina is amazing at listening to your wants and needs and finding you the perfect look for your home. They have wonderful installers very friendly and professional. I would recommend them and continue to use them. Service was prompt and materials were as promised. Frank and Pina truly care for there customers. Amazing company to use to Renovate the look of your home!!

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Chris in Toronto
Chris in Toronto
3 reviews Toronto, ON
8/10

Kitchen counter

I was referred to this company for a granite counter installation. As the install, they did not use any clips to install my undermount sink.

When I questioned them, they advised that the silicone would hold without failing. A few months, the sink dropped from the counter. For months I have been contacting Frank from APR to get it corrected, but they have never contacted me back.

Would absolutely recommend to go elsewhere. It seems that once they get paid, they is not after care for any customers.

UPDATE: (was away for a little bit and unable to update)

They did arrive on Monday (the first weekday after I contacted them on the weekend) and corrected the issue. The original caulking did not fully adhere to the sink (as explained by Frank - it may have been some oil from the manufacturing of the sink that was not fully cleaned) and it was clear that there was NO bond between the counter, silicone and sink from the original install at some portion of the sink lip).

The correction seems to be ok, but I suspect only time will tell how well it holds up.

One additional note, I was quite persistent about installing clips, however Frank advised that they do not install any clips onto granite counters as the weight from the sink may crack the granite around the screw holes.

A little more communication from the company would have them with 5 stars, but other than that, great.

Review has 1 previous version
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Company Response

Chris, there is quite a discrepancy with your timeline and our reaction to your service call. To clarify, your kitchen was installed approximately 3-4 years ago. We install several hundred counters in a year and I have been in this industry 25 plus years and have never used clips, always silicone with plywood support and haven't had issues. I'm not sure what circumstances lead to your sink falling after 3 plus years, but you called me this past Saturday and I sent someone on the next business day, Monday to re-silicone the sink. We stand by our work and do our very best to provide after install customer service. I'm not sure how many companies offer free service calls after 3 plus years. Best of Luck!

Julie in Toronto
Julie in Toronto
1 review Toronto, ON
10/10

kitchen reno

this company was referred to us by friends.....service was prompt and as promised......very knowledgeable and pleasant.....cleaned up after ..... will refer them to anyone that wishes to have great product and great service

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SHAILA in Vaughan
SHAILA in Vaughan
1 review Vaughan, ON
10/10

Counters for total renovation

I am a designer in the GTA. My designs are only as good as the skilled craftsmen I use to bring them to life.
I have worked with APR Marble and Granite on the last few projects and found them to return calls promptly, do a professional job, install on time and have wonderful installers.
They are both friendly and professional.
I would recommend them and will continue to use them.
Shaila Gottlieb
Montdor Interiors

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Company Response

Hi Shaila, Thank you so much for your lovely recommendation. I have enjoyed working with you and even picked up some great design tips! Looking forward to future collaborations!

kitchen_dream in Vaughan
kitchen_dream in Vaughan
1 review Vaughan, ON
10/10

Kitchen renovation

APR marble & Granite came recommended to me from a friend after I explained to her I had to settle with a man made product for my new kitchen counter due to the high estimates I given from other fabricators. She advised I give APR marble & Granite a try before I give up on my dream of natural stone counter top. I decided to go into the APR Marble & Granite office in person. The first person I met was Pina. Pina listened to me and took me to the back work shop to look at different natural stones and said she would try her best to find me a stone I was both happy with, and within my budget. Well... Pina stayed true to her promise, and not only was I able to finish my kitchen in natural Damascus white quartzite, I was also able to use the same material for my backsplash as well. I want to thank APR Marble & Granite for helping me achieve my dream kitchen !!

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Company Response

Thank you so much for your kind words! I thoroughly enjoyed working with you and your designer daughter! I'm happy to have had a small part in seeing your Dream Kitchen become reality! Cheers to many happy future memories your whole will create in your new space!

Tonya from East York
Tonya from East York
3 reviews Mississauga, ON

First Review

0/10

Granite Countertops

This was the first time I worked with stone counter tops so I didn't really know what I needed to look at when it comes to the final product. Make sure the sides are connected/glued properly. Make sure the stones do not have cracks in them.
Forget that Frank the owner of APR Marble and Granite has no customer service skills and takes FOREVER to complete the job. He also doesn't return calls or messages so you don't even know if your product is actually coming on the day it's supposed to. Which it didn't. When it did come - the mitering would have been nice if you didn't see the glue used to do it. So it was gross.
My counter in the kitchen wasn't cut for my insert cook top which Frank measured for so my cook top looks like complete crap and I need to get it fixed and when I told Frank about it he kept ignoring my calls because he knew he had to replace the entire counter.

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More about APR Marble & Granite Ltd.

Make us your #1 provider for all your stone surfaces! We offer customer service with a personal touch, from stone selection to after installation customer service. As well as quick turnaround time, and competitive pricing without compromising the integrity of the work. No job is too small! Contact us today ...
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